DavidH55

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Verified Reviewer

Wood stove

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Updated by user Nov 21, 2023

As of today 11/21/23 I still have no resolution, no one calls to talk to me and when I call all I get is voice mail. Their response is to send a text that says " I'm working on resolving this problem."

Original review Nov 15, 2023
This is my sole heat source. Do I need to take legal action and call Jesse from Kiro 7 news. Tiah nor Ryan Robertson will communicate with me. House fills up with smoke...not installed correctly.
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Preferred solution: Full refund

Matie A
map-marker Shoreline, Washington

Need to cancel

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Canceling 123456-***-*0 11, 12, 13, 14, 15, 16, 17, 21,22, 23,24, 25, 30, 31,32, 33,3 43********,9- 40,43, 44,45, 46,47, 48,49, 5051 did you do it, I need to cancel. This company is awful awful awful to fine. I have been trying to cancel for over a year. Cannot find anyone to help me cancel cancel.
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Loss:
$50
Cons:
  • Cannot

Preferred solution: Apology

User's recommendation: Do not order

Maybel Ilv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montgomery, Texas

I haven't Heard from your company

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Sorry I cannot give your company any review until I hear from your company and I like to know why you have change Price from $5.41to $7.58 without any warning to let me know you are changing prices so please check this out yesterday July 18 you charge my card for $7.58 I need explanation why? Thank you Juliet oceanjuju26@***.com
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User's recommendation: Let me know in advance how to contact customer service and when the price is going to be changing I have no problem with the product exact the price has changed

Anonymous
map-marker Kirkland, Washington

Horrible product - Bad service

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We purchased a new Jacuzzi hot tub in Sept. 2019. It has been unusable over 3 months during that time. The service to repair has been worthless. We cannot contact a store or regional mgr. as they are always ". . . out of the office today." We want this piece of crap removed and our money back. Do not waste you money on this product. We had another brand for over 12 years with only one needed service call. We are not rookies when it comes to tubs. This brand is crap.
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