Appliance Factory And Mattress Kingdom Reviews

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Defective washer

We have been delivered a brand new speed queen washing machine that sounds like a jet engine is inside and sounds horrible . This companys customer service is horrible . Now it is left up to us to get it fixed by the manufacturer. All we want is to have it exchanged for a properly working washing machine . I guess this is what you get these days for a thousand dollar washing machine . Stay away from this this company .

User's recommendation: Do not purchase anything from this company . Horrible.

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ID
#3035256 Review #3035256 is a subjective opinion of poster.
Location
Louisville, Kentucky

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Defective washer

I have been delivered a defective speed queen washing washing machine and This company will not take it back . Horrible customer service ! This washer was defective when it was delivered and now they will not exchange it . Horrible company !

User's recommendation: Stay away from this company !!

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ID
#3034847 Review #3034847 is a subjective opinion of poster.
Location
Louisville, Kentucky
Preferred solution
Deliver product or service ordered

Rebate for delivery of stove

Moved to a new address the week they sent my rebate card in the mail and it hasnt been forwarded to my new address
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ID
#2946251 Review #2946251 is a subjective opinion of poster.
Location
East Palestine, Ohio
New Reviewer

Irresponsible company

Not receiving the appliance in a timely manor

User's recommendation: Be diligent.

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ID
#2138934 Review #2138934 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Appliance Factory Outlet is dishonest

I purchased a GE refrigerator, induction cooktop, wall oven, and dishwasher from Appliance Factory & Mattress Kingdom on University Avenue in the summer of 2013. At the time I purchased a 10 year major components extended warranty for all four appliances. For reasons only the sales person knows I was written up on two separate invoices and I received two separate receipts; both receipts have a line item on them for the 10 year major components extended warranty. The receipt said nothing about only one component being under warranty and I was told all components were covered. Fast forward 4 1/2 years and the left two burners on the GE induction cooktop stopped working. I called BrandSource, the company Appliance Factory makes me use for repairs, to service the cooktop and told them I had a 10 year major component warranty for the cooktop. They sent a service technician out to repair the cooktop and said nothing about the warranty. When the service technician arrived he looked at the cooktop and said we didn't have a warranty and he charged us $65 and didn't even touch the cooktop. He also said even if we had a warranty that we wouldn't be covered because the main generator module that needs to be replaced isn't considered a major component. What? If the main generator module isn't a major component then what is? Fast forward a week and I went to the Appliance Factory & Mattress store that sold me the kitchen appliances and explained the situation. The store manager told me it looked like we should have a warranty, he didn't know why BrandSource wouldn't do the warranty work, and he was there to make sure I was taken care of properly. He gave me a phone number and told me to call their warranty department on Monday when they were open. On Monday I called the phone number and got a recording; six times. I then called Tuesday and got a recording twice so I finally left a message explaining the situation asking for them to call me back. Over a week later and they still haven't called me back. I then called the President's direct number listed on the Appliance Factory & Mattress Outlet web site and got a recording stating the mailbox was full. I called back the next day and again got a recording. This time the mail box wasn't full and I was able to leave a message. Three days later I received a call from BrandSource and the person said I was under warranty for the refrigerator but not the cooktop. He also said that BrandSource the company had no affiliation with Appliance Factory & Mattress Outlet and that I'd have to talk to Appliance Factory & Mattress Outlet to get the warranty resolved. So, in summary, I purchased four appliances and was told I had a warranty on all four appliances. When one of them went out I was told the appliance that was faulty was not under warranty and the repairman charged me $65 for that information and he didn't even touch the cooktop. I was then told by the store manager to call a number that nobody answers. I was then told by BrandSource that it's not their problem and I should go back and talk to the store manager. Appliance Factory & Mattress Outlet is not running an honest business. They say one thing but do another and then send you on a wild goose chase trying to get answers from phone numbers that nobody answers. Shame on you Appliance Factory & Mattress Outlet. My money for future kitchen appliances, laundry appliances, and mattresses will be spent elsewhere.
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ID
#1211362 Review #1211362 is a subjective opinion of poster.
Location
Centennial, Colorado
Cons
  • Lies lies and more lies
  • Lies
Reason of review
Not as described/ advertised
Loss
$1500
Preferred solution
Deliver product or service ordered

RUN!!!!!!!! BUYER BEWARE

My daughter and I have been dealing with Appliance factory and mattress king since Dec. 2015...All together we have a total of 5 used stackable washer and dryer which all have issues. No one ever returns our phone calls. They never bring any parts with them, They left dents in my kitchen floor. My daughter has spent a lot of money on different hoses and etc. They wont give us a refund and we were promised on this 5th one it would be new but was used and had lot of scratches and dents.had a lot of dents on it .Well this one the washer now does not work and the clothes do not dry at all. We had to spend a lot of extra money @ the laundry mat and this is a handicap since my husband has dementia... We went out today and bought a new one and hope that appliance factory will do the right thing and give us our money back.
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ID
#852442 Review #852442 is a subjective opinion of poster.
Location
Aurora, Colorado
Reason of review
Bad quality

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