APMEX
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
APMEX Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
APMEX has 3.1 star rating based on 68 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Variety of choices, Customer service, Gold quality.
Cons: Pricing scam, Buyback, Cancellation of order because bitcoin price dropped.Recent recommendations regarding this business are as follows: "Avoid dealing with APMEX", "USE METALS WITH MIKE OF NORTH DAKOTA! metalswithmike.com i.e. Tresure Island Coins & Precious Metals", "*** NO, RUN !", "Avoid this company like covid!", "Avoid Like the Plague".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
APMEX has 3.1 star rating based on 68 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Variety of choices, Customer service, Gold quality.
Cons: Pricing scam, Buyback, Cancellation of order because bitcoin price dropped.Recent recommendations regarding this business are as follows: "Avoid dealing with APMEX", "USE METALS WITH MIKE OF NORTH DAKOTA! metalswithmike.com i.e. Tresure Island Coins & Precious Metals", "*** NO, RUN !", "Avoid this company like covid!", "Avoid Like the Plague".
Most users ask APMEX for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top APMEX Reviews
"Great Customer Service by Dustin!!"
I purchased a Batman 5 oz Silver Colorized Coin which the wooden box doesnt open 90 degrees and more.
"Don't trust APMEX to do the right thing"
I recently ordered two rolls of old pennies from APMEX via Walmart. Four days later, an envelope was slipped through my mail slot (I was there at the time and...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Resolved: Don't trust APMEX to do the right thing
Company fixed the issue and I have been provided with full refund. Don't know if APMEX issued the refund or my credit union, but I got my money back.
Either someone had slit it open and removed the contents or they were never shipped to begin with. I then got emails saying my package had been delivered and my Visa account had been charged. I called Walmart and the rep said he could do nothing for me. He suggested that I contact the vendor, who did respond 24-hours late, but only to tell me to file a police report.
I did this the very next day. APMEX then stated in a later email that they had conducted and internal investigation, but nothing was awry. Because they weren't going to assume responsibility, they presumed I would have to eat the costs. I told them very firmly I would not be doing so.
Whenever I have dealt with online vendors in the past, should something be damaged or missing, they were happy to issue a refund or replace the product. APMEX doesn't seem to operate this way and has lost any future orders from me. This is a company where the customer comes last, not first. Avoid dealing with APMEX.
8/24/2023 - Since dealing with APMEX was futile, I filed a report with my credit card issuer, Navy Federal shortly after posting the report above, and was given a refund in two days.
I do not know if Navy Federal pressured APMEX to act or if they simply issued a refund because the charge was on my Visa card. I still maintain that Walmart and APMEX did not act in good faith, and I've had much better luck with eBay vendors when problems arise.
- Unwilling to provide refunds or a replacement
- Customer expected to shoulder loss of item sent through the mail
- Poor customer service
Preferred solution: Full refund
User's recommendation: Avoid dealing with APMEX
Gilbert, Arizona
Great Customer Service by Dustin!!
Lincoln, Nebraska
They SUCK!
- Countless
Preferred solution: Full refund
User's recommendation: USE METALS WITH MIKE OF NORTH DAKOTA!!!! metalswithmike.com i.e. Tresure Island Coins & Precious Metals
Buy coins
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Won’t refund on missing package that was supposed to be signed for but they decided it wasn’t necessary on a $9000 purchase and it comes up missing.
They refused to do anything not canceled account.
It states all over website shipped signed. Well we did not receive package. Called them had to file a police report. They come back with denied as it showed delivered at said address only we never signed for it received anything.
They said basically to bad so sad showed delivered and with covid they didnt need signature. Wth it can be stolen even with covid do why would you send something at that high of value without a signature for everyones protection? Well they didnt so were out 9000$. I have filed with my cc company but Im sure APMEX has disputed saying it was delivered to address therefore releasing all of their responsibilities.
If they had told me no signature I would of never ordered as is not safe to do so. But since it was stated more then once signature required and Ive had to sign on all previous orders I had no problem buying from them. On readings complaints against company on consumer sites I saw they have done this with more then one person. In fact a bulk of the complaints are the never received what they had bought.
Im requesting refund and shut them down. If nothing else change their website to reflect the changes they arbitrarily change and make sure all packages over 599$ MUST be signed for. The locked out account also bc we filed with cc company. Not that I would buy from them ever again but they act like I am wrong.
I didnt file with cc untill they dr hes me my refund. Please please do not allow them to continue with their deceitful practices and ripping people off!
Preferred solution: Full refund
User's recommendation: Avoid this company like covid!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Was Jipped By Apmex
In Oct 2020, I purchased a 10 ounce silver bar from the website. I made a mistake with the zip code because I recently moved.
The package languished within the USPS system due to the confusion, or the simply stole my silver. I alerted Apmex of the error and they said I had to go through USPS since it was shipped. The USPS said they had to return the package to Apmex due to the shipping error. Meanwhile all of this took place around the holidays when the USPS was swamped.
The package was never sent back to Apmex (as far as i know) and i certainly never got it. After starting an investigation in early Dec, Apmex sent me an email two weeks later saying they concluded the investigation and basically there was nothing they could do. Use the correct address next time was the message. So what is the point of insurance and tracking packages if they are going to respond that way.
The insult is they probably submitted an insurance claim and got made whole while I lost my money. It would be even worse if the USPS finally got through the holiday glut and sent the package back meaning they got their insurance money and their product back and Im the sucker.
I will never do business with this company again. Its about Principle and they have none.
