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Appstar Financial

Appstar Financial Reviews

www.appstar.net
What is your customer experience with Appstar Financial?

Appstar Financial Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Appstar Financial has a 1.0 star rating from 1 review and consumers are mostly dissatisfied with the service; recent recommendations say STAY AWAY.

Positive Feedback

Few positives noted; company provides credit card processing and merchant services setup but reviewers report limited benefit given other issues.

Negative Feedback / Risk Areas

  • Frequent Appstar Financial customer complaints about denied payments after approval and poor customer service.
  • Reports of unexpected billing, a $495 early cancellation fee, and trouble obtaining refunds.
  • Allegations of misleading sales tactics around subscriptions and equipment setup.

Key Takeaways for Future Customers

  • Check written confirmation for any credit card processing agreement and watch for hidden fees.
  • Document communications and be cautious when switching merchant services to avoid billing disputes.
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Anonymous
map-marker Mary Esther, Florida

Not honoring approved transactions

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AI Highlights
  • - They are a bonded, licensed pawn shop and used vehicle dealer with a 300 charge limit.
  • - Appstar approved the boat charge, then denied payment after requesting docs.

STAY AWAY!! I sold a boat, the charge was approved, delivered the boat, then the next day Appstar wanted documentation, sales slips, contracts, warranty, my dealer license you name it they wanted it.

After a lot of back and forth they denied payment saying I wasn't approved to sell boats. I AM A PAWN SHOP AND USED VEHICLE DEALERSHIP I CAN'T TELL WHAT I MAY HAVE TO SELL, I AM BONDED LICENSED.

Then they said I only had a 300 charge limit really?? Why would I keep a processor that approves charges and when it fits them or when YSTACovid-19 hit and sales are slim they pick and choose what they will or will not honor.

User's recommendation: STAY AWAY

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Anonymous

Harassment crazy people to make you to accept and unreal

AI Highlights
  • - APPSTART net allegedly approves accounts without consent.
  • - Pushes a credit card machine without authorization and charges almost 500 dollars.

This APPSTART net company is the worst scam customer ever seen in the country. They lie to you they approve accounts without authorization of your consent they make signed up and application to lie to you about it theme you get involved in a contract that never was approved for you they give a a tones of paper without making you read.

They trying to make you accepted the credit card machine without your authorization and if you refuses to get it your they make you feel like your nightmare start trying to get almost 500 hundred dollars for something that you never was agreed to accepting. This situation after wellfargos bank looks like they don’t learned that lesson

Reason of review:
Poor customer service
View full review
1 comment
Guest

Wellfargos compared company

Keaton Zlh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

APPSTAR STAY CLEAR AWAY

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AI Highlights
  • - You may end up with the short end of the stick.
  • - Look up the company on Yelp and insist on written promises; BBB was helpful.

IF YOU DECIDE TO DO BUSINESS WITH THIS COMPANY SOONER OR LATER YOU WILL GET THE SHORT END OF THE STICK "TRUST ME" LOOKED THIS COMPANY UP ON YELP AND YOU WILL BE LOOKING FOR A NEW COMPANY ASAP!!!!!!!!! THEY WILL LIE TO YOU AND TELL YOU EVERYTHING YOU WANT TO HEAR BUT IT WILL BE ALL LIES ..MAKE SURE IF YOUR TRYING TO GET SOMETHING FOR YOUR BUSINESS AND THEY AGREE ON IT HAVE THEM WRITE IT DOWN OR SEND YOU A EMAIL STATING EVERYTHING THERE GOING TO DO FOR YOU SO AT LEAST YOU HAVE IT IN WRITING.THAT WAS MY BIGGEST MISTAKE , BUT I CALLED BBB A FEW YEARS AGO ON THEM AND THEY WERE VERY HELPFUL

Reason of review:
Poor customer service
View full review
Anonymous
map-marker Dallas, Texas

APPSTAR is misleading and money hungry

AI Highlights
  • - Appstar set up credit card machines.
  • - Cheryl did not disclose a $495 early cancellation fee and we were charged after cancelling.

