Appliances Connection

DI have received no support for the product since it has arrived. There was initial confusion about whether the product I ordered had been delivered.

After many calls and emails to no avail, eventually a customer service person called to assure me it was the correct product. Unfortunately there was no installation kit included and I was referred to a warranty which did not cover installation but only the compressor. The ice maker has not worked since it was installed and I get the same response from them, call Frigidaire not our problem.

I should never have purchased from an online store and this one in particular had awful reviews, but I decided to go ahead despite them.

I learned an expensive and frustrating lesson. Trust the reviews!

Long story short: ordered fridge for tenants (the fridge in the house died) on Monday. Paid for express ship, set up & removal.

Received notification fridge to be delivered Friday. Received call from shipping company on Thursday stating they were going to deliver the fridge in an hour. Tenants at work so unable to accept. Told the man on the phone it was scheduled for Friday.

He hung up and no fridge was delivered on Friday. Tenant took the day off and now have no fridge. They call shipper on Friday afternoon & are informed that the truck supposedly broke down. No one called from shipper to reschedule so on Monday they call shipper again and are informed that they sent the fridge back to the NJ warehouse.

So now I call Appliances Connection directly and tell them what happened. I am told that AC emailed the shipping company and have yet to hear back. I will need to wait until tomorrow. I explained that this is unacceptable & that we paid extra for the express shipping and they just basically blew off the delivery when we were unable to accept it a day early (unplanned/unscheduled, no call day before or anything).

The delivery clearly was at their convenience. AC rep said they could refund us the $70 express ship fee but nothing further could be offered. The whole point is we ordered and paid for a service so that our tenants would not have to live more than a week without a fridge. Still no fridge & no idea when it will actually be there.

Someone is going to have to take yet another day off from work to receive it. They need to do better than this. It is really hard to live without a fridge in the summer.

The absolute lack of follow up on the delivery is abominable given that their customer service is open 7 days a week. They had several phone numbers to call- tenants & ours- crickets!

Purchased a Whirlpool microwave which was delivered damaged. The box was left in my living room with the damaged side concealed (shame on me for not checking the whole box).

A few weeks later upon installation, noticed there was a huge dent in the item. AP is charging me $99 to return the product, claiming I accepted delivery. I've purchased many items from AP (stove, laundry center) & always had great service but this is unacceptable. It may not seem like a lot of money but because they are not giving me a full refund, I will no longer purchase anything from them.

So for $99, AP has lost a customer. Hope it was worth.