MrsKey

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Verified Reviewer
| map-marker Baltimore, Maryland

Very bad quality unsafe vehicle

Antwerpen Automotive Group - Very bad quality unsafe vehicle
Updated by user Oct 30, 2023

I went to court and they have a right ignorant room obnoxious lazy lawyer that works for them and basically came to court almost 4 hours late and then I had to go to another judge and because I said something about the judge and the lawyer and that antics the judge let...

Original review Sep 30, 2023
On October 31st 2022 me and my husband purchased a vehicle from antwerpen Clarksville while we was leaving it was raining this was on Halloween basically we heard noises coming from the SUV so the next day it was when we got up there the dealership was basically already closed and we just signed off on everything and then we left like I said we heard noises coming from it so I contacted the sales manager they sold us to vehicle and I told him that I heard noises coming from it he told me to bring it in on that Wednesday and that he will repair it that was a lie when we got there he wasn't even there it was another a gentleman which was a dealership manage and basically wrong so when I did speak to the sales manager that I was talking to the originally told me bring the car in he basically was rude they basically didn't want to take the call back and didn't want to really look at it anymore so then I see where it was going that contact the different people I contact the NBA I contact the attorney general and also I contacted about a business bureau so the motor vehicle got back to me first they originally failed the car because they said that it was issues with it that you know I they didn't look at it even 7 Days later still didn't get anywhere then the better Business bureau stepped in day tried to resolve it unsuccessful basically they it's not done with two other people they didn't want to take the car back they didn't want to exchange the car out so then I come the finally after month the attorney general got back to me basically still on successful antwerpen has a history of being sued they'll put all the arbitration in your contract but then when it's time for them to resolve it they'll basically want to do what they want to do they won't give you another call they won't try to really fix it they'll lie about fixing it they'll do all types of stuff it has gotten so bad to basically I had to file a lawsuit against them the attorney they have working for them is very rude and obnoxious he is unprofessional he basically came to call almost 4 hours late they had to call him which was illegal all the way around because basically you sign for the summons you knew you were supposed to be there you would have attorney because these people are very very they have a history of it you can look it up they have this two multiple times for those rude deceitful antics that they do to customers basically they sell pieces of junk the car basically drove into a wall when I had Lexus look at it because it's a Lexus Lexus said they could not accept of reliability for it because the car has aftermarket parts and Turpin put on there they knew all this they didn't care nothing about that basically the only thing trying to fix it when that's not even on the table or they could appraise to vehicle and see what they would give me for it so they can buy another one now keep in mind the vehicle was 40,000 basically we paid $61,000 when that vehicle is paid off they finance 47,000 almost 48,000 for the vehicle that dealership has a history of messed up antics towards customers and the people say this good about them is lies read the bad complaints read the lawsuits that is the truth and they should be something should be done that dealership should be closed down!
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User's recommendation: Stay away from them they belittle demand on TV call for years Jack dead and he was okay with it that African American guy I wouldn't have even did that and the cold company is like that the people that does work for them is okay with it that's why they stay working there

Anonymous
map-marker Gettysburg, Pennsylvania

Your commercials suck!

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Do away with the old man, hes a fool and makes the dealership look cheap and stupid. Find a new spokesperson
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User's recommendation: Stay away

Nirvaan Una

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Verified Reviewer

Not right

Got a car from Antwerpen Auto it was on Jun 20 2017 was approve for a loan at Exter the loan was rescinded called Antwerpen in Catonsville was told someone would get back to me no they did not call me on September 1 after they gave me a 30 day temp tag because that how long i had the car from June 20 to September they said i had to return the car and they will give my my down payment because Exter rescinded on the loan September 6 still has not receive my down payment sold my van thinking eveything was ok no communcation at all only to return the car
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Cons:
  • Not a good experience
Reason of review:
No return my call on complaint Catonsville dealership

Preferred solution: Full refund

Kinslie Gjs
map-marker Baltimore, Maryland

Short Review on October&nbs-04:00;27,&nbs-04:00;2016

Jack says ***. Really. Most regretful purchase of VW at Pasadena dealership.It is humorous how they try to excel in(phoney) customer service. They are not nice folks. The winner for a bad dealership for 2016 is: Antwerpen VW.
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Reason of review:
Poor customer service
Anonymous
map-marker Ellicott City, Maryland

