Anonymous
map-marker Kent, Ohio

Scam Billing

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Their customer service is awful and you can call and be nice and they won't listen to you. Not until you get nasty with them will you get anywhere. I have been erroneously billed and they don't care.
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User's recommendation: Pay in cash.

Darienne Fky

Extreme poor customer service

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Had trouble with HSA card online, called and was told "sorry, credit card must be down, dunno what to tell you." A month later I get a notice that my $154 bill has been sent to debt collection agency. Luckily, debt collection agency accepted the credit card and situation over with, but had to pay a fee. Could have been handled way better.
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Loss:
$5
Cons:
  • Poor customer care
Reason of review:
Problems with payment

Preferred solution: Stop screwing working people that pay their medical bills. Credit card use was blocked on your end for whatever reason, not I just didn't pay. Please do not contact, i don't care about the $5 fee, it's the lack of people care that bothers me.

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