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Appliance Electronics - How do you measure of a company...
Appliance Electronics - How do you measure of a company...
Appliance Electronics - How do you measure of a company...
he measure of a company is how they deal with problems, not how they act when all is going smoothly. If they handle problems well they can build a trust with their community. If you filter on Trustpilot ratings you can see that Appliance Electronics are great when things go smoothly (5 stars) or terrible when anything goes wrong (1 star) they have nothing in the middle. So if you are willing to assume it all goes smoothly, good luck. A week ago we had a fridge and freezer delivered at 8:30 pm, the delivery driver rolled his van back into our car, badly damaging the driver’s door. He was very apologetic and promised he would call it in first thing the following morning and all would be sorted. Seemed very genuine. At the time of the accident he had been stopped by his partner who was guiding him, just before he hit the car. I was relieved, but then when he tried to go forward he rolled back into the car. My partner jumped in through the passenger side, and climbed over to reverse the car out of the way, as each time he tried to go forward he rolled back, causing more damage. They delivered the goods, got back in the van and we expected to receive his details due to the legal requirement to do so, but he drove off. Well, as you can see from my star rating, the driver did not call it in the next day and one week later Appliance Electronics claim they have still not contacted him to clarify. I have no idea why this is taking so long. We have contacted the police but they have said as it is on our drive they can do nothing, which surprised me. This now probably means a claim on our own insurance and resulting costs to us. There is still time for Alex at Appliance Electronics Support to do the right thing rather than delay progress until we lose heart, which he is currently doing. Speaking to the driver and partner ‘should’ clear it up, and if they do, I will come back to update this review and change the rating, because how a company deals with problems is truly how you know them. Update: The have now said the accident never happened and we are making it up
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ID
#1213261 Review #1213261 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund

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