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Order paid but never received...

Hello Mark, my name is Eddy Luna and just over a month ago I ordered (2) a pair of Koi Tuxedo Redtail guppies from seller RedKingRK auction #164286**** which the buy price was $45 plus miscellaneous fees. After numerous attempts to contact seller, he has advised me that he will be shipping and every time he responds it is different excuse, first two times he blamed it on his transhipper, the 3rd time he stated that his son was ill and had to be taken to the hospital and now he just ceased to respond with no other responses to my emails. I'm not sure what to do anymore and hope I did not lose my money.

User's recommendation: Do not buy from this seller!

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ID
#3378367 Review #3378367 is a subjective opinion of poster.
Loss
$55
Preferred solution
Full refund

CONTACT

WHERE is your "CONTACT"??? CUSTOMER SERVICE PHONE NUMBER???
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1 comment
#2190493

I just posted the same information to

ID
#1615631 Review #1615631 is a subjective opinion of poster.
Location
Boston, Massachusetts
New Reviewer

Incompetent Transhipper of Thailand betta breeders and sellers on Aquabid

Update by user Apr 07, 2015

Well, I just now received an email fro PissedConsumer asking if I received resolution to this issue. Unfortunately I have not.

The transhipper is old, cannot comprehend that she was at fault and clearly thinks she did nothing wrong.

However, that being said, she certainly has enough comprehension to offer a terrible service and steal customers money, and has no intention of quitting anytime soon.. I guess it's one of those "only hear/believe what she wants to hear/believe."

Update by user Mar 08, 2015

Linda Olson is located in Denver (sometimes listed as Thornton) Colorado.

Original review posted by user Mar 08, 2015
I had thee beautiful plakat bettas imported from Thailand that I purchased off Aquabid. She received my bettas. It took three emails to get her to respond and her opening comment was 'was I supposed to respond to you?" Ugh, yes, you are a business serving people...you should respond on the first email. She then gives me a tracking number for Washington State, thousand plus miles from my home. Naturally concerned, I again, email her with no response. I paid via paypal giving her my CONFIRMED ADDRESS and to write the PHRASE "Please hold for pickup at postoffice' What does she do? She goes ahead and uses the the actual postoffice address. I never gave her that address and when it got to my city the central postoffice had no clue who I was from just my name. So the box bounced back and forth from local to central postoffice several times delaying delivery. Had they arrived when they should have, and with MY ADDRESS on the box, these fish would have had a fighting chance. When I once again emailed her, she responded with a flippant "oh ***". She refused to refund my money without even acknowledging that she screwed up. I wish I would have googled her before using her services. To those of you reading this, please google "Linda Olson, transhipper". Her ineptness is there with many customer complaints. After conferring with several others in the betta community on several forums, I got the same opinion. She should not be in the transhipping business.
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3 comments
#1291880

I have the same type of problem and here it is 2017 Feb! Paid her for shipping by Fedx and no response where my fish is and it's been almost 2 weeks since she received it.

Contacted the seller and he also can not get any response. Tried calling and left messages to no avail.

I paid using Papal and have filed a grievance letter. Linda Olson should not be listed anywhere as a Transhipper.

#1197519

I have also had a bad experience with her. I asked her to send my bettas by Fed Ex 2-day which would have guaranteed they would be here today, 8/10/16.

Instead she sends them by priority mail.

Not only did they not arrive today, but there's no guarantee that they will arrive tomorrow! If they arrive dead, I don't know what I'm going to do.

There were many more mistakes, but I don't have the time to list them. NEVER USE LINDA OLSON!

#1177278

I cannot begin to describe what a horrible, horrible list of problems I have had with the tran-shipper Linda. I paid for overnight service, as per her and mine agreement the bettas would ship on Tuesday from her and arrive Wed.

to me. Red flag 1, she typed the wrong paypal payment address, and the payment went to the wrong address. That took 5 business days to refund. her response "Oops my typo", I paid very quickly again.

The day this fish were to arrive (Wed) I had emailed her several times. Finally I used a trick I had picked up from another betta lover.. I told her I had contacted the seller, and she immediately emailed me back. She said her printer had crashed and so could not send the fish as planned but would over night the next day.

Making my delivery date Thursday. The fish arrived, one DOA the other very near death. I called her, she stated the fish were fine when they left her Wed... at the time I was supposed to have them.

I opened a paypal resolution and asked for a partial refund. She denied making any mistakes stating she did overnight the shipment (she just neglected to mention it was the wrong night). She several statements through paypal that it is the sellers responsibility to pack the fish to last for a week. Then emailed the seller that it's not her fault that Fedex mishandled the package, and lied saying I opened a full claim for the full amount.

I had enough respect that she paid for the box and time. I only asked for the overnight service to be refunded. Excuses and lies, and very bad business.

She did end up offering a discount on "my next shipment"... I would never own another living thing if it had to pass through her hands.

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ID
#605493 Review #605493 is a subjective opinion of poster.
Cons
  • Lack of communication
  • Incompetence in shipping
  • Flippant attitude
Reason of review
All of above
Loss
$37
Preferred solution
Full refund

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