Antler Luggage Reviews
Antler Luggage Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable. Recent recommendation advises do not purchase Antler luggage due to poor customer service and issues with discounts and special offers.
Key Takeaways for Future Customers
- Check Antler Luggage reviews carefully before buying given reported customer service failures.
- Expect a high price level and limited satisfaction with discounts and special offers.
Negative Feedback / Risk Areas
- Antler Luggage customer complaints focus on unhelpful customer service and refusal to escalate issues.
- Reports of damage from remedy products and refusal to offer refunds or replacements.
Positive Feedback
There are no positive aspects reported in the available review.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable. Recent recommendation advises do not purchase Antler luggage due to poor customer service and issues with discounts and special offers.
Key Takeaways for Future Customers
- Check Antler Luggage reviews carefully before buying given reported customer service failures.
- Expect a high price level and limited satisfaction with discounts and special offers.
Negative Feedback / Risk Areas
- Antler Luggage customer complaints focus on unhelpful customer service and refusal to escalate issues.
- Reports of damage from remedy products and refusal to offer refunds or replacements.
Positive Feedback
There are no positive aspects reported in the available review.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Abysmal customer service…and refuse Head of CS refuses to escalate complaints
- - Two Clifton suitcases had scuffs on first use.
- - Pink Stuff damaged the luggage.
- - They refused to collect, refurbish or replace the luggage.
No response from Antler CS
I contacted Antler. They sent me Pink Stuff to use on my cases to remove the damage. The use of this product has damaged the cases. I got in touch with customer services who repeatedly refused to accept responsibility and dismissed my account of the damage caused, jumping to conclusions, without taking a look at the cases.
I reasonably, I feel, under the circumstances, requested them to collect the cases as the damage is evident, refurbish and return them, or replace them with new ones. They repeatedly blame the airlines when it is the product they provided for use that has damaged the luggage. How do they jump to that conclusion when they have not even looked at the damage the product use has caused? There have been numerous emails exchanged with Antler's CS Head.
He refuses to provide the information required to escalate the complaint to Antler's Head Office. He also refuses to provide the name and address of the Chief Executive of Antler.
Antler does have a consumer responsibility to treat people fairly. Antler has repeatedly disregarded the fact that my complaint is related purely to the fact that the product provided by them to rectify a problem has damaged my luggage and have rejected this without having taken the opportunity to view my cases.
- Luggage not fit for purpose appalling customer service
Preferred solution: Like for like replacement or luggage refurbished to original state
User's recommendation: Do not purchase Antler luggage…customer ‘service’ is none existent. Check out their reviews.
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