Aquamarine Pools
Aquamarine Pools Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aquamarine Pools has a 1.7 star rating based on 2 customer reviews and consumers are mostly dissatisfied; search results for Aquamarine Pools reviews note repeated service and response problems.
Positive Feedback
Some customers reported good initial communication and timely installation scheduling before post-sale issues arose.
Negative Feedback / Risk Areas
- Repeated lack of response and long delays from customer service.
- Unresolved repair and reimbursement claims, including footer and septic line work.
- Allegations of legal threats against reviewers and use of nondisclosure agreements.
- High price level compared with perceived value.
Key Takeaways for Future Customers
- Expect to verify warranties and request written refund or reimbursement terms before hiring.
- Document all communications and receipts for repairs and billing disputes.
- Consider checking Aquamarine Pools customer complaints and external references prior to contract.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aquamarine Pools has a 1.7 star rating based on 2 customer reviews and consumers are mostly dissatisfied; search results for Aquamarine Pools reviews note repeated service and response problems.
Positive Feedback
Some customers reported good initial communication and timely installation scheduling before post-sale issues arose.
Negative Feedback / Risk Areas
- Repeated lack of response and long delays from customer service.
- Unresolved repair and reimbursement claims, including footer and septic line work.
- Allegations of legal threats against reviewers and use of nondisclosure agreements.
- High price level compared with perceived value.
Key Takeaways for Future Customers
- Expect to verify warranties and request written refund or reimbursement terms before hiring.
- Document all communications and receipts for repairs and billing disputes.
- Consider checking Aquamarine Pools customer complaints and external references prior to contract.
Media from reviews
Turn one complaint into a collective action
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Verified Reviewer
They sue customers
- - The reviewer says the company sues anyone who posts a bad review.
- - They say every case was dismissed; lies and bullying customers into signing NDAs.
The reason this company has good reviews on Google is that they will sue anyone who writes a bad review. It's public information; you can look up how many times they have done this. Every time, the case was dismissed because they lie in their lawsuits and bully customers into signing non-disclosure agreements so they can't say anything bad about them.
User's recommendation: Stay away from this company
Alvarado, Texas
Resolved: NO response for company.
- - Pool installed March 2022; footer unused.
- - Refunds via Brandon stalled; no reply.
- - Septic line damaged; receipts submitted; gauge faulty.
Company fixed the issue and I have been provided with settlement agreement. The company reached out to us and is paying for the septic line fix as well as reimbursing us for the footer allowance. They state they are sending someone out to address the concrete and the filter gauge..
Unfortunately, I am writing this review because of the poor outcomes and zero response from the company.
We had our pool was installed March 2022. Footer allowance was prepaid and not used completely.
Attempted multiple times since March to obtain reimbursement via contact with original salesman Brandon. Septic line was damaged during install and receipts for reimbursement were submitted to Brandon without resolution. Filter gauge has never worked which was also communicated to Brandon without resolution. Concrete is cracking in all four corners and is now sinking on one side of pool.
I emailed COO Donovan Naras all of the above information on 8/27/2022, asking to hear from someone by the next business day (8/29/2022). On 8/28/2022, Donovan forwarded the email to project coordinator Adriana and to accounting person Patricia but we have not heard back. SIX MONTHS without response!
Initially the company seemed great and we had communication for installation dates and dates for subcontractors. Once we asked for our money back for the footer and septic line repair, we were ghosted.
Our phone calls, texts and emails were ignored. We decided to go with this company based of the mostly favorable reviews and customer service but we unfortunately are not having the same experience.
Salesman Brandon Spencer 214-790-**** brandon@***.com
COO Donovan Naras 800-432-**** ext 2 don@***.com
Project coordinator Adriana Camacho 214-790-**** adriana@***.com
Accounting Patricia patricia@***.com
Preferred solution: Reimbursement for footer allowance not used and reimbursement for septic line repair. Repair of filter gauge and repair of cracking/sinking concrete.
User's recommendation: Do your due diligence before hiring this company.
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