New Reviewer

Extreme poor customer service

Had trouble with HSA card online, called and was told "sorry, credit card must be down, dunno what to tell you." A month later I get a notice that my $154 bill has been sent to debt collection agency. Luckily, debt collection agency accepted the credit card and situation over with, but had to pay a fee. Could have been handled way better.
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#1601064 Review #1601064 is a subjective opinion of poster.
  • Poor customer care
Reason of review
Problems with payment
Preferred solution
Stop screwing working people that pay their medical bills. Credit card use was blocked on your end for whatever reason, not I just didn't pay. Please do not contact, i don't care about the $5 fee, it's the lack of people care that bothers me.

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