Aquarest Spas Reviews

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Aquarest 300 Delivered not fully functioning

Original review updated by user Sep 16, 2021
Right, as in other reviews, Aquarest/Dream Maker do not stand by their warranties! Our hot tub that we waited 6 months for delivery on, arrived with one of the jets never functioning at all. We were shipped the wrong parts to fix it and then a single part instead of the whole jet/hose installation kit. They say that the insulation has to be removed to fix it. Who wants a brand new hot tub with insulation compromised, not us.
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ID
#2875178 Review #2875178 is a subjective opinion of poster.
Cons
  • Not all jets work
  • Defective product
  • Warranty is bogus
Loss
$2750
Preferred solution
Deliver product or service ordered

Power outage replaced power line still not working

I needed help fixing my hot tub and I couldn't get any response on how to fix it the only way that this website would work is if they actually contacted you back and helped you so no I do not recommend them
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ID
#2760409 Review #2760409 is a subjective opinion of poster.
Location
Detroit, Michigan

Horrible product

Aquarest Spas - Horrible product
Constant leaks and spa wiring was not secured to code. Very dangerous.

User's recommendation: avoid.

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ID
#2313466 Review #2313466 is a subjective opinion of poster.
Location
Vancouver, Washington

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New Reviewer

Defective select 300 tub ordered#26734

Purchased Select 300 as a gift 5-12-20 for $2627.61. It was finally delivered 8-7-20 to the recipient in Catskill NY and was immediately leaking. After 3 attempts at replacing 3 parts over the last 3 months it is still leaking and the service repair tech indicates the tub is just defective. I want the defect unit picked up &;;;;;;;;; a replacement tub delivered immediately. Fran Martino
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ID
#2286244 Review #2286244 is a subjective opinion of poster.
Product
Aquarest Spas Hot Tub
Cons
  • Product is defective
Loss
$2827
Preferred solution
pick up the defective select 300 spa and deliver one that works

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Still waiting to receive it----

patience patience never received the hot-tub-------- waiting---
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ID
#2103756 Review #2103756 is a subjective opinion of poster.
Product
Aquarest Spas Hot Tub
Loss
$60
Preferred solution
Deliver product or service ordered

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New Reviewer

Tub doesn’t stay hot once uncovered

Aquarest Spas - Tub doesn’t stay hot once uncovered
Aquarest Spas - Tub doesn’t stay hot once uncovered
Aquarest Spas - Tub doesn’t stay hot once uncovered
Update by user May 30, 2020

As of today 5/29/2020 spa company still says if I want to return the spa I have to pay $800 shipping. They tell me that even though their description says the heater keeps it to set temperature it’s normal for it to become warm.

I purchased based on description & according to the spa company the fact that is doesn’t stay hot with the cover off is typical. False advertising is the same as fraud!

Original review posted by user May 26, 2020
I paid for a hot tub but got a tub that only stays hot when its covered. In fact it gets way hotter that setting. Over 104 degrees. Once uncovered the temp drops quickly. We lose 3-5 degrees if we keep half of the tub covered. Clearwater pools has refused to replace, refund or repair. I purchased on description. It is not a hot tub!

User's recommendation: Don’t get this tub if u expect it to work right.

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ID
#1948834 Review #1948834 is a subjective opinion of poster.
Pros
  • Jets r great

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New Reviewer

Spa isn’t HOT once it’s opened

Aquarest Spas - Spa isn’t HOT once it’s opened
Aquarest Spas - Spa isn’t HOT once it’s opened
We ordered Aquarest spa. We filled it, turned it on & in 2 days it reached temp! I removed cover, went to change, my daughter & grandson & i got in & it was only warm! Jets were turned on & it continued to cool off. Seller said it doesnt heat with jets on but its a friction heater! Aqua spa will not take it back unless I pay $800 shipping! For a spa that doesnt work. I purchased by description but it doesnt work as described. Beware & dont purchase this tub if I need a HOT tub! This one is only warm!

User's recommendation: Do not purchase. Aquarest does not allow returns for spas that don’t work right!

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ID
#1897933 Review #1897933 is a subjective opinion of poster.
Pros
  • Simple setup
Loss
$3200
Preferred solution
Repair or replace or refund!

Pump dose not turn off

Tech support helped over the phone correct problem very hsppy with doa and support 5 stars
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1 comment
#1928901

what did they tell you? My jets have been on constantly since first start up

ID
#1617829 Review #1617829 is a subjective opinion of poster.
Location
Brookfield, Connecticut
New Reviewer

Learn from my experience! Read the warranty before you buy!

Aquarest Spas - Learn from my experience! Read the warranty before you buy!
Aquarest Spas - Learn from my experience! Read the warranty before you buy!
Aquarest Spas - Learn from my experience! Read the warranty before you buy!
Update by user Mar 19, 2018

**DREAM MAKER/ AQUAREST**

Original review posted by user Mar 19, 2018
We purchased an AquaRest AR-300 spa in July of 2016. The AR-300 is a 2 person roto molded hot tub. We made our purchase through Home Depot and the hot tub was shipped from the manufacture for $55. Delivery was made within about 3 weeks. The spa was well crated and there was no shipping damage. We installed the spa on our deck and used it once a week for about a year and a half. My husband was incredibly diligent about maintenance. And then, the water started draining. I left multiple messages at DreamMaker hoping to get some direction, no response. So then, we had the spa service out to take a look. I have to point out here how hard it is to service the roto molded spas... with the exception of the access cover for the pump, you can only access the plumbing from underneath, and you have to remove insulation to do so. Lucky for us our insulation was so waterlogged! Once we pulled out the wet, deteriorating insulation, our problem became quite obvious- A CRACK! Silly us, why didn’t we think of that? The technician told us that it was obviously a manufacture’s defect. AquaRest does offer a five year warranty on the spa shell, so I sent a copy of our receipt along with pictures by certified mail (since phone calls can’t be relied upon). I did finally get a call back! Now here’s the catch... you have to ship the hot tub back to the manufacturer if you actually want to use the warranty. The customer is responsible for palletizing the spa and getting it out to the street for freight pick up. Aquarest does split freight costs; our half would only be $556. Jokes on us! Learn from our mistakes folks, these hot tubs aren’t a quality product, and customer service is definitely lacking.
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2 comments
#1864343

My wife and I were in the process of purchasing the premium 300 of this system. In our lives we have learned when making a larger purchase "the tail (quality of service) wags the dog".

For service of this category of product - this catch 22 in service is unfathomable. If this warranty style has changed, please let us know.

If not, we will pay more for a product with a realistic warranty for a manufactured product they believe in. Thank you - Mike and Alison

#1864384
@Secret Pmj

I hope we were able to save you some grief! As far as I know, their warranty policy has not changed; I believe you can view a copy under the product info on homedepot.com.

We were able to patch the cracks on our own using epoxy, and do continue to use it. This in no way makes up for the lack of craftsmanship and the weeks of inconvenience and frustration it caused.

The company’s lack of response to my earlier review demonstrates, once again, their complete lack of concern for customer satisfaction. I recommend that you buy from a local company with a demonstrated history of customer service.

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ID
#1214346 Review #1214346 is a subjective opinion of poster.
Product
Aquarest Spas Select Ar-300 Hot Tub
Reason of review
Warranty issue

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