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Wedding Cake No Show!

My son and his fiancee ordered and paid for a beautiful wedding cake from, APPLE CELLAR BAKERY in Ashland, Oregon. Their wedding was May 31, 2008. Their cake was to arrive at their reception at 6:30p.m. After a beautiful wedding outside (in the rain) at Lithia Park, all the guests moved indoors to the Lithia Park Community Center. At 7:00 p.m. my son informed me their was problem. The wedding cake did not show up! No one answered the phone at the bakery as it was closed and the manager was not answering her cell phone. We scrambled and found a full sheet cake available at an upscale market. They decorated the cake with flowers and we got it to the reception. The following day, my son and his bride went to the APPLE CELLAR BAKERY for some answers. There in the cooler was their beautiful wedding cake decorated with $75.00 worth of flowers that had been delivered the day before. The bakery JUST FORGOT TO DELIVER the cake! That is unacceptable! The APPLE CELLAR advertises wedding cakes as one of their main businesses. Their prices are not cheap. They should have this thing down to a tee. What did my son and his bride get from the bakery? They got an apology, their money back for the cake, the money they spent for the cake flowers AND A *** $50.00 GIFT CERTIFICATE TO THE APPLE CELLAR BAKERY! My son and his new wife live in San Diego, Calif. I doubt they are going to travel back to Ashland so that they can use thie $50.00 credit! Thank you APPLE CELLAR BAKERY (one of the supposed "BEST BAKERIES" of Ashland, Oregon) for single handedly helping to ruin an otherwise beautiful day.
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2 comments
#24699

It sounds to me like the bakery did everything in its power to make up for what they did. Yes, it was terrible that they failed to deliver the cake, but at least they did what they could to make up for it.

#16296

What more do you want. The bakery made a mistake and corrected it right away by giving full refunds for both cakes and even threw in a gift cert.

It seems like they tried to make things right. At least they didnt give you the run around and make you wait for your refunds.

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ID
#123590 Review #123590 is a subjective opinion of poster.
Location
Los Angeles, California

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Ashland Bakery & Cafe. Pasta Piatti. Allyson's of Ashland. Amuse Restaurant. Apple Cellar Bakery. Ashland Creek Grill. Azteca Restaurant. Beasy's on the Creek ...

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