Appliance Direct
Appliance Direct Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Appliance Direct has 1.2 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Availability of appliances.
Cons: Poor customer service, Fritz is very dishonest manager, Very poor customer servic.Recent recommendations regarding this business are as follows: "Do not buy appliances from appliance direct till they get installers that speak good english", "Find out everything you can about the warranty before you buy".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Appliance Direct has 1.2 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Availability of appliances.
Cons: Poor customer service, Fritz is very dishonest manager, Very poor customer servic.Recent recommendations regarding this business are as follows: "Do not buy appliances from appliance direct till they get installers that speak good english", "Find out everything you can about the warranty before you buy".
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Merritt Island, Florida
Installers could not speak good English difficult install.
From the phone call to set up the appointment to the installation the people could not speak good english And install when down hill from their. They would need me to do something like turn off the water could not say that in clear English. They wanted me to turn off the power abd could not say it good English what they needed.me to do.
User's recommendation: Do not buy appliances from appliance direct till they get installers that speak good english
Tampa, Florida
Didn't pay for my training
Not a good Co.. They did not pay for my training days as stated in the hiring process. A lot of attempts to get a hold of some managers or supervisor and no one answered
Palm Bay, Florida
Need to get help with my washer warranty.
Trying to get my washer fixed. Bought it in Aug.
It has a 1year warranty that no one can find. Keep asking for my contract number. I have all the paperwork and there is no contract number.
Two weeks I have been waiting for someone to help. Yesterday the warranty people hung up on me twice.
User's recommendation: Find out everything you can about the warranty before you buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fruitland Park, Florida
Poo service
My wife and I purchased a new front loader washer and dryer with pedestals paid in full from Luis than he died from covid 19. Now the new manager FRITZ IN FRUITLAND PARK. He WILLNOT deliver the pedestals after we got the washer and dryer I broke my BACK that's why we purchased all this it's been almost a year KEVIN OCONNOR.
- Fritz is very dishonest manager
Preferred solution: Install the pedestals.
Melbourne, Florida
Cancel order for clothes dryer. Very rude.
The sales person hung up on me twice, argued with me, yelling match answered the phone again acting like he had a speech impediment!!
And YES, I was sarcastic after he was rude. I feel like it is poor business to place a customer on hold for 10 or 15 minute without acknowledging the fact that someone was trying to call the company.
To top the matter of his rudeness, he answered the phone acting like he had a speech impediment!!!!
- Poor customer service
- Very poor customer servic
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Need my replacement fridge
New refrigerator not working promised new one, no response.
Waiting over 4 months for replacement
Called several times to see when delivery will happen no response.
Help help help help help.
- Availability of appliances
- Poor customer service
Preferred solution: Deliver product or service ordered
Clermont, Florida
Warranty
I haven't used this company for a couple of years. I bought a washer and dryer from them for a fair price.
The problem was, I had issues with the dryer several times and had to use the extended warranty. They use a outside warranty company, but I can't remember the name of them now. The warranty company gave me the run around for a long time and I had to contact the BBB to resolve the situation. The company fixed the problem but it was a stressful time in my life.
I contacted appliance direct in writting to speak with them about useing this company with no response.
Go somewhere else like Lowes or Home Depot to buy these items. They warranty their own items and have good prices.
Preferred solution: Let the company propose a solution
Herndon, Virginia
Bought front load washer 1yr 4 mths ago had nothing but problems
I purchased a frigidare (gallery series) front load washer and dryer stackable a year and 4 monthes ago.
I had a year warranty and I had to have a repair man out twice during that warranty period for proplems.
This will be the third problem and the company I called out told me that it will be anywhere from $350 to $450 to repair .
They said it's the board inside and it happens all the time with this washer. I was even told that faulty parts are put in at times.
As a consumer I am very upset that I have to pay this amount to repair a washer that I purchased.
I will not purchase another frigidare product and I will let people know my experience and warn them to do the same.
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