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Horrible service and sold appliances that did not work.

We bought a Kenmore Stainless Steel Smooth Top range and a Kenmore Stainless Steel Side by Side refrigerator on January 29,2010 for $1071 including tax with cash and the tax with credit card from Appliance Doctors in St. Paul, MN. Salesperson: Joel. These appliances are backed by a 12 month warranty. We traded in working Kenmore fridge and a Frigidaire Range for $95 total. The refrigerator we bought needed a new compressor and would be delivered the next Thursday, Feb 4th. I stayed home from work waiting between 9-11am for delivery, finally called at about 11am - they weren't going to come until the next Wednesday, Feb 10th. They didn't even call to tell us the day before or day of that the compressor was not in! The next Wed Feb 10th came - I stayed home from work again waiting for the 9-11am delivery. Found out at 9am that they wouldn't be there until between 4-6pm. Finally called at 6pm, they were still working on the compressor in their facility and wouldn't be delivering that day. They didn't bother to call. They finally delivered it the next day February 11...however they did not bring a missing part on the refrigerator handle or the kickplate of the fridge. Not only that, the water/ice machine and lights did not work in the refridgerator AND the oven did not work at all. They said they would come the next Tuesday February 16th between 1-3pm to fix it all. February 16th, I stayed home from work again and by 5:30pm no one had showed up. They would not answer our calls and when i called from a different number, they answered then hung up on me when I said who i was. My husband and I went to the location, but nothing was accomplished. They finally came to fix all the things that were broken on February 19th - had their word that everything would get fixed. I stayed home from work and they actually showed up - but didn't fix a thing. They said they didn't have the parts. They did give us $300 refund for all the trouble at that point. After many weeks of calls to find out if the parts were in, my husband tried to call the corporate headquarters. He was given to Eric the service worker, who proceeded to yell at him and then hung up on him. After not having a working oven for over 2 months, the parts were finally in. They came on March 29, 2010 - 10 minutes after their 2 hour window was up. They opened the box with the oven part and saw it was the wrong color. At this point they said they were not going to fix anything and would give us a refund. I asked if they could at least fix the refrigerator and they said no, they will give us a refund and then left. I then called Joel stating that I feel as if they are screwing us over. He then yelled at me saying that was not true. He told me our options were to wait the couple weeks for the correct part to come in, or give the appliances back for a refund. I told him that neither of these options helped us at all - they both leave us without working appliances and asked for compensation for the appliances of ours that they sold. He said he would not do this. We finally decided to get a refund. They were supposed to bring the check Monday April 26. That morning they called and said would bring it Tuesday April 27th at 8am. We called them Tuesday at 8:30am and they said we would have the check by Friday, April 30th. Friday we were scheduled for 1-3pm. My husband called multiple times each time they said they were on their way. I called at 6:30pm and was told yes were we on the list for that day, but the service guys had just come back and gone home. No call, nothing to alert us that they would not be coming. This company has been impossible to deal with and do not treat their customers well. They did not fulfill their commitment in selling working appliances, fixing the broken appliances, attending to customers' needs, and provided false advertising in promising working appliances and a full year service warranty. I have seen other reviews on Google for this company and wished I would have read them before going there. This has to stop and something needs to be done about this place. It is unbelievable how they treat people and there is nothing we can do about it. I contacted the Better Business Bureau but nothing was accomplished. They responded to the BBB saying they would give us a refund – but they never show up to give us our money. I cannot believe they are in business. We are still waiting for our $771. If you could help in revealing how horrible this place is so others don't make the same mistake as us!
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#180423 Review #180423 is a subjective opinion of poster.
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Minneapolis, Minnesota

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