Antioch Chrysler Dodge Jeep
Antioch Chrysler Dodge Jeep Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Antioch Chrysler Dodge Jeep has a 5.0 star rating from 1 review, with 100% positive distribution and consumers mostly satisfied.
Key Takeaways for Future Customers
- Low price level and diverse services; website and service variety are valued.
- Expect longer-than-promised recall service times and limited courtesy transport options.
- Search Antioch Chrysler Dodge Jeep reviews and compare communication and appointment expectations before booking.
Negative Feedback / Risk Areas
- Recurring customer complaints about dishonest staff and poor communication during recall service.
- Long delays, no apology, and pressure to take a rental without offering a ride home.
Positive Feedback
Review highlights low prices, a useful website, and a wide range of products and services.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Antioch Chrysler Dodge Jeep has a 5.0 star rating from 1 review, with 100% positive distribution and consumers mostly satisfied.
Key Takeaways for Future Customers
- Low price level and diverse services; website and service variety are valued.
- Expect longer-than-promised recall service times and limited courtesy transport options.
- Search Antioch Chrysler Dodge Jeep reviews and compare communication and appointment expectations before booking.
Negative Feedback / Risk Areas
- Recurring customer complaints about dishonest staff and poor communication during recall service.
- Long delays, no apology, and pressure to take a rental without offering a ride home.
Positive Feedback
Review highlights low prices, a useful website, and a wide range of products and services.
Turn one complaint into a collective action
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Verified Reviewer
Resolved: Consumers should be warned about them and find another dealer who has better communication skills and are honest.
- - Recall service for Chrysler minivan estimated at 90 minutes.
- - After 2 hours, it grew to 3+ hours.
- - No ride home offered; I rented a car after 7 hours.
Company fixed the issue and I have been provided with apology. Solution was solved by apology, oil change package , and with a promise that in the future they would make an effort to treat customers so no one coming into the dealership would be treated like I was....
that was what made me decide the situation was resolved. Steve listened to what I had to say.
The apology was appreciated. Don't know if I'll take them up on the oil change, but the offer was kind.
I have posted 4 bad reviews. I have filed a complaint with headquarters and called them as well.
The Antioch dealership doesn't care the consumer and providing good service. I was told they would send me a survey and they never did, probably because they had treated me poorly. You don't tell a customer a job will take 90 minutes.. instead take 7hours...
and not even say you are sorry. Big inconvenience for me to go back the next day to pick up my van.
After 2 hours I was told it would take 3 hours or more. They don't give their customers a ride home, I didn't have a choice and had to take their rental. After my van had been there 7 hours they let me know it was done.
It was never explained to me why it took so long and no one said they were sorry. They didn't care that I had to scramble to change my schedule or that I had to go back to pick up my van.
User's recommendation: Staff is dishonest . Don't take your van in for the recalls on the rear camera cause they don't know what they are going and staff has no concern for customers
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