AquaGuard Reviews

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water filter water customer care crawl space complaint filter request home warranty aqua water
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I purchase aqua water machine month fed 2021 and install on may 18

I have purchased aqua water purifer in the month fed 2021 and install maschine on 18may 2021 Machine is not working only 1month pass pl try to arrange replace or send mechanic person to repair Or pl send install person Bharat solanki Mahindra park d wing ground floor chirag nagar ghatkopar west 40086 932340**** Regards Bharat solanki Mumbai

User's recommendation: Pl.send install person.

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ID
#2626920 Review #2626920 is a subjective opinion of poster.
Loss
$4800
Preferred solution
Full refund

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Fake and disgusting company

I had purchased a AquaGuard Protect Plus water filter in November 2019. 6 months later, in May 2020, I had called the technician home to check the filer. Upon checking he mentioned the filter inside needs to be changed but the water filter is obsolete. How can the water filter with 1 year warranty be obsolete in 6 months. I again called the company's technician last week who promised to change the filter today, 11/05/2021, on calling him today he said he has no idea when he would receive a filter from the company. THIS COMPANY IS NOT ONLY DISGUSTING BUT ALSO A MONEY MAKING RACKET WHO OBSOLETE THEIR WATER FILTER 6 MONTHS AFTER SALE.
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ID
#2545788 Review #2545788 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
Preferred solution
Deliver product or service ordered

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Service after the installation

First the service team that redid my crawl space. Threw away the box to my dehumidifier, so I could not register for my 5-year warranty. I own an older home and the vinyl in the home has been down for several years. During the sales call the representative failed to tell me that we would pay them a ton to redo our crawl space. And the dehumidifier would dry out all the wood and keep the mold gone but in doing so buckled all three of my bedroom floors and now the vinyl has humps in it, and I am going to be out a thousand of dollars now to replace the vinyl or put the carpet down. I have called a few times only to be told someone will call me back and no one has. So I am putting this out there don't use them to redo a crawl space in an old home, or you will be out putting flooring in your home.
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ID
#2447932 Review #2447932 is a subjective opinion of poster.
Location
Athens-Clarke County, Georgia
Preferred solution
Let the company propose a solution

My complaint not resolved

your call center represented kunal Vardhan 8042**** did not resolved complaint request to send other person. Ref.regesterd mobile number 946204****.
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ID
#1430971 Review #1430971 is a subjective opinion of poster.
Location
Jodhpur, Rajasthan

Aquq Guard water filter company failed to to its promise and made false statements

I purchased a water filter(Aqua guard ) and it was installed on 03.09.2012,The outlet was connected to a tube which was bent like a Dogs, tail and I couldnot keep any vessel under it to collect water.I requested the company (chennai)to replace it with a 3 feet stright tube as per the Request No.6863**** early sept.Two persons visited after several calls but failed to rectify the defect.Then I contacted their customer care no.186********on 09.10.12 and their complaint no.is 6907****. from 16th oct till this day I contacted them several times almost on alternate days,and their standard reply was that it would be attended to either next morning or evening.Their office told me to contact their customer care if the chennai office fail but even the customer care has failed. They gave me another chennai phone no to be contacted but nobody answers that phone Nothing has happened so far,and I am unable to use the product properly even now.
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1 comment
#577693

Dear Sir/Madam,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you, regarding your aquaguard water filter.

We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation. We have taken a note of your complaint and the service request no. Our customer service personnel will address your issue immediately. For any further clarifications, please do write to us at: customercare@***.com

Regards

Eureka Forbes Team

ID
#363605 Review #363605 is a subjective opinion of poster.
Location
Chennai, Tamil Nadu

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