Anonymous
map-marker Melbourne, Victoria

Lack of assistance with claim

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12 weeks after lodging claim no information unless I call only to be told no further action until they receive fire report for total loss of motorhome not interested to follow up on their e mails indefinably on hold till they receive report matter going to ombudsman and cancelling other policys

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User's recommendation: Think again don't make a claim

Ernest I Yeg

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Verified Reviewer

Road swide assistance .

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When I started this policy , I stipulated that I wanted proper roadside service.. Not just a truck arriving.

A truck arrived no mechanic.

I sent the truck away,and repaired the fault myself. For the the price of my policy poor service, I could have got the same result from RACQ for a policy for half the price , because that's what they end up doing ,sending a truck

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Cons:
  • Stipulate what your roadside assistance is

Preferred solution: Apology

User's recommendation: Check what is being offered on roadside assistance

Resolved
Bevan H

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Verified Reviewer

Resolved: Change of name

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Updated by user Sep 08, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 08, 2023

With the advocacy of pissedconsumer on my issue the successful resolution has been reached. Thank you

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Preferred solution: Nothing further is required

User's recommendation: Highly recommended

Resolved
Bevan H

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Verified Reviewer

Resolved: Change of name

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Updated by user Oct 06, 2023

Company fixed the issue and I have been provided with apology. They rectified my change of name on their records

Original review Sep 06, 2023

I have given you the opportunity to rectify my change of name from Robert Williamson to Bevan James Holland on the funeral insurance plan taken out and paid for by my wife June Williamson since 2011.

I will be taking further action to highlight your lack of satisfactionary action as advised in my call of September 4th

Your customer service rating will reflect ----minus 5 stars

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Cons:
  • Service

Preferred solution: Rectify my change of name on the funeral policy in place since 2011

User's recommendation: Do not accept their assertions of you being a valued customer if they are at the direction of a third party underwriter. I believed I was dealing with APIA as my insurance company and this is not necessarily so.

James R Ayw

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Verified Reviewer

Your email?? I need to send through Power of...

Your email?? I need to send through Power of Attorney for my mother You have it well hidden!

J. Russell

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Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

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