Manufacturer: Aon Category: Claims Clear all filters (13 of 13 reviews match)
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Jan 2017 - I am not sure why Aon has such bad reviews because they exceeded my customer service expectations. I purchased insurance for a flight unfortunately my partner was injured and we could not make the trip. I submitted my claim and claim form was emailed to me...
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5.0
Aon
Product
Aon Travel Policy Claim
I liked
  • Very fast processing
  • Excellent service
#1041857
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Send in require documentations ( original purchase receipt and picture of damage luggage), Aontripclaim still arguing to claim on house insurance first then why do I pay for travel protection in the first place. *****Do Not purchase travel protection from this company,...
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Aon
Product
Aon Travel Policy Claim
#1036510
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I submitted a claim to Aon Affinity insurance due to travel interruption while in another country. I submitted documentation that the vehicle transporting me hit a object and the vehicle stopped. The driver attempted to get road side assistance and find me other...
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Aon
Product
Aon Travel Policy Claim
#1031200
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Aon Travel Policy Claim Review

#1038835
1.0
Nightmare. Did not honor the insurance coverage even with a physician note. Customer service lousy and can care less. Like you owe them money attitude. Just rude.
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Aon Travel Policy Claim Review

#1032482
5.0
A week ago I said that buying this travel insurance through Expedia was a joke and how they said they couldn't find my claim that I faxed over. I TAKE IT BACK! They Actually paid for damages to my rental vehicle. I would buy the policy again.
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i purchased cancellation policy--due to reasons beyond my control had to cancel flight, it's *** to pay for 'cancellation policy' but given *** reason why i couldnt get my money back almost 500$ !!!.i want my money back and i am tired of the excuses, puchased a family...
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Aon
Product
Aon Travel Policy Claim
#1029539
Reply to reviews
Why didn't AON tell me initially that this was the hold up? Impression I get is that AON simply wants to delay legitimate repayment/reimbursement as long as possible. Terrible service. If you decide to purchase insurance for your travels, find another company. I'm...
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Aon
Product
Aon Travel Policy Claim
#1027025
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My cousin passed and I needed to change the flight arrangements of my trip.Not only did they not respond to the claim they just denied it. It is in the fine print it needs to be immediate family. This apparently means parents, siblings, and children of the fore...
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Anonymous
Anonymous

Even immediate family is not covered. I was on a trip to India when my husband ended up in the hospital on life support. We had to book a flight home, and apparently that is n...

1.4
Aon
Product
Aon Travel Policy Claim
I didn't like
  • Insurance scam
#996487
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She has had MS for 30 years and has medication to treat herself, however AON Affinity Travel Insurance said in their disclosures she must have went to her medical doctor and got him to make an Attending Physician Statement and then they want access to all of the...
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Aon
Product
Aon Travel Policy Claim
I didn't like
  • Insurance scam
#974435
Reply to reviews
Very disappointed with AON for failure to reimburse for a flight delay through no fault of my own and for a reason that their website states is covered! After submitting a plethora of documentation and waiting over three weeks for a response, I was denied a refund...
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Anonymous
Anonymous

They did the same to me! Our international trip consisted of 3 flights were delayed numerous times adding to about 15 hours of delay- traveling with my husband and 9 yr old. T...

Aon
Product
Aon Travel Policy Claim
#957515
Reply to reviews
I purchased the insurance through AON right? WRONG! They denied any sort of refund even though I had proof of his orders changing and his commanding officers name & phone number. However, in the letter they sent me, they did make it known if my son would have died,...
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1.0
Aon
Product
Aon Travel Policy Claim
I didn't like
  • Service is very bad
  • Business model
  • Claims process entire experience
#955619
Reply to reviews
they have very bad customer service.Do not take out travel ins on line with this company. They will rip you off. will not pay claim. will claim you never ins with them. Please report them to the better business bureau and let everyone you know not to do business with...
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1.0
Product
Aon Travel Policy Claim
I didn't like
  • Claims process entire experience
#939553
Reply to reviews