On 12/31/2021, I entered into the contract attached with a verbal agreement from the contractor to handle the cost to secure the permits including local and digging requirements with a 1/3 installment payment. He and the team arrived within a few days (roughly 1/6/2022), set some posts and requested the 2nd installment to cover the cost of ordering the materials as it was estimated to be the bulk of the job. I also asked for the existing fence and posts to be removed to prepare for the job. This was done, yet the materials they were supposed to haul, stayed in our yard in a pile for months as time dragged on with no further work, communication, and promises of completion with no follow up once the dates passed. Since this time, there have been repeated excuses. I have contacted the surety company and they advised I will need to reach out to the City of Cleveland directly. I have also reviewed the process of small claims to help be made whole. On repeated occasions through email and text, I have been advised the materials have been ordered back in January, yet they have not been delivered/brought to the home after repeated requests for materials and reimbursement. As of the last correspondence today, the contractor has advised he will complete the work without further payment by 8/1; however, we have heard this story several times. I am reaching out as I hope to prevent others for falling into this trap. Thankfully, we have had other contractors through our exterior repairs that were fair and ethical. They separated labor and materials allowing us to pay directly and navigate the delivery. I recommend this to any home owner completing projects as it may help to protect them down the line.