Incompetent

Started about 2 months ago. Filed an extended service warranty request through Lowes for our Bosh Dishwasher. It was leaking. I called Lowes and they told me Appliances Unlimited would be handling the repairs. First time out, they said it was a faulty valve, need to order parts. A week later, the part came in, they came to replace the valve. After they left, we noticed the door was not opening correctly, (they failed to secure the front panel correctly) and first time we used it we noticed a faint burning smell. Called them back about the door, panel and burning smell. They told me we had to place another call through Lowes. I called Lowes, fixed the panel/door issue, did not find anything with burning. Next time we ran it, burning smell even worse. Called Lowes again. A week later, AU came out again, said there was a wire melting in the junction box, right next to the valve they replaced. (totally unrelated, house fire? Circuit should have cut out before that would happen). Ordered the new junction box. A week and a half later, they came to fix the junction box. Came back home only to find they failed once again at something simple as properly securing the front panel again. Twice they failed to replace the front cover correctly. Now will probably have to wait another week for them to come and fix it again. Awful company, Stay away.
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1 comment
#1810468

We do not and have never done warranty work for Lowes and was not involved in this at all. For some reason, the incorrect company name was given to this site and after numerous attempts, this site has failed to make the connection. We are sorry you had issues but our company was not the one that was involved and was wrongly noted in this review

ID
#1120214 Review #1120214 is a subjective opinion of poster.
Reason of review
Bad quality
Junior Reviewer

Resolved: Very unprofessional and no concern for customer satisfaction!

Appliances Unlimited - Very unprofessional and no concern for customer satisfaction!
Update by user Aug 15, 2017

I had a horrible experience with one of Appliance Unlimited's technicians. However, an executive and a very professional technician teamed up and corrected the problem to my complete satisfaction.

Assured Warranty Service contracted Appliance Unlimited to repair my Electrolux dryer. The dryer periodically tripped the GFCI outlet and/or circuit breaker. Furthermore, the display periodically malfunctioned by getting dimmer and displaying dark lines. Finally, the clean filter indicator frequently displayed Clean filter after the filter was just cleaned.A technician, Nick, came to my residence on June 13, 2017.

Nick disassembled the dryer and immediately noticed the ground wire leading to the motor was laying across the winding of the motor. Nick stated that he was going to complete the repair of my dryer by relocating and properly securing the motor's ground wire. Immediately after his explanation, I pointed out several wires stripped exposing their conductors in a wiring harness leading to the motor, (see pic). As a result of my findings, Nick inspected the dryer further and found the mounting bracket to the dryer's motor was loose.

After commenting again about the manufacturer's poor assembly job, Nick bent the clamp with a pair of pliers and then reinstalled the clamp. Nick cut and reconnected several wires using butt splice connectors and heat shrink tubing. I asked Nick if he could order a new wiring harness for safety reasons; to ensure that there were no more stripped wires exposing their conductors. Nick refused to do so and arrogantly stated that his splices meet UL standards.

Nick reassembled my dryer and then initiated a test cycle. After approximately 5 minutes, the technician, Nick, left with the dryer still running. Immediately afterwards, I noticed that the damp alert was activated while running empty. I immediately called Appliance Unlimited to report this malfunction.

While on the phone with Appliance Unlimited, the dryer tripped the GFCI outlet. A new service date has been scheduled with a different technician.UPDATE: On June 14, 2017, I received a phone call from the Vice President, Tony Primm. Mr. Primm apologized and expressed what appeared to be genuine concern about my experience.

Mr. Primm stated that he will monitor my situation to ensure that my dryer is repaired properly and to my satisfaction. UPDATE: On June 19, 2017, a second technician, Rich, came to my residence to evaluate the situation. Rich's level of professionalism has increased my confidence level in Appliance Unlimited.

Rich stated that he would return once the required parts are obtained to fix my dryer. UPDATE: On August 11, 2017, Rich returned and fixed my dryer to my complete satisfaction.

I increased my rating as a result of management taking the appropriate steps to minimize inconvenience and monitor the situation, once a problem was identified. Furthermore, I plan to use their services for future repairs and highly recommend them.

Update by user Jun 19, 2017

UPDATE: On June 19, 2017, a second technician, Rich, came to my residence to evaluate the situation. Rich's level of professionalism has increased my confidence level in Appliance Unlimited. Rich stated that he would return once the required parts are obtained to fix my dryer.

Update by user Jun 15, 2017

UPDATE: On June 14, 2017, I received a phone call from the Vice President, Tony Primm. Mr.

Primm apologized and expressed what appeared to be genuine concern about my experience. Mr. Primm stated that he will monitor my situation to ensure that my dryer is repaired properly and to my satisfaction. My confidence level in Appliances Unlimited has increased as a result of Mr.

Primm's phone call. I will update this post after the next service call.

