Appliance Direct
Appliance Direct Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating based on 2 reviews indicates consumers are mostly dissatisfied; availability and good price noted but customer service and warranty handling are frequent problems.
Positive Feedback
Customers cite availability of appliances and competitive price as reasons to consider Appliance Direct reviews when shopping for appliances.
Negative Feedback / Risk Areas
- Poor customer service and slow responses, with repeated Appliance Direct customer complaints about rude staff and missed callbacks.
- Warranty, exchanges, refunds and delivery issues cause repeated delays and unresolved replacements.
- Installers with limited English added communication problems during setup.
Key Takeaways for Future Customers
- Confirm warranty terms and contract numbers before buying and document all communications.
- Expect potential delays on repairs, replacements, refunds, and check installer language ability when scheduling service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating based on 2 reviews indicates consumers are mostly dissatisfied; availability and good price noted but customer service and warranty handling are frequent problems.
Positive Feedback
Customers cite availability of appliances and competitive price as reasons to consider Appliance Direct reviews when shopping for appliances.
Negative Feedback / Risk Areas
- Poor customer service and slow responses, with repeated Appliance Direct customer complaints about rude staff and missed callbacks.
- Warranty, exchanges, refunds and delivery issues cause repeated delays and unresolved replacements.
- Installers with limited English added communication problems during setup.
Key Takeaways for Future Customers
- Confirm warranty terms and contract numbers before buying and document all communications.
- Expect potential delays on repairs, replacements, refunds, and check installer language ability when scheduling service.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bangkok, Bangkok
Defective freezer
- - Freezer did not drop below 36 degrees after 48 hours.
- - Store promised to email the service manager and update me.
Satisfied with the results
Freezer never went below 36 degrees even after 48 hours from installation. I called the local store on the first day after the install and was told the service manager would call me.
He did not call, so I called the store, and to the store employee, I expressed that I was unhappy and wanted a replacement. I was told by the store employee that he would email the service manager and would let me know of his handling.
- Good price
- Slow in responding
Preferred solution: Replacement freezer
User's recommendation: Be cautious
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Installers could not speak good English difficult install.
- - Scheduling to installation communication was unclear due to language barriers.
- - They asked me to turn off water and power but couldn't explain.
Company fixed the issue and I have been provided with apology. Call the manager explained what happen and he said that they are going to try to get the installers to speak English when they are at someone's house
From the phone call to set up the appointment to the installation the people could not speak good english And install when down hill from their. They would need me to do something like turn off the water could not say that in clear English. They wanted me to turn off the power abd could not say it good English what they needed.me to do.
User's recommendation: Do not buy appliances from appliance direct till they get installers that speak good english
Tampa, Florida
Didn't pay for my training
Not a good Co.. They did not pay for my training days as stated in the hiring process. A lot of attempts to get a hold of some managers or supervisor and no one answered
Palm Bay, Florida
Need to get help with my washer warranty.
- - Washer bought in Aug; trying to fix it under a 1-year warranty.
- - Warranty paperwork shows no contract number; waited two weeks, reps hung up.
Trying to get my washer fixed. Bought it in Aug.
It has a 1year warranty that no one can find. Keep asking for my contract number. I have all the paperwork and there is no contract number.
Two weeks I have been waiting for someone to help. Yesterday the warranty people hung up on me twice.
User's recommendation: Find out everything you can about the warranty before you buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fruitland Park, Florida
Poo service
- - Bought a front-load washer/dryer with pedestals; Luis paid in full but died.
- - New manager Fritz in Fruitland Park won't deliver the pedestals.
My wife and I purchased a new front loader washer and dryer with pedestals paid in full from Luis than he died from covid 19. Now the new manager FRITZ IN FRUITLAND PARK. He WILLNOT deliver the pedestals after we got the washer and dryer I broke my BACK that's why we purchased all this it's been almost a year KEVIN OCONNOR.
- Fritz is very dishonest manager
Preferred solution: Install the pedestals.
Melbourne, Florida
Cancel order for clothes dryer. Very rude.
- - The salesperson hung up twice and argued.
- - He spoke rudely and acted like he had a speech impediment while keeping me on hold 10 to 15 minutes.
The sales person hung up on me twice, argued with me, yelling match answered the phone again acting like he had a speech impediment!!
And YES, I was sarcastic after he was rude. I feel like it is poor business to place a customer on hold for 10 or 15 minute without acknowledging the fact that someone was trying to call the company.
To top the matter of his rudeness, he answered the phone acting like he had a speech impediment!!!!
- Very poor customer servic
- Poor customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Need my replacement fridge
- - New refrigerator not working; replacement promised, no response.
- - Waiting over 4 months for replacement and delivery; calls unanswered.
New refrigerator not working promised new one, no response.
Waiting over 4 months for replacement
Called several times to see when delivery will happen no response.
Help help help help help.
- Availability of appliances
- Poor customer service
Preferred solution: Deliver product or service ordered
Clermont, Florida
Warranty
- - Washer and dryer bought at a fair price; the dryer had issues.
- - Outside warranty delays; BBB helped; it was fixed; Appliance Direct had no response.
I haven't used this company for a couple of years. I bought a washer and dryer from them for a fair price.
The problem was, I had issues with the dryer several times and had to use the extended warranty. They use a outside warranty company, but I can't remember the name of them now. The warranty company gave me the run around for a long time and I had to contact the BBB to resolve the situation. The company fixed the problem but it was a stressful time in my life.
I contacted appliance direct in writting to speak with them about useing this company with no response.
Go somewhere else like Lowes or Home Depot to buy these items. They warranty their own items and have good prices.
Preferred solution: Let the company propose a solution
Bought front load washer 1yr 4 mths ago had nothing but problems
- - frigidare gallery stackable washer/dryer bought 1 year 4 months ago.
- - Warranty covered repairs; now a third board fault with $350–$450 estimate.
I purchased a frigidare (gallery series) front load washer and dryer stackable a year and 4 monthes ago.
I had a year warranty and I had to have a repair man out twice during that warranty period for proplems.
This will be the third problem and the company I called out told me that it will be anywhere from $350 to $450 to repair .
They said it's the board inside and it happens all the time with this washer. I was even told that faulty parts are put in at times.
As a consumer I am very upset that I have to pay this amount to repair a washer that I purchased.
I will not purchase another frigidare product and I will let people know my experience and warn them to do the same.
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