Appliances Connection
Reviews and Complaints
Great Prices!! But nothing ever shows up!
Run, don't walk to Lowe's or Home Depot for your appliances!
- Getting the run around
Preferred solution: Let the company propose a solution
"STAY FAR AWAY FROM APPLIANCES CONNECTION AND LG APPLIANCES”
total loss is not $2. but $$2,378.90
So far the refrigerator arrived damaged and had to be repaired SEVERAL TIMES. The drawers and handles were replace and the defrosting system replaced AND STILL THE HANDLES KEEP FALLING OFF THE REFRIGERATOR. They are coming again this friday to repair AGAIN
12/7/18. To boot the microwave just died out and is not heating anything.
These are all LG products. DO NOT BUY LG PRODUCTS. Between my builder and his workers and myself we have at least 5 or more service calls. Unfortunately, this may end up in court.
I'm looking into the "Lemon Law" and will press charges. I had asked them to at least increase my warranty and they won't even do that. IF I CAN GIVE THEM MINUS STARS, I WOULD. Both Appliances Connection and LG.
I have two BBB complaints one for the refrigerator and one for the microwave. You can read about them yourselves. #1318**** for the refrigerator and #1318**** for the microwave. Now they are saying they will not refund for the trim kit for the microwave even though it's mandatory to buy when putting the microwave in a wall.
PLEASE STAY FAR AWAY FROM THESE PEOPLE - APPLIANCES CONNECTION (Victor Ext. 2034) AND LG.
- Delevery - customer service - dealing with complaint
- No resolution
Preferred solution: Full refund
Horrible Experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | South Lake Tahoe, CaliforniaTerrible customer service and support
Rediculously Slow Shipping
- Slow delivery
Preferred solution: Deliver product or service ordered
Disgusting experience ever!!! Don’t trust them!!
They’re liers,charge customer’s money for their own fault
They are liers who are deceiving customers. I bought a refrigerator and the door was broken when it was delivered.
The customer service agreed that I would place a new order to replace the damaged one, and then they would pick up the initial refrigerator when they deliver the new one without any charge. So, I bought a new refrigerator and gave them the new order number . But in the end they Charged me more than $600 pick-up fee and said that I can not exchange to a different model of refrigerator.
If the original refrigerator didn't have a damaged door, why would l have to exchange it?They never told me that I couldn't exchange with the different model in the email from the beginning to the end. I'm really angry, they're very untrustworthy.Do not take a risk to save a small discount with a big loss at the end!
Scammers!
Appliances Connection will not exchange your item for free, if the item was damaged during transit!!! They charge you $0.75 PER POUND for an exchange and $1.50 PER POUND to return the item.
Trust me, I used to work for these crooks and a majority of calls throughout the day were customers complaining about receiving their items damaged. You will spend your hard earned money to buy items that you should receive damage free, but they will bribe you with either a percentage back or their 10 year parts & components warranty. For example, if you order a stove/refrigerator and the door comes damaged, they will send a tech out to fix the broken door, which means you'd have to wait for service. If the sides are dented they will tell you it's only cosmetic and no one will see the stove/refrigerator in between your cabinets.
Also, they will have items IN STOCK on their website, yet the item will be on back order for months. A majority of their staff's first language isn't English, so when you call customer service, chances are you'll barely understand them and that will be noticeable when you communicate with them via email, the sentence structure is HORRENDOUS. The floor Manager, Calvin is obnoxious and will pretend to care about your story, but will put you on mute and mock you with other people in the office. And they own the shipping company YF Logistics, they act as if it's two separate companies.
If you're located outside of New York/New Jersey, it takes 7-14 business days for them to ship the item AFTER they receive it, so if the item is on back order it could take months for delivery. You will even receive tracking information and the item will still be in the warehouse
This company is terrible
They delivered my refrigerator - it was scratched when received and the delivery people put several big gouges in my driveway when leaving. There is no one to speak to in regard to this problem and they wanted more and more documents from me.
To date I have given them several photos and an estimate for the damage they had done. The driveway was brand new and they said it was not their fault since they hired a company to deliver the product.
I am very dissatisfied with their customer service which seems to be non-existent. There is never a person to speak to and they only correspond by email.
- Price and availability
- Delevery - customer service - dealing with complaint
Preferred solution: Let the company propose a solution
Awful company DON'T BUY HERE
Preferred solution: Full refund
AVOID AT ALL COSTS!!!
Liars and thieves
- Refusal to refund
- Contradicting customer service
- Phone waiting time
Preferred solution: Deliver product or service ordered
Over 2 weeks late and still waiting with zero follow up
Three months and still haven’t received my purchase
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Well done.Thanks. Almost bought from them but decided to do some reviews first.
I started with to "financing" bank they use and my was that bad. No thanks. Then I read about AC's terrible customer service and this review pretty sums up what I have found from across the net. It's not worth the risk to save a few $"s.
Will be using the big box stores near me.
Thanks again. ( no, i'm not a fake)