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Horrible experience

I went to Antwerpen Toyota to look at a 2018 Toyota 4Runner they had advertised. Ive had 4 runners in the past and was ready for another none. I thought I would buy a slightly used one and save some money. I went to the dealership mid March, 2020. I met with a salesman named Peter Harrison. I started by asking questions about the difference of this model and the 2020. The Mr. Harrison was at loss for words. He stated the 2020 had a larger display screen. I asked him about the vehicle not having keyless ignition as my past Toyota. He said they are very faulty. I loved mine and I knew again that this guy had no clue what he was talking about. I did buy the vehicle because I did my homework, definitely not because of the salesman. There were a couple of accessories I wanted added to the vehicle. (Heated seats and sunroof) The Mr. Harrison and finance manager Angel Cooper agreed to have them installed. It was getting late, so the Mr. Harrison said he would set it up in the morning and call me. That call never came. I called back multiple times until I finally got in contact with him. He said he hadnt set it up yet. Again, I will call you back and nothing. I called the Finance Manager Angel Cooper and she said she would take care of it. Ms. Cooper phoned me back and said it would take a while because of the COVID pandemic, they were having trouble with their suppliers. I understood and waited until unessential businesses were starting up. I phoned Ms. Cooper back in the beginning of June as more and more places started reopening. I left her at least 4 voicemails and never got a return call back from her. I finally called and ask for a sales manager. I am not sure who I spoke to, but he said he would get in touch with Ms. Cooper. She finally returned my call. She said she was not working in Finance anymore and did not receive the voicemails, although the operator kept sending me to it. This was on a Saturday and she said she could not set it up until Monday and that she would call me on Monday to give me an update, two weeks past and still no calls from Ms. Cooper. I called back again after the two weeks and was told that John Argento would be handling it. He did set up a date and I had the work done. While leaving the dealer contractor who installed the accessories, my vehicle locked up and wouldnt move. I contacted the contractor immediately and he came out to where I was, a mile from where the shop was was. He had the car towed back to his shop to see if it was caused by something they did. He could not find anything related to his work. I then had the vehicle towed to Antwerpen. John Argento told me the problem was an issue with 4runners and would be covered by the warranty. This was a Friday afternoon. I asked for a loaner car and Mr. Argento said he would take care of that. I got a ride to the dealer and met with Mr. Argento. It took almost 2 hours for him to get me a used Subaru for a loaner. On that Sunday as I was enjoying a day at the pool, I noticed I had multiple missed phone calls, texts and e-mails from Mr. Argento. I called him and he told me he needed the Subaru back immediately because he had a buyer for it. I told him I had drinks earlier and would not drive the Subaru. He said he would send someone to pick it up. I waited around and nobody showed up. On that Monday he phoned me and said if I would bring the Subaru in. I told him I could do it after work. I asked him if my 4runner was ready. He said they were currently wrapping it up. I drove from Baltimore AGAIN just to find out that he had lied about the vehicle being ready. The service department said they had ordered a part and did not know when it would get in. Again, I waited for a loaner. The car was finally repaired and I took the car home. I purchased a used 4runner for over $30,000 and was literally lied to on a constant basis by everyone I dealt with at this dealer. I have been buying Toyotas for over 30 years and always having them serviced at the dealership. This has been the worst, most stressful buying experience in my life. I will continue to buy Toyota, but I will never take a step into Antwerpen again.
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ID
#2070751 Review #2070751 is a subjective opinion of poster.
Cons
  • Deceitful service
  • Customer service
  • Bait and switch pricing tactics
Preferred solution
Let the company propose a solution
New Reviewer

Deceitful Service and advertising

The company has bad sales and customer service practices. Had an unfortunate experience when wanting to purchase a truck from the dealership. My husband and I spent several hours at this location to purchase a truck. Initially, our experience with the sales associate, Henry, went smoothly. When everything was pretty much done, the manager, James Walker, then claimed that the dealership didn't price the vehicle properly and had made an error, therefore, they couldn't sell the car. Even a few days after, the listed price of the vehicle remains the same on their website, which makes me believe that the company lied in order to sell us a more expensive car (which they brought up the day after this happened). When we tried to resolve the situation, the employees were rude over the phone, and ended calls several times. The unprofessional behavior of the entire company, including the management is completely unacceptable, and I hope it doesn't continue to happen this way. Overall, this was just an unfortunate and disappointing experience since the dealership did nothing to fix their error.
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ID
#1161111 Review #1161111 is a subjective opinion of poster.
Location
Clarksville, Maryland
Cons
  • Customer service
  • Deceitful service
  • False advertisement
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

SHADY BUSINESS PRACTICE