Handle on the door won't move. Can't close the door for bathing. Need to get it working again. Who do I contact? Patricia Byrd 361-937-****
I can't close the door on my AquaCare walk-in Tub. I can't even take a bath. Everything still works - I just can't get the door closed. I NEED HELP! NEED TO GET IT FIXED AND CLOSED for bathing. It Was guaranteed 20 years. Purchased in 2014. Sincerely, Patricia Byrd, Corpus Christi, TX Phone: 361-937-****
- Nice for elderly people to bathe
Breach of Contract and Grossly Overpriced
Breach of contract: the contract stated that a wall would be removed, a new pony wall would be built and a glass partition would be a part of the new shower, electrical work to relocate 2 light fixtures, towel rack would be relocated, sheet rock mudding and repainting. The only work done was removal of the existing shower insert and installing a bench and tiling over the existing walls. No wall was removed, no pony wall installed, no light fixtures were relocated, the towel rack was not relocated, and no sheet rock and mudding and no repainting. Gross overpayment for amount and quality of work: we are in the process of getting a bid from three reputable builders in the area; however preliminary findings range from $2,000 to $4,000 for what was done. So far my parents have paid Aqua-Care USA $5,980.89 which is half of the original contract. Misrepresentation of the work that could actually be done: the installer said he has never torn down a wall and would not know how to do that and refinish it. Amount of time that it actually took to do the work: was told it would take 3 to 5 days and actually took from January 11, 2014 through February 1, 2014. Was told that they were licensed and bonded in the state of Louisiana and they were not. Appear to only prey on the elderly. Their whole sales pitch and advertisement is geared to the elderly. After the fact, there were many complaints on the Internet about this company and how they rip off elderly people. The company is a pyramid operation with their own telemarketing group that operates under another name and they called even though my parents are on a no call list.
Failure to install shower per contract
On April 24, 2013, I and my boyfriend met with a sales representative from Aqua Care USA. We gave a 10% deposit on the work to be done for a custom shower. A week later the materials man came to get an official measurements and we gave an addition 40% deposit as required by the contract; $5600.00 all together. We had purchased a custom shower to be installed on May 29,2013. No one called from the company to advise us that the install date could not be met, and the date passed without any installers showing up. No one called to reschedule. The contract that we signed stated that the company had a 20 day window from the install date to commence installation. After the 20th day , Aqua Care USA was in breach of the contract. I waited a little more than twenty days and contacted the company and was told that the construction manager would call me back. He didn’t. I called several times after that and never received a call back. Then I called and was finally connected to him directly. He said that he had tried to call me back, but the home phone had been entered wrong in the computer. Was my cell phone entered wrong also, and how many phone calls did it take before checking the contract to see if the number was correct; not to mention that I had left my number every time I called. Our conversation concerned the construction manager’s opinion that the splash guards on the bench set would not be sufficient to keep water off the floor when using a shower curtain. He wanted to consult the engineers to resolve the problem. He said he would e-mail me a drawing of the shower. This successfully forestalled my question of when would the shower be installed, which was probably his intent. Needless to say, after a week I had not received the e-mail, so I called and he said that every time he sent it the e-mail had bounced back. I asked the CM what address he had and it was correct. I told him to send it while I waited on the phone. I was amazed that I was not amazed when it came through as a schematic that had nothing to do with what I ordered, and did not even show the bench seat. He again began to explain the problem in painful detail. I solved it by telling him to move the seat back 2” from the shower pan. He said that he would e-mail a revised schematic for my approval. After I hung up, a search of the company website determined that he was describing a problem with an another design and not the shower that we had been sold. After fifteen days and no e-mail, I called again yesterday, the 6th of August. By then the CM had lost the thread of his story, and told me that he had ordered the materials the day that we last spoke and would call the warehouse manager to confirm that the materials had arrived then call me back. At this point I must say that one of the painful details referred to above was that it would take two days for the materials to arrive from the manufacturer, then two to three days to send to the installer, and then the shower would be put in within a week. I felt I should run into my bathroom and see if the shower had magically appeared! I was shocked when the CM called me back the same day, but that wore off as soon as he said that the shower pan had not arrived. I guess it didn’t occur to anyone to check into this over the course of the last fifteen days, but he assured me that he would. At this point I believe that I have sufficient cause to not believe anything that I am told by Aqua Care USA. The resolution I am seeking is a full refund of my $5,600.00. There is a clause in the contract that states that Aqua Care can retain up to 20% of the deposit, however, they are in breach of contract and a full refund will suffice as damages.
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