AquaCal
AquaCal Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AquaCal has a 1.6 star rating from 1 review and Consumers are mostly dissatisfied; recent recommendation: "I DO NOT RECOMMEND AQUA CAL."
Positive Feedback
The heater operated for 4 years before failing, showing initial product durability.
Negative Feedback / Risk Areas
- Poor after sale service and canceled maintenance program are central to many AquaCal reviews.
- Surprise charges for warranty service and site-visit fees created billing disputes reflected in AquaCal customer complaints.
- High price level and weak customer service follow-up were reported.
Key Takeaways for Future Customers
- Confirm warranty service fees and fine print before purchase.
- Verify maintenance subscription or membership continuity and alternatives.
- Expect to research service options given reported customer service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AquaCal has a 1.6 star rating from 1 review and Consumers are mostly dissatisfied; recent recommendation: "I DO NOT RECOMMEND AQUA CAL."
Positive Feedback
The heater operated for 4 years before failing, showing initial product durability.
Negative Feedback / Risk Areas
- Poor after sale service and canceled maintenance program are central to many AquaCal reviews.
- Surprise charges for warranty service and site-visit fees created billing disputes reflected in AquaCal customer complaints.
- High price level and weak customer service follow-up were reported.
Key Takeaways for Future Customers
- Confirm warranty service fees and fine print before purchase.
- Verify maintenance subscription or membership continuity and alternatives.
- Expect to research service options given reported customer service issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor after sale service
- AquaCal canceled the $99/year maintenance after year one.
- The unit died after four years; warranty covers it but site visit is $235.
Two issues. First, when I purchased my pool heater, AquaCal had a maintenance program for $99 per year (service call with basic maintenance). This was an important consideration in deciding to go with their heater. After the first year, they canceled this program without any notification. I only found out after I called to find out why I had not heard anything about scheduling the next annual service. I then had to locate an AC company to perform maintenance.
Second, the unit completely stopped working 4 years after purchase. I called for service under my extended warranty and was informed that while my unit was covered under the warranty, there is a $235 site visit charge (this is mentioned without stating the cost in the fine print on the warranty, but not on any of the sales brochures). So, I pay $235 just for them to travel, which is about double what the AC company charged to come and actually do a service.
I am writing this while I wait for the actual service to take place. I will update if anything else significant occurs.
In the meantime, I do not recommend AquaCal.
- Heater worked for 4 years
- Poor after sale service
- Surprise charges for warranty service
User's recommendation: I DO NOT RECOMMEND AQUA CAL.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.