Need to get help with my washer warranty.

Trying to get my washer fixed. Bought it in Aug. It has a 1year warranty that no one can find. Keep asking for my contract number. I have all the paperwork and there is no contract number. Two weeks I have been waiting for someone to help. Yesterday the warranty people hung up on me twice.

User's recommendation: Find out everything you can about the warranty before you buy.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4274442 Review #4274442 is a subjective opinion of poster.
Location
Palm Bay, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Poo service

Appliance Direct - Poo service
My wife and I purchased a new front loader washer and dryer with pedestals paid in full from Luis than he died from covid 19. Now the new manager FRITZ IN FRUITLAND PARK. He WILLNOT deliver the pedestals after we got the washer and dryer I broke my BACK that's why we purchased all this it's been almost a year KEVIN OCONNOR.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3972590 Review #3972590 is a subjective opinion of poster.
Location
Fruitland Park, Florida
Cons
  • Fritz is very dishonest manager
Loss
$500
Preferred solution
Install the pedestals.
New Reviewer

Cancel order for clothes dryer. Very rude.

1.0
The sales person hung up on me twice, argued with me, yelling match answered the phone again acting like he had a speech impediment!! And YES, I was sarcastic after he was rude. I feel like it is poor business to place a customer on hold for 10 or 15 minute without acknowledging the fact that someone was trying to call the company. To top the matter of his rudeness, he answered the phone acting like he had a speech impediment!!!!
View full review
Comment
Helpful 1 Not helpful 0
Report
ID
#2779751 Review #2779751 is a subjective opinion of poster.
Location
Melbourne, Florida
Cons
  • Poor customer service
  • Very poor customer servic
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Need my replacement fridge

1.6
New refrigerator not working promised new one, no response. Waiting over 4 months for replacement Called several times to see when delivery will happen no response. Help help help help help.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2704542 Review #2704542 is a subjective opinion of poster.
Location
Orlando, Florida
Pros
  • Availability of appliances
Cons
  • Poor customer service
Preferred solution
Deliver product or service ordered

Warranty

I haven't used this company for a couple of years. I bought a washer and dryer from them for a fair price. The problem was, I had issues with the dryer several times and had to use the extended warranty. They use a outside warranty company, but I can't remember the name of them now. The warranty company gave me the run around for a long time and I had to contact the BBB to resolve the situation. The company fixed the problem but it was a stressful time in my life. I contacted appliance direct in writting to speak with them about useing this company with no response. Go somewhere else like Lowes or Home Depot to buy these items. They warranty their own items and have good prices.
View full review
Comment
Helpful 1 Not helpful 0
Report
ID
#612705 Review #612705 is a subjective opinion of poster.
Location
Clermont, Florida
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
New Reviewer

Bought front load washer 1yr 4 mths ago had nothing but problems

I purchased a frigidare (gallery series) front load washer and dryer stackable a year and 4 monthes ago. I had a year warranty and I had to have a repair man out twice during that warranty period for proplems. This will be the third problem and the company I called out told me that it will be anywhere from $350 to $450 to repair . They said it's the board inside and it happens all the time with this washer. I was even told that faulty parts are put in at times. As a consumer I am very upset that I have to pay this amount to repair a washer that I purchased. I will not purchase another frigidare product and I will let people know my experience and warn them to do the same.
View full review
Comment
Helpful 0 Not helpful 1
Report
ID
#111832 Review #111832 is a subjective opinion of poster.
Location
Herndon, Virginia

Companies Similar to Appliance Direct

Lowes reviews and complaints

Lowes

2.2
7628 Reviews

“(***Going to be long**) This needs to blow up!!! I am sooooo infuriated and fed up with Lowes.. I...“
Roper Home Appliances reviews and complaints

Roper Home Appliances

2.0
15 Reviews

“My washer stop working, I don't know what is the problem please I need someone to check my washer as...“
Maytag reviews and complaints

Maytag

1.5
1373 Reviews

“Technician wasnt able to install the my maytag gas dryer because of the difference in the outlet gas...“
London Home Basics reviews and complaints

London Home Basics

1.0
4 Reviews

“The least you could do is give better illustrations with arrows. “
See more Appliances and Electronics Businesses ›

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article