Original review posted by user Jun 14, 2017
I just had a horrible experience with Appliance Unlimited. The technician's attitude was unprofessional and appeared to have no concern for customer satisfaction. Assured Warranty Service contracted Appliance Unlimited to repair my Electrolux dryer. The dryer periodically tripped the GFCI outlet and/or circuit breaker. Furthermore, the display periodically malfunctioned by getting dimmer and displaying dark lines. Finally, the clean filter indicator frequently displayed “Clean filter” after the filter was just cleaned. A technician, Nick, came to my residence on June 13, 2017, to make said repairs. The technician found the hot lead of the dryer's power cord was shorting to ground. As a result, the technician disassembled the dryer and immediately noticed the ground wire leading to the motor was laying across the winding of the motor. Discoloration of the windings was noticed at the point of contact, possibly caused by the ground wire's insulation being stripped, exposing its conductor. The technician explained that ground wires are not required to be insulated. However, the problem appeared to have been caused by the manufacturer doing a poor job securing the various wiring harnesses. The technician stated that he was going to complete the repair of my dryer by relocating and properly securing the motor's ground wire. Immediately after his explanation, I pointed out several wires stripped exposing their conductors in a wiring harness leading to the motor, (see pic). As a result of my findings, the technician inspected the dryer further and found the mounting bracket to the dryer's motor was loose. After commenting again about the manufacturer's poor assembly job, the technician bent the clamp with a pair of pliers and then reinstalled the clamp. The technician cut and reconnected several wires using butt splice connectors and heat shrink tubing. I asked the technician if he could order a new wiring harness for safety reasons; to ensure that there were no more stripped wires exposing their conductors. The technician refused to do so and arrogantly stated that his splices meet UL standards. I tried to clarify that I was not challenging the quality of the technician's splices, that I was just concerned that some damage to the wiring harness may not be visible at this time. The technician defensively stated that no warranty company will pay to replace a wiring harness. I called Assured Warranty Service and they confirmed that a new wiring harness would be covered in my situation. I advised the technician of Assured's response. However, the technician reiterated that his splices meet UL standards and that he refused to order a new harness. I asked if diagnostic tests were going to be performed prior to his departure to ensure that no components were damaged by possible improper voltages, current and/or reversed polarities. The technician replied that it was not necessary. However, he stated that he did test the motor's windings and found them not to be shorted. I contacted management from Appliance Unlimited while the technician hastily began to reassemble my dryer. I explained my safety concerns about possible undetected exposed wire conductor's, since the technician missed the several wires that I pointed out. I further explained that Assured Warranty Service agreed that the wiring harness should be replaced. Finally, I explained that I was concerned that other components may have been damaged by improper voltages, current and/or reversed polarities caused by the exposed conductors. The display has been malfunctioning periodically. However, the technician refused to perform any diagnostic tests. The manager told me that he was going to immediately call the technician. Shortly afterwards, the technician's phone rang. The technician looked at the caller ID, and then placed the unanswered phone down. The manager immediately called my cell phone and asked me to request the technician to call management immediately. The technician refused and continued to hastily work on my dryer. The technician reassembled my dryer and then initiated a test cycle. After approximately 5 minutes, the technician left with the dryer still running. Immediately afterwards, I noticed that the damp alert was activated while running empty. I immediately called Appliance Unlimited to report this malfunction. While on the phone with Appliance Unlimited, the dryer tripped the GFCI outlet. A new service date has been scheduled with a different technician. Hopefully, the next technician will be much more professional and actually try to repair my dryer. I will update this post after the next service call.
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1 comment
#1816920

Please note, there are several Appliances Unlimited and they are in no way connected. This site, fails to differentiate and unfortunately, all Appliances Unlimited get lumped together which is unfortunate for the small business owners.

Resolved
ID
#1060948 Review #1060948 is a subjective opinion of poster.
Reason of review
Poor repair service
Preferred solution
Replace ALL damaged parts

Appliances Unlimited is the Worst

Appliances Unlimited is by far the worst company I've ever dealt with. I had bought a one year warranty on my dishwasher which was only one year old to begin with and when I called for service the man who came in and told me I needed all these parts to be replaced. Three visits later by the company (first they ordered the wrong parts, then supposedly the wrong parts were sent) this is the worst my dishwasher has ever worked. Dishes don't even come clean anymore and it makes a loud noise. It never did this before this company visited my home.
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1 comment
#1816922

We do not and have never done warranty work was not involved in this at all. For some reason, the incorrect company name was given to this site and after numerous attempts, this site has failed to make the connection. We are sorry you had issues but our company was not the one that was involved and was wrongly noted in this review

ID
#589231 Review #589231 is a subjective opinion of poster.
Location
Troy, New York
Reason of review
Warranty issue
New Reviewer

Appliances Unlimited- Horrible Company!

We bought a used, "refurbished" stainless steel refridgerator from Appliances Unlimited in Glens Falls, NY in March 2010. Right away the freezer never worked. It got cold, but not cold enough to freeze everything (from the time we plugged it in). We called and called over the course of several weeks and played phone tag with the owner for days. He would never return calls and when we finally got ahold of him, he said he would send a repair person. They never showed up and he never called us back. Finally we just gave up. We chalked it up to a learning experience and (our fault) did not pursue the issue anymore. We should have (in retrospect) brought the thing back to them, but life got in the way. Live and learn I guess. Fast forward to November. The whole time we have been using a freezer in our garage and only using the fridge in our kitchen. Now the fridge wont get any colder than 54 degrees. After calling and leaving a message (with no call in return), we physically loaded the fridge up in our truck and brought it back to the store wanting to just get rid of the thing and maybe get some of our money back. The owner was not there when my husband dropped it off. My husband specifically told the people there we did not want the fridge back. I called today (one day later) and the owner claims the fridge and freezer are working perfectly and he cant find anything wrong. He was so rude on the phone and hung up on me! He accused us of just "not liking" the fridge and said I was being rude to him when I was trying to explain the situation. He claims to have no memory of our conversations in March and when I told him that I loved the fridge but just didnt want to worry about it dying with a baby on the way, he hung up on me! I had even said to him that for the money, we were very pleased with the fridge and were sad to see it not working (this was after he claimed we just didnt like the fridge). Long story short, we have learned a lesson and will never, ever shop there again and we will inform everyone we can of their terrible customer service.
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ID
#207418 Review #207418 is a subjective opinion of poster.
Location
Albany, New York
Loss
$600

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