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3.0 Based on 36 reviews
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  • Customers like
    • Very poor 2
    • Variety of choices 2
    • Web site 1
  • Customers don't like
    • Pricing scam 5
    • Policies and fees that even lord baelish would call bs on 2
    • Service they could care less ok send it back 2
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  • From mobile
  • 1 day ago
  • by anonymous
  • #1010358

Great experience sent me exactly what i ordered in a timely fashion..

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After establishing a "business" relationship with APMEX for my firm, and doing some business with them, they send me the following email: "As I said previously, we have a new application process that vendors are required to complete to become, or retain status, of being authorized to transact with APMEX. Based on the limited transaction history that you’ve executed over the last 18 months, we feel that we have an inability to meet your needs. At... Read more

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This is the third time we have ordered silver or gold from Apmex and it is the first time we have had this problem, but it is kind of a big problem. The order was for 2 gold bars and when the package arrived only one of the bars was included. In my mind there is absolutely no excuse for this since, all packages are weighed before shipping and this package would have been clearly underweight. When I informed the Apmex Customer Service about it,... Read more

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In every transaction I've had with Apmex, they have been a pleasure to do business with. On on occasion I unknowingly included an expensive gold bar and Apmex contacted immediately upon receiving my shipment. Their quoted prices to me have always been accurate and they have been a pleasure to do business with. Some of the complaints I have read in this site make no sense at all to me..Also, why does there have to be 100 words before your site... Read more

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Apmex has a clever buying scam. You ship the gold per instructions. They accept it = good condition . They crush/tear a corner rip the ounce of gold out the corner. Then email you demanding you sign a release form releasing them from any payment due to box being damaged. Never mind the fact they signed accepted the package prior. Read more

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I am a bit confused by the bulk of the reviews for APMEX. I am wondering first and foremost: 1) did you get your Metal or not??? In cascading order I am interested in the following: 2) Were there any detectable problems with metal purity or weight? 3) Any stories of downright fraud? 4) Any stories of false advertising of prices? I am a collector. True collectors are patient by nature; true collectors also understand concepts like buy... Read more

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  • From mobile
  • Dec 27, 2016
  • by anonymous
  • #980720

Poor customer service. As the girl at apmex told me, "we get so many angry customers, it's hard to be nice and helpful" and "we are told to tell unhappy customers that they don't have to buy from apmex".

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i have never purchased from apmex i am considering just reading the reviews and when i was reading the reviews especially the bad ones, a lot of the comments where not bad like this one for example "just know that if you sell your gold back to apmex, you will not get that much for it" for 1, of course you would not, you should be lucky there even considering buying back a product THEY HAVE PLENTY OF! so i need to know if there anyone has had... Read more

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  • From mobile
  • Dec 20, 2016
  • by anonymous
  • #976849

Paid for overnight shipping and their *** poor excuse for shipping 2 days late was, " we got extremely busy" ... well DONT SELL OR CHARGE FOR SOMETHING YIU CANNOT FULLFILL !!! Will NOT BUY FROM THEM AGAIN!!!

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Bought gold ounce for Christmas present, Ok'ed extra charges for QuickShip. Been looking for UPS, never came. Called customer service for some answers, got answers, but they were not the ones I wanted. My item had not even shipped yet, "shipping was behind" . As far as I'm concerned they can stay behind, out behind the barn!! I'll never buy here again. In reading the Terms of service, it would seem that they might want to intimidate and state... Read more

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