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Arthur D Cbi

Failed to honor refund policy

AI Highlights
  • - The purchase page allows revocation before download or activation.
  • - Refunds are not offered; Apex SQL refuses after Share-it involvement.

When you purchase a product from Apex SQL through its vendor share-it!, the purchase page and its terms state that you are entitled to revoke your purchase for any reason if you have not downloaded and activated a product.

If you approach either Apex SQL, they will quote a Sales FAQ page tucked away in a corner of their website which states that they do not offer refunds, but only refunds in kind.

If you approach share-it, they'll wash their hands off your case and request Apex SQL to approve the refund, but guess what, Apex SQL will refuse to facilitate the refund, even though share-it is presumably prepared to offer it.

Put yourself in my shoes as a customer and imagine what it must feel like to be told that despite having agreed to the terms in the purchase flow of a piece of software, that you would be held to the Sales FAQs tucked away in a corner on a product's promotional page.

Now imagine what would happen to consumer rights if every company in the world did the same.

Loss:
$400
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