Aqua America
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Aqua America Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aqua America has 1.3 star rating based on 187 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros you cant get any other service, Dirty water and outrageous pricing, Water comes to my home.
Cons: Customer service, Payment methods, Arbitrarily raising prices for the service.Recent recommendations regarding this business are as follows: "Beware of the basic monthly charges", "Do not use Aqua water since they can't be trusted!", "If you have a problem be prepared to spend DAYS getting the issue resolved.", "There is nothing to do they are the only provider u eat *** and you shut up lol", "No. But they have the monopoly where I live".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aqua America has 1.3 star rating based on 187 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros you cant get any other service, Dirty water and outrageous pricing, Water comes to my home.
Cons: Customer service, Payment methods, Arbitrarily raising prices for the service.Recent recommendations regarding this business are as follows: "Beware of the basic monthly charges", "Do not use Aqua water since they can't be trusted!", "If you have a problem be prepared to spend DAYS getting the issue resolved.", "There is nothing to do they are the only provider u eat *** and you shut up lol", "No. But they have the monopoly where I live".
Most users want Aqua America to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Aqua America Reviews
"Just closed account due to a move to Florida."
Women was very cordial, helped me through closing account. .. !!! I thought I would leave a review but to make me write 100 symbols is pushing it
"Price Gouging"
I bought a small lot in a community and Livingston Texas. It is somewhere that I plan to go only on weekends occasionally and does not have a home on the...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Price Gouging
I bought a small lot in a community and Livingston Texas. It is somewhere that I plan to go only on weekends occasionally and does not have a home on the property.
Aqua America is the only option for water so I called and had it connected. So far so good. I received my first bill again there was no usage but I thought maybe it was connection fees etc, and it was over $100. The following month I received my bill with zero usage the bargain price of $104.
Aqua charges a flat fee of $60 per month for sewer.
Normally this is based on your usage which I had none so the sewer fee should have been minimal. I have since discontinued service with aqua because I could not afford $104 per month just for the pleasure of maybe using a few gallons of water.
User's recommendation: Beware of the basic monthly charges
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm attempting to pay my bill!
- Exist
- Dependability
Preferred solution: Apology
User's recommendation: If you have a problem be prepared to spend DAYS getting the issue resolved.
*** company
Preferred solution: Using credit card to auto pay they trying to save money to avoid paying the credit card fee but they charge you processing fees lol.
User's recommendation: There is nothing to do they are the only provider u eat *** and you shut up lol
Culpeper, Virginia
Unreasonable "Customer Charge" add to bill.
Aqua just jacked all of my neighborhood's water bill by over 50% with what they call a new "Customer Charge" starting NOW. Aqua says this new $25/month charge/household is defined as: "Customer Charge: This charge covers the cost of having water service available, including operations, maintenance, meter reading and other necessary services that are not covered under the consumption charge. It is billed whether or not you use any water."
My water use charge if only $47/month so that's over a 50% increase in just 1 month without notifying any of us.
What VA state officials can we contact to get this charge stopped?
User's recommendation: Do not use Aqua water since they can't be trusted!
Mooresville, North Carolina
I can’t get anyone on the phone to make payment
User's recommendation: No. But they have the monopoly where I live
Honolulu, Hawaii
Poor performance, poor manual and poor customer service
User's recommendation: None!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Incorrect billing horrible customer service
- Horrible customer service
Preferred solution: I want them to recognize the fact that they are incorrectly billing their customers and they are overlooking messages that are sent to them and that is ridiculous!
User's recommendation: IF YOU DON'T HAVE TO HAVE THEM DON'T!
Honolulu, Hawaii
Disappointed with customer service
User's recommendation: No customer support. So I can’t recommend this company.
Houston, Texas
They're scamming us
Current water charges (my actual usage. 6,900 gallons @ $0.0037 per gallon) - $25.53 ( This is what I should actually be paying!) Then the fees begin Customer charge - $31.00 Sewer Base Facility Charge - $63.80 System Improvement Charge -Water $3.69 (isn't it their responsibility to improve it?) System Improvement Charge - Wastewater $9.20 (the heck? ) FTCCR Water Credit Rider $3.68 FTCCR Sewer Credit Rider $3.18 Regulatory Assessment Fee $1.47 Regional Pass-Through Gallonage Charge $21.87 (
) TOTAL - $151.50
User's recommendation: If there's an alternative run away! Unfortunately our neighborhood doesn't have any other option
Redmond, Washington
Need water to drink and, cook with h
User's recommendation: Don’t rely on hearsay, do your own inspection
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Water line cut
Preferred solution: Apology
User's recommendation: *** no !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Concord, North Carolina
My water was shut off with no warning! The address for where payments were to be sent was changed with absolutely no notification to me.
User's recommendation: Find an alternative!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Payment
- Lots
User's recommendation: Make a photo or copy of first bill until you know your account number by heart.
Raleigh, North Carolina
After being a customer for 33 years I get the worst treatment possible from Aqua!
User's recommendation: Find another company other than Aqua!
Sewer rates are too high
- Poor customer service
Preferred solution: Price reduction
User's recommendation: Avoid Aqua
I put the order in back in mid February
Preferred solution: Deliver product or service ordered
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You can expect an email telling you that this is your fault or your email provider's fault for having a firewall blocking their attempts to contact you. That is a lie. I have dozens of accounts that contact me regularly without problems.
Aqua does not accept my payment. What should I do??? I had autopay for years and no problems before.