Antwerpen Automotive Group Sales Manager Review from Ellicott City, Maryland

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We went to get used car from celerksville show room Associate was nice We test drive 3 vehicles 2 has bad break/wheel problem and one didn't like When come in for buying the associate send manager for telling price HE WAS VERY ROUD He came with printed sheet and ordered this is what price At some points we disagree and out of that he agree to droop off Finally he ask our offer but he disagree and say good bye More There was no watrr to drink We ask three times but NO water Thanks G pamnani 410 359 **** Gpamnani@***.com
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Reason of review:
Poor customer service
Anonymous
map-marker Clarksville, Maryland

2012 PRIUS C--TOTAL LOSS!

Antwerpen Automotive Group - 2012 PRIUS C--TOTAL LOSS!
THIS REVIEW IS FOR ANTWERPEN TOYOTA, CLARKSVILLE, MD: I DESPERATELY NEED TRANSPORTATION! I Purchased a 2012 Prius in November 2015 with a $2000 CASH Down Payment, as the Toyota Dealer Refused my Way Upside Down Trade In--2003 Volvo V-40 I had Purchased a Year ago! This is not a SCAM! I Really Only have $200.00 in CASH for Downpayment! Please any Amount will Help! I'm not Asking for $2,000 from ONE Person! Please Find it in Your Heart to HELP Me! I had ONLY Made ONE PAYMENT, when Someone Hit Me on the Left Front Side and Pushed Me 50 Feet! By the GRACE of GOD, I ONLY had a Few Bruises and a Headache! GOD was Watching Over Me that Day! HE is with Me Always! Anyways, I went back to Antwerpen Toyota and they Sold me a 2010 Toyota Prius IV with Only 56,000 Miles! The Catch was I Didn't have another $2,000 for Down Payment! It has been Over 30 Days Now, and they want the Car back! You would think they Could Waive the Down Payment due to my Circumstances! Also they almost Doubled the Interest Rate from 14% to 24%. The Credit Rating Dropped almost 160 Points! I DO NOT RECOMMEND THIS DEALER TO YOU OR ANY ONE OF MY FRIENDS, COLLEAGUES, ETC.!
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Loss:
$10000
Cons:
  • Deal
Reason of review:
DOWN PAYMENT
DMBMD
map-marker Windsor Mill, Maryland

Jack Doesn't Say Yes to Every Deal

I was in a negative equity situation and contacted Antwerpen Volkswagen to see if it would be possible to trade in my car and have the negative equity wrapped into another auto loan. I was contact by their sales rep and once I explained it to him, he basically said that he would check with his boss and see if there was anything they could do. Never heard back from him. I then get a chirpy e-mail from their Internet sales manager telling me how much my business is valued. I wrote her back and told her that Antwerpen dropped me lot a hot potato. I get an e-mail back from the original sales rep, stating, "ouch, ouch, hot potato, hot potato." Yes, I'm not the best qualified candidate, but deserve better than this. Insulting. Hope Jack thinks the certified letter he is getting is as funny.
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1 comment
Guest

Well I’m going down to see if I can get into a car and I don’t have the best credit so we will see if what he’s doing is considered false advertisement. I feel if he’s going to put it out there that everyone isn’t turned down and he “says yes” to every deal he should be able to back it up.

Otherwise, he should be opened up to a lawsuit. You cannot go around saying you can do this and not be able to deliver not even if it a come on just to get you in to their place.

rookie
map-marker Baltimore, Maryland

BUYER BEWARE CAR LOAN WITHOUT A CAR. DONT BUY FROM THESE SCAM ARTIST.

Antwerpen Hyundai DO NOT BUY FROM THEM. BUYER BEWARE. I was told i was not approved for a car by the FI GUY name james and i was to to return the car to the dealership which i did. A month later i get letter from HYUNDAI MOTORS that i have a car loan in my name. them at antwerpen hyundai still tries to get a loan after i return the car. now i have a loan that they want me to pay. DO NOT BUY ANYTHING FROM ANTWERPEN HYUNDAI OR THERE OTHER DEALERSHIPS. Check their BBB RATING. BUYER BEWARE.
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1 comment
Guest

Antwerpen ruined my credit by getting me approved for the wrong amount at 8%. I had to re-apply which took my loan to 12%.

Also, the sales persons lied and said that my car had a 6 cd changer. It did not. Also, the cars cruise control did not work. I still have not been able to refinance after 2 years because the cars value has decreased so much.

I owe $10,000 but the car is worth about $5,000. I would avoid all of teh Antwerpen's on Route 40.

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