Warranty

I haven't used this company for a couple of years. I bought a washer and dryer from them for a fair price. The problem was, I had issues with the dryer several times and had to use the extended warranty. They use a outside warranty company, but I can't remember the name of them now. The warranty company gave me the run around for a long time and I had to contact the BBB to resolve the situation. The company fixed the problem but it was a stressful time in my life. I contacted appliance direct in writting to speak with them about useing this company with no response. Go somewhere else like Lowes or Home Depot to buy these items. They warranty their own items and have good prices.
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ID
#612705 Review #612705 is a subjective opinion of poster.
Location
Clermont, Florida
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
New Reviewer

Bought front load washer 1yr 4 mths ago had nothing but problems

I purchased a frigidare (gallery series) front load washer and dryer stackable a year and 4 monthes ago. I had a year warranty and I had to have a repair man out twice during that warranty period for proplems. This will be the third problem and the company I called out told me that it will be anywhere from $350 to $450 to repair . They said it's the board inside and it happens all the time with this washer. I was even told that faulty parts are put in at times. As a consumer I am very upset that I have to pay this amount to repair a washer that I purchased. I will not purchase another frigidare product and I will let people know my experience and warn them to do the same.
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ID
#111832 Review #111832 is a subjective opinion of poster.
Location
Herndon, Virginia

About

Appliance Direct Delivery Policy
To read more: https://www.appliancedirect.com/About-Us
Appliance Direct Terms of Service
The User's agreement with Website includes these Terms and Conditions of Use (the "Agreement"). The Customer acknowledge that The Client have read and understood this Agreement, accept this Agreement, and agree to be bound by it. If The User of Website don't agree with (or cannot comply with) the Agreement, then The Client may not use Company's website, products or services. Please read the Agreement carefully. Occasionally The Company may, in Company's discretion, make changes to the Agreement. When The Company make material changes to the Agreement, Appliance Direct will provide The User of Website with prominent notice as appropriate under the circumstances. In some cases, Website will notify The Client in advance, and The Client's continued use of the Service after the changes have been made will constitute The Customer's acceptance of the changes. Please therefore make sure The Customer read any such notice carefully. If The Customer do not wish to continue using www.appliancedirect.com under the new version of the Agreement, The User of Website may terminate the Agreement.
To read more: https://www.appliancedirect.com/Terms-and-Services
Appliance Direct Privacy Policy
What personally identifiable information is collected from The Client of Appliance Direct through the website, how it is used and with whom it may be shared. What choices are available to The Client regarding the use of The Client's data. The security procedures in place to protect the misuse of The User's information. How The Client of Appliance Direct can correct any inaccuracies in the information. Appliance Direct are the sole owners of the information collected on this site. Website only have access to/collect information that The User voluntarily give Appliance Direct via email or other direct contact from The User of Website www.appliancedirect.com will not sell or rent this information to anyone. Appliance Direct will use The Customer's information to respond to The Client of Appliance Direct regarding the reason The User of Website contacted www.appliancedirect.com Appliance Direct will not share The Customer's information with any third party outside of Appliance Direct's' organization, other than as necessary to fulfill The User's request, e.g. Unless The User of Website ask www.appliancedirect.com not to, Appliance Direct may contact The Client of Appliance Direct via email in the future to tell The User of company services about specials, new products or services, or changes to this privacy policy.
To read more: https://www.appliancedirect.com/Privacy-Policy
Summary

Appliance Direct is one of the largest online kitchen appliance retailers in the US, with the headquarters in Melbourne, FL. The company has been in the business since 1995, providing a wide range of such appliances as refrigerators, freezers, dryers, dishwashers, cooking products as well as a wide selection of parts and accessories therefor. Among the famous brands of the company are Samsung, JVC, LG, Aiwa, Philips, Hotpoint, Candy, Toshiba, Zanussi, etc. All items ordered will usually be dispatched for delivery within 2 working days. Appliance Direct provides free local delivery and installation of all refrigeration items. In addition, the company provides 10 day money back guarantee on all goods.

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