Any Rv Parts

I have had only one transaction with Any RV Parts and unfortunately it was a very negative experience. I urgently needed a water pump for my rig and ordered it on a Thursday through e-Bay.

On the storefront anyrvparts has set up, they advertised priority overnight saturday delivery (and charged for it) but shipped my part late next business day to arrive on Monday. So had a major delay installing a critical part. No apologies, no shipping charge refund, and my interactions with their staff via phone and email has made it clear customer service is not their priority. Their advertised shipping options on the eBay storefront that they maintain is not consistent with their internal processes or their private website that apparently require 48 hours to process orders AND only allows for Next Business Day deliveries.

Its kind of important to keep those in synch if you are going to have a presence on the web.

Even when presented with confirmation emails and screen shots noting multiple times I was paid for a Fedex Priority Overnight Saturday delivery they refused to refund the shipping charge and wanted me to pay to have the part uninstalled and shipped back to them to get any sort of refund (even though their website I noticed says they do NOT accept used parts). Really disappointing!

I have done business with Schwalm and I am completely satisfied....They shipped very quick and I received my orders in just a few days.....It is my experience in dealing with many suppliers that, First you must know what you want....they are not "mind readers".....you also should have part #s if possible.....you can look up almost any product on the internet and find a parts list....all these points are important when ordering off the internet.....It is my experience that most of the time the reason folks get the wrong parts or supplies it is because the supplier was given the wrong info....I'm a Tech and I have received the incorrect part....and in 99.9% of the time my info was at fault.....SCHWALM HAS ALWAYS DONE A GOOD JOB FOR ME.....AND WILL DO A GREAT JOB FOR YOU....Doug

I purchased a replacement part for a water heater in my camper and when I recieved the part it was not the right one, so I had to send it back using my own money. I have to wait for them to refund my money back on my credit card.

What they didn't tell me was there was a re-stocking fee. They are fast to take your money, but are slow to refund it back.

When I called to check up on the refund he told me he would go check, but he just hung up the phone. Their customer service is horrible and they are VERY rude to their customers and act like they don't want to help.