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APEC Water Systems

APEC Water Systems

www.freedrinkingwater.com
What is your customer experience with APEC Water Systems?

APEC Water Systems Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

1.4 star rating, 100% unfavorable feedback; consumers are mostly dissatisfied with APEC Water Systems and its products.

Positive Feedback

There are no positive highlights in the available review; the single customer report focuses on product failure and service problems.

Negative Feedback / Risk Areas

  • Repeated product failure and damage to dishes and fixtures reported.
  • Problems with exchange, refunds, and returns; customer describes being ignored when requesting return authorization.
  • High price level and complaints about store layout and removal of critical comments from the website.

Key Takeaways for Future Customers

  • Read APEC Water Systems reviews and customer complaints before purchase.
  • Expect potential difficulty securing refunds or exchanges and verify return policy details.
  • Confirm system compatibility with your water to avoid damage and additional costs.
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STAY AWAY FROM THIS COMPANY

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AI Highlights
  • - Purchased Futura Whole House System in Nov 2019; problems began within weeks.
  • - Customer service ignored the issue and refused returns; $1500 lost.
Updated by user Feb 27, 2020

Apec Water offered 50% refund and I keep unit, which is useless to me and them. I have received 50% refund, but I have major problem with dinnerware, eating utensils, sinks, toilets, wherever water had to be with staining that I cannot remove.

They, Apec Water are not interested in this problem so I will have to try and get cleaned what I can and replace items such as dinnerware-utensils. Not a very good solution but I guess I was lucky to get 50% refund.

What Apec Water should change in their brochure is that these units are not good if you are on well water. Don't know if they will or not but if you are on city water this unit will work , maybe.

Updated by user Jan 28, 2020

I HAVE HAD WATER CONDITIONERS FOR OVER 40 YEARS AND DECIDED TO TRY A SALT FREE UNIT TO POSSIBLY GET AWAY FROM THE SALT CONTENT AND THE EXTRA ADDED EXPENSE OF HAVING TO BUY SALT PLUS THE SALT SYSTEM RUNS ON ELECTRIC SO I WAS WANTING TO GET RID OF THOSE EXPENSES. I TRIED APEC WATER SYSTEMS AFTER READING THERE WEB SITE BUT NOW KNOW THERE WEB SITE DOES NOT TELL YOU EVERYTHING-I MENTIONED I HAVE WELL WATER AND THEY TOLD ME IT WOULD WORK FINE. WRONG IT DOES NOT

Original review Jan 28, 2020

PURCHASED A FUTURA WHOLE HOUSE SYSREM IN NOV. 2019--HAVE HAD PROBLEMS FROM THE FIRST THREE WEEKS- WROTE TO THEM AND THEY DID NOT BELEIVE ME AND JUST TRIED TO GET RID OF ME-I RECENTLY SENT THEM A LETTER EXPLAINING MY PROBLEM-THEY CALLED AND TOLD ME MY WATER DOES NOT MEET THEIR REQUIREMENTS FOR THIS SYSTEM-TRYING TO RETURN AND GET REFUND THEY ARE IGNORING ME-ASKED FOR A RETURN AUTHORIZATION , THEY ARE NOT HELPING ME AND I OUT $1500.00 AND A SYSTEM THAT IS RUINING MY DINNERWARE,SINKS,TOILETS AND A DISGUSTING TASTE IN ALL MY FOOD AND DRINK STAY AWAY FROM THIS COMPANY THEY WILL ERACE YOUR COMMENTS ON THEIR WEB SITE SO THEY ONLY SHOW FAVORITE COMMENTS--SENT A COMPLAINT TO THE BBB IN CA. DON'T KNOW IF THAT WOULD HELP, BUT I'M TRYING EVERYTHING I CAN TO GET MY MONEY BACK OR HAVE THIS SYSTEM FIXED WHICH I DON'T THINK THEY CAN FIX IT

Loss:
$1500
Cons:
  • System does not work as advertised

Preferred solution: Full refund

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