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid Like the Plague
Estero, Florida
SLOWEST SHIPPING IN WORLD
User's recommendation: *** NO, RUN !!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
APMEX IS A NIGHTMARE! SUPERVISOR IS THE WORST! WILL NEVER BUY AGAIN!
Only one out of their mind would purchase anything from this company APMEX. Their Supervisor John Nguyen is extremely rude, his associates have zero customer service skills, hang up on you and make you wait longer and longer when they recognize your number.
I have reported them to the FTC. I also have not received the silver that I purchased from them. John, with the chip on his shoulder, will not let you speak, will keep demeaning you by speaking over your voice. Complaints have zero tolerance from this company, they won't hear them.
Bought a kilo of silver and it is nowhere in sight, no tracking, nothing. I told them I would prefer they request a call back on the package and they resend it via UPS OR refund me but this rude person said No. Is this the customer service we have in the USA? Is this acceptable to most people?
I recommend purchasing from the US Gold Bureau or any other mint than from this third class seller. ZERO Stars.
- Everything no package bad service rude no more
Preferred solution: A WRITTEN APOLOGY, MY PRODUCT TO BE DELIVERED EXPEDITED OR A FULL REFUND!
User's recommendation: DO NOT BUY FROM THIS COMPANY. THEY DON'T CARE ABOUT CUSTOMERS AND DON'T KNOW HOW TO DEAL WITH CUSTOMERS CONCERNED ABOUT THEIR MISSING PURCHASES.
I did get an unauthorized swithed order by their sales people, and the issue still have not resolved in close to five months. The switch happened to be on their favor. Excuses, delays and more delays.
Gettysburg, Pennsylvania
AMMEX ripoff
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor poor service whilst trying to sell
Preferred solution: Deliver product or service ordered
User's recommendation: The quote is terminal as they put down the phone.Not even a 5 minute window.Stay away
APEXM is hard to use unless you have someone to help you!
Preferred solution: MAKE APEX M A TWO PART TOOL! ONE PART TOOL, ONE PART CORDED CONTROL ON/OFF SWITCH!
User's recommendation: DON'T BUY UNTIL THEY CHANGE THE DESIGN OF TOOL!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
HAVE BEEN DEALING WITH APMEX FOR YRS AND HAVE NEVER HAD A PROBLEM
I UNFORTUNATELY DO NOT HAVE PICTURES OR A SPECIAL FILE MY ORDERS ARE LISTED UNDER MY NAME WITH THE COMPANY, IT IS EXTREMELY EASY TO VERIFY WHAT YOU HAVE PURCHASED JUST BY GOING ON APMEX SITE AND PULLING UP YOUR ACCOUNT, THIS GIVES PRICE TOTAL, WHAT WAS PURCHASED QTY.I HAVE HAD GREAT DEALINGS WITH APMEX AND AM STILL AN ACTIVE CUSTOMER BEEN COLLECTING SINCE I WAS A CHILD, THIS IS A TERRIFIC SITE AND THEY HAVE BEEN VERY HONEST AND RESPECTFUL WITH MYSELF AND MY ACCT.PLEASE GIVE THEM A TRY START SMALL UNTIL YOU FEEL THEY ARE TRUSTWORTHY, I BELIEVE THE COMPANY IS UP FRONT WITH DESCRIPTIONS AND QUALITY OF THE BULLION YOU HAVE PURCHASED. TAKE YOUR TIME AND REVIEW ALL ORDERS BEFORE YOU FINALIZE AND SHOULD THEIR BE A MISTAKE SOMEHOW THEY WILL WORK WITH YOU, THEY DONT MAKE A SALE TO YOU IF YOUR NOT A SATISFIED CUSTOMER THEY WANT YOUR REPEAT BUSINESS AND THEY HAVE MINE.
- Good quality
- I have no complaints
- I have no complaints and am still a regular client
Preferred solution: MY LOST ORDER WAS REPLACED WITH MY ORIGINAL ORDER SINCE IT WAS STOLEN FROM MY FRONT PORCH.
User's recommendation: PLEASE TAKE THE TIME TO REVIEW YOUR ORDERS, BEFORE FINALIZING, I ALWAYS CHECK MY COMPLETE ORDER OF PYMT METHOD, AND CORRECT AMOUT AND CORRECT ITEMS. DO THIS AND YOU WILL HAVE A GREAT EXPERIENCE, THEY ARE VERY HELPFUL AND UNDERSTANDING WHEN THERE IS A PROBLEM THEY TRY TO RESOLVE YOUR ISSUES PROMPTLY.
Worthless product
- Not clear value of purchase
Preferred solution: Full refund
User's recommendation: do not purchase this type of prduct
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Mississauga, Ontario
Don't order Constitutional Silver coins
User's recommendation: Don't order coins from them
Kennesaw, Georgia
I was lied to
User's recommendation: Find an honest broker.
Yep...stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very Insecure Shipping , Beware !
- Easy to purchase
- You may not receive your purchase
Preferred solution: Full refund
About
Apmex was created to serve as a source where investors could diversify their portfolios with gold, silver, platinum and palladium. It is a gold dealer that is highly active in buying and selling different metals including bars, wafers and coins. The company carries all U.S. Mint bullion products including gold, silver and platinum American Eagles. Apmex also sells all Royal Canadian Mint Products including the gold, silver and platinum Maple Leafs as well as Krugerrands of South Africa. The company is a member of The American Numismatic Association and ICTA, The Industry Council on Tangible Assets. APME is also an active member dealer of PCGS NGC Grading services.
APMEX is ranked 196 out of 3765 in E-commerce category
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Tnx ...I wont be buying from these awful people