BEWARE IT IS NOT SOUTHWEST AND THE CUSTOMER SERVICE IS TERRIBLE
I booked a vacation package online including flight and hotel and didnt notice until two days before the trip that we were not booked on a flight. I looked online and I was charged as if I had booked flight and hotel but the Apple agent told us we had not.
Luckily there was another flight available and we were still able to go on our trip. We ended up being charged $700 more and then charged an additional $250 for luggage fees both flights and were told by an airline agent that those luggage fees are normally included in the vacation packages and that they have been having a ton of problems with Apple lately.
I will not be using Apple again, we were very disappointed in the entire experience. This is unfortunate because we have used Apple for at least 20 trips.
- Price i though i was being charged
- Trip i thought i booked
- Price i thought i was being charged
- No flight booked with my vacation pkg when i was charged for one
- Waiting longer for a private transfer
- Being charged extra for luggage at the airport
Amstar travel problems
- Messed up
Vacation Package Booking
Pros: Trip i thought i booked, Price i thought i was being charged, Price i though i was being charged, Non-stop flight
Cons: Waiting longer for a private transfer, Service, No flight booked with my vacation pkg when i was charged for one, Messed up, Being charged extra for luggage at the airport
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Apple Leisure Group is a privately held company which specializes in travel solutions. It was founded by John Mullen and his brother-in-law, Al Atkinson in 1969. The headquarters is based in Newtown Square, Pennsylvania, United States. Apple Leisure Group operates as a subsidiary of KKR, KSL. It serves the United States, Canada, Mexico, Latin America, and Europe. The company offers the following services: resort management, destination management, tour operations, brand management, and online travel agency. Apple Leisure Group owns the following brands: Zoetry Wellness and Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, and Sunscape Resorts & Spas. The company offers exclusive unlimited vacation club travel loyal program.
Apple Leisure Group is ranked 55 out of 398 in Travel category
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