APRIL Travel Protection Reviews
APRIL Travel Protection Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
APRIL Travel Protection has 1.0 star rating from 1 review and consumers are mostly dissatisfied; a recent recommendation warns "Don't buy from TerraWind Travel Protection!".
Positive Feedback
No positive remarks were reported in the available review.
Negative Feedback / Risk Areas
- Extensive documentation requirements and a complex claims process caused frustration and delays.
- Shorted payouts and an undisclosed deductible raised APRIL Travel Protection customer complaints about refunds.
- Poor customer service responsiveness with multiple unanswered emails compounded the issue.
Key Takeaways for Future Customers
- Read APRIL Travel Protection reviews before buying and verify deductible and payout terms.
- Expect a detailed claims process and retain all proof of refunds and correspondence.
- Consider alternative providers if prompt refunds and responsive customer service are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
APRIL Travel Protection has 1.0 star rating from 1 review and consumers are mostly dissatisfied; a recent recommendation warns "Don't buy from TerraWind Travel Protection!".
Positive Feedback
No positive remarks were reported in the available review.
Negative Feedback / Risk Areas
- Extensive documentation requirements and a complex claims process caused frustration and delays.
- Shorted payouts and an undisclosed deductible raised APRIL Travel Protection customer complaints about refunds.
- Poor customer service responsiveness with multiple unanswered emails compounded the issue.
Key Takeaways for Future Customers
- Read APRIL Travel Protection reviews before buying and verify deductible and payout terms.
- Expect a detailed claims process and retain all proof of refunds and correspondence.
- Consider alternative providers if prompt refunds and responsive customer service are priorities.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Travel insurance rip-off
- - The claim required many documents and English forms with lengthy email exchanges.
- - The policy did not state a deductible, yet the checks were short.
Due to COVID-19, I had to travel my trip to the Dominican Republic. The airline gave me a full refund.
The resort gave me a refund for all of the days except for one day, as they said I would have to use my travel insurance to get a refund for the final day. My entire claim was for only $158. TerraWind Travel Protection (aka April Travel Protection) did everything in their power not to pay our claim. They required 14 different documents from us that each had to be scanned.
It took about 6 emails to finally get their claim forms in English. When we got them, the terminology was deliberately chosen to cause the claimant to give up as it was incredibly complex (and I am a very well-educated person). Even though I was not claiming airfare reimbursement, they kept sending it back requiring documents that even the airlines didn't have. I followed up by email over 20 times in a 3-month period.
When we finally got their checks, they short-changed us claiming that we had to pay a deductible. The policy we bought did not mention a deductible amount anywhere (not even in the fine print). The refund was for only about as much as what we paid for the policy. They clearly rig this process to aggravate customers so much that they will give up.
After I got their short-changed checks, I sent 4 more emails over the course of 18 days, and they never had the courtesy to respond.
Though it is a small amount, it is the principle of the thing! They are in business to only sell insurance, but to never pay out against it.
- Try everything in their power not to pay claims
Preferred solution: Full refund
User's recommendation: Don't buy from TerraWind Travel Protection!
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