Aqua Living Factory Outlets

UPDATE Memorial Day Weekend 2024:

We are still without a working hot tub, and we are now approaching a year since our purchase. The core issue was identified as a broken internal light enclosure causing a slow leak.

Despite our efforts and their promises, LPI has not resolved the problem, leaving us extremely frustrated. I will update this review with details if and when they finally fix the issue, but as of now, I cannot recommend purchasing from LPI/Aqua Living.

I purchased a hot tub from David at LPI in Orlando about six months ago. Normally, I dont write reviews, but I feel compelled to share my experience to help others avoid the issues Ive faced.

Initially, I was bombarded with pushy sales text messages from David, which led me to visit their salesroom. David was very persuasive and assured me of the quality and reliability of the hot tub.

I decided to trust him and put down a deposit after careful consideration.

The problems began shortly after. The recommended installers and electrician were unprofessional, turning the installation process into a circus. It took from early August until Thanksgiving for the hot tub to be delivered, which was already disappointing.

When the hot tub finally arrived, it was filled with water from the factory, and I immediately noticed several issues:

The LED lights were malfunctioning.

The cover did not seal properly, causing significant water evaporation, requiring me to add 20-40 gallons of water every day.

The fire feature, which was a selling point, turned out to be unsupported by the manufacturer and a poor addition.

The speakers, initially great, soon produced high-pitched squealing sounds and eventually became unusable due to bass distortion.

Ive taken meticulous care of the hot tub, being the only user, hoping to enjoy and share it with family and friends. However, its become a source of frustration and disappointment.

Despite being marketed as a premium product, it has failed to meet even basic expectations.

Davids follow-up was equally disappointing. After asking for a five-star review in exchange for free filters, he provided minimal support. Communication with LPIs after-sales support has been virtually nonexistent, leaving us feeling abandoned and ignored.

Im out $10,000 and left with a defective product. I had hoped LPI would correct these issues, but their slow and inefficient response has been frustrating.

If I had read a review like this beforehand, I would have avoided LPI/Aqua Living entirely.

In conclusion, while the hot tub has the potential to be a great product, the lack of reliable after-sales support and the numerous issues have made this an unfortunate and costly experience. I urge potential buyers to consider other options and be wary of trusting the sales promises from LPI.