Appstar is a credit card processing company, they come into your business and set up creditcard machines and provide the processing.

Upon trying to save ourselves some money on processing fees,(because of our failing economy and like everyone else, we shop for better pricing from many of our vendors) my partner sat down with a sales rep, Cheryl, and she proceeded to make empty promises and failed to tell, or disclose, to my partner that there would be a $495 early cancellation fee. She also totally complicated getting equipment set up with Fairpoint.

One of her statements (because we were concerned we already had a contract with another comp)was that our current contract could be broken. "contracts are broken all the time" then when we decided not to go with them, they had set up an acct, started pulling money from our account and pulled $495 from our bank acct because I called and cancelled. Upon being told what I needed to do to avoid the charges, (send long detailed fax explaining why I cancelled-- explained to me by Cheryl--whining all the while that she is a single mother and would be fired) I promptly did the same day! When discovered that they pulled the $495 I called a customer service # and Cheryl just lied to them and made it sound like we verified and "ok'd" everything that transpired, which was total bullsh@!#$t.

We have never had the equipment, never had any processing done and cancelled within days and are still being charged a monthly fee FOR NOTHING!! Thanks for all your help Appstar for putting us even farther behind in these struggling times!

View full review
9 comments
Guest

I don't think there is any such problem. I am using their services for almost 2 years now and I have found their customer support system very helpful.

They have always resolved technical issues in a matter of couple of hours except for 1 time when it took almost a day to get the problem resolved.

I have never been charged with any hidden fee I pay for what I use.

I believe that company is good, it might just be a chance that some employee mislead clients making false promises.

Guest

wow! I am shocked by the merchants bad experiences.

This is truly a nightmare in this bad economy.

Guest

can anybody tell me how does the name app star apears on your bank statement when they deduct the fees, Im trying to put a stop payment on them, please help

Guest
reply icon Replying to comment of Guest-622103

my bank shows as bankcharge. Yes, they are a rip off. Even the girl who signed me up says they don't pay her

Guest

This post and most of the comments are poorly thought through. You have each blamed an entire company for the actions of a single person.

Yes, they local reps should be professional and obviously many of those listed were not, but to declare an entire company as money hungry off of one interaction is ill conceived. As for the person who things that no contract is the way to go, you have a few lessons to learn. Contracts are there to protect both parties. Without a contract, and company can charge your rates whenever they feel like it.

All of you need to simply research processing and how it works, and then find a company that suits your own individual needs. I would suggest you always protect yourself with a contract, even if it is short term.

Guest

sales rep will tell you anything to get you to sign up with them. A lot of hidden fees, it has cost my company over $1,000 in one year by switching to them. Do Not use Appstare Financial.

Guest
reply icon Replying to comment of Guest-514805

I had the same problem with them. I just recently use there service and within 2 month period I see fee here fee there taking out of account close to $500 now.

I was unaware that there was going to be a cancellation fee of $495 and was already hit with an annual fee of $95. Was told I won't get that annual back if I cancel even if I was just with them for 2 months.

Makes no god *** sense to me. I switch merchant three times in my 10 years of business and was never been this disappointed and frustrated as I have with this one.

Guest

The sales reps for Appstar are independent contractors. It's commision only.

They have to drive their own vehicles and if they can't make a sale they've wasted their time and gas and wear and tear on their cars. I can see why he had a crapy attitude...

Guest

Glad I avoided appstar. I was thinking about signing up with them and I was looking for no contract merchants because I did not want to get locked in as you did.

I met with the sales rep and because I didn't have any previous balance statements available at that moment he refused to do anything for me. I could already tell by his unprofessional and lazy attitude that I wouldn't be able to trust them. He even had the audacity to complain that he had to make the drive to my place.

Seriously, its your job to meet potential clients and you are complaining about that? Ridiculous.

View more comments (8)

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