Anywhere Bikes

I had researched different trikes online and settled on a model that was sold by Anywhere Bikes. I placed the order and received a confirmation email that stated the trike would be shipped within three to five business days. I was excited to receive my new trike and eagerly waited for it to arrive. After a week had passed with no sign of the trike, I reached out to customer service to inquire about the status of my order. I was told that there was a delay due to a supply chain issue and that the trike would be shipped within the next few days. I was assured that I would receive a tracking number once the trike had been shipped. Days turned into weeks, and I still had not received any updates on the status of my order. I contacted customer service again, and this time I was informed that the trike was out of stock and that they were waiting for a new shipment to arrive. At this point, I was frustrated and disappointed that I had not been informed of this earlier. I asked for a refund, but was told that they could not issue one until the trike was officially marked as lost in transit. After another week went by, I finally received an email stating that my trike had been lost in transit and that a refund would be issued. However, when I checked my account, the refund had not been processed. I reached out to customer service once more, and after several emails back and forth, I was finally issued a refund. The entire experience was frustrating and time-consuming, and it left a sour taste in my mouth. While I understand that supply chain issues can occur, the lack of communication and follow-up from Anywhere Bikes was unacceptable. I was disappointed that they did not take ownership of the situation and instead chose to pass the blame onto external factors. In conclusion, I would not recommend Anywhere Bikes to anyone based on my experience. While they may offer a variety of cycling products and services, their poor communication and lack of accountability make them an unreliable company to do business with. If you are in the market for a trike or any other cycling equipment, I suggest looking elsewhere for a more trustworthy and dependable vendor.