Manufacturer: Aqua America Category: Water Supply Clear all filters (12 of 12 reviews match)
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This company should sued and be shut down like yesterday!I own a home in NC and for some reason I'm In "city" limits but Aqua services a select few areas and my house happens to be one. Anyway, I had a bill for one month and one week and it was for $125.00! Here is the kicker, I had ZERO gallons used during that time as I only had service on while it was undergoing some touch up work to outside. They charge a Base fee of $76.68 just to have the...
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1.0
I liked
  • Bad
#1001066
Aqua just sent out next months bill stating as it did in December and January a 2.5 percent increase to water and sewer from 5%.So in February we are all paying 10% on water and sewer. The result is the lowest quality water in Illinois or USA for that matter. This must stop we all have to band together and put a halt to this non-stop increase. Aqua over the fall installed two new fire hydrants around the area one is 100 feet from another stating...
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For several years Aqua’s bills would arrive late in the billing cycle or sometimes past the due date.Or I would pay on time only to see I was charged a late fee the next month. Or better yet I would get two bills in the same month, with the later one showing I had not paid. So, I would then overpay, fearing getting our water would be turned off. Customer service was less than helpful, and I finally gave up the fight. I relented and set up auto...
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Aqua America Residential Water Supply Review

#913868
So we had our water turned off and they won't *** TURN IT BACK ON SAME DAY!!!! WHAT THE ACTUAL ***!?!?!? GET SAME DAY SERVICE IN TERMS OF TURNING BACK ON NOW!!!!
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Aqua America Residential Water Supply Review

#909730
Aqua is ridiculous I had a shut off notice for the 22nd of August paid it the 19th here it is the 30th and they cut my water off I paid it 11 freaking days ago you people are the biggest pieces of crapt I have ever seen. It's sad when my electric bill is less than my water I hope you thieves go out of business jessica Gray in va
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Aqua America Residential Water Supply Review

#898793
1.0
Do to lack of communication with the service reps our water was interrupted. We immediately paid and were told that the water would not be turned on until the next day and it could be anytime between 8a-8p which means someone has to *** work. This is the worse customer service ever. They don't have any way to give you an ETA or let dispatch know that the bill has been paid.
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Aqua America Residential Water Supply Review

#860633
2.0
Paid 189 to start service I had to prove my address 5 faxs and 6 emails and still no water I keep getting 24to 48 hrs or them saying I never sent it in sorry kids we cant bath or eat cuz aqua wants to push us around getting my lawyer done with this
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In regards to the price of the water bill i have no complaints!However, you get what you pay for, right? So, in my neighborhood in North Houston, i notice that the water that i shower with has a distinct smell. Sometimes it smells like it has so much chlorine in it!! So for a while my hair was DRY, and so was my skin. Now i noticed a WEIRD taste in my water when i rinse my mouth after brushing my teeth. I am more worried about my kids rinsing...
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I lived in houston tx Pinetrail subdivision this water company are crooks and thieves.Water bill is so high i have never have a 200 dollar bill until i moved over here. They send you your bill plus cut off notice at the same time then when i call the response is check with your post office really every month its a 30 dollar fee for late notice. Someone needs to do something because it is clearly robbery. I am looking for a different area right...
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Anonymous

Anonymous Boil water is for your protection only. Maybe if the customers weren't so unruly the techs would care more.....I work in pine trails every day I know what's it's like, BTW I'm...

This company cuts of your water for maintenance but gives no warning so you can prepare.Cut the water off on a saturday night with a full house. Horrible customer service.Really need to be out of business.
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Anonymous

Anonymous We turned the water off Saturday to make emergency repairs so that the neighborhood wouldn't run out of water. You people complain and don't know the half of it. Get real. I d...

I paid my bill 5-4-16, they cashed it 5-5-16 and turned off my service and do not have a record of my payment.I tried in vain to get it reconnected.....no wait until 8am, I leave for work at 6am. How do you contact a bunch of idiots when you have to work. Sell this place to someone with a brain. I told them I have no heat and just had major surgery and blood clots in my lungs. We heat with radiators hot water. They do not care, said call in the...
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1.0
I didn't like
  • That they are still in business
#844829