Scam outfit or as they say misunderstood

Apple Honda - Scam outfit or as they say misunderstood
bought a 2021 Honda CRV FROM HONDA OF YORK PA - APPLE- dealer representative ERIC M SHEFFER PUT A $3009.00 CHARGE on bill that I had to have removed by manger. 30 min later after he was told 5 times no than lied to me on cost just bought car today 3-19-21 Hoping to here from Honda about this soon . will e mail JEFF CONRAD about this manager was great so was sales girl but do not deal with this scammer ERIC M SHEFFER. will not buy from again first and last Honda but I do like the car. Hope to here from soon . Hope no one else gets a bad deal. JIMMY SNYDER 725 OATMAN ST YORK PA 17404 CALL 717-845-**** leave message OR 717-577-**** price was to be 26.271 from Brittney Stauffer but went up 500 dollars to 26.771 next day left that go have email

User's recommendation: Make them stick to deal and Eric M Sheffer stay away from will lie to you.

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ID
#2466202 Review #2466202 is a subjective opinion of poster.
Location
York, Pennsylvania

Customer SERVICE? I think not.

We were interested in a used hybrid vehicle from Apple Honda. We were shown a filthy, dirty vehicle with missing trim. We were assured the vehicle would be delivered to us in two days time “like new.” We were assured that the car had blue tooth technology and that it was clean pass certified. After paying cash for the vehicle, I came to find out that the car still had a large ink stain on the back seat, a chocolate stain on the back seat headliner, the trim was STILL missing, the car was NOT clean pass certified and the blue tooth was missing. I was told to bring the car in, by the General Sales Manager, for the car to be cleaned, trim to be replaced and the blue tooth to be installed. When I brought the car in, the service department was not even aware of me and didn’t have me on the appointment schedule. They did fit me in, and gave me a FILTHY loaner (sticky seats, crumbs all over the place, cigarettes and garbage in the consoles and glove compartment) that they said I might have for a day at the most. We have been REPEATEDLY lied to about the status of the repair. In trying to backpedal, they lie more. Finally, after having the loaner for over a week (longer than I drove the car I bought before I brought it in for service), we started to complain. We were met with rudeness, more lies and my husband was even cursed at by the Service Manager and told that if he kept acting like an *** that “we’d get less than nothing from them.” I immediately went to the dealer in person to complain. The sales manager told me that I was “lucky to even have a car to drive from them” and when I complained about the amount of gas this loaner uses compared to the hybrid that I bought for economic reasons, he thought throwing money at me was the answer. When I said that would “help” he was AGHAST that money did not solve the problem. Needless to say, I was AGAIN promised my car for today. I’m still waiting. I don’t expect it, or a check, or anything else from these rude men. Do not deal with any of them, especially their incompetent, lying, service department. If I could tell them to keep the car and get my money back at this point, I would.
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ID
#434717 Review #434717 is a subjective opinion of poster.
Location
Riverhead, New York

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