Hanad Duz
map-marker West Hartford, Connecticut

Will not return calls

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I have left phone messages and gone on their website requesting a sales call. No one has responded and Ive been trying to talk with someone for two weeks. If its this hard to talk to someone regarding a purchase I can imagine how hard it will be to get help when something goes wrong. 10 year warranties are only good if you can get a hold of the company.
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User's recommendation: It doesn’t seem like this is a company to support its clients

Savior Kcn

Misrepresentation of Caribbean Luxury Steam Shower

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Aquapeutics - Misrepresentation of Caribbean Luxury Steam Shower
Aquapeutics - Misrepresentation of Caribbean Luxury Steam Shower - Image 2
quapuetics Carribean Steam Shower Save your money! Aquapeutics doesn't respond to technical questions and the schematic doesn't contain all the information required for a MASTER ELECTRICAN AND MASTER PLUMBER to be able to diagnose issues. The Shower did NOT come as pictured in the video. The Steamer shown in the video is completely different than the one we received. The Steamer does NOT emit the Steam as shown in the video and doesn't come close to a Sauna effect. The temperature doesn't ever really increase and doesn't get a 1/3 of the way to the max it shows as possible. The doors are NOT airtight, so water and steam leak out of the shower. Water collects on the OUTSIDE of the shower doors. The Acupuncture Jets do NOT ocelate as they do in the video. They are ALL either on or off. The lines all feed together so it isn't even possible for them to ocelate. This is a complete misrepresentation of what the Acupuncture Jets are able to do. Aquapeutics has NOT been helpful from day one. In theory, this shower seems to be a great idea for pain relief, however, key components simply do not work as advertised. I wish I had saved my $5000 and went with a different brand. https://www.aquapeutics.com/
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Loss:
$4995
Cons:
  • Do not respond to phone calls
  • Poor tech support
  • Misrepresentation
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

1 comment
Guest

We just had a similar experience with the Aspen

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