Anthropic

Total Loss: $173.44

Issue: Double billing without service delivery and refusal to refund

As an AI educator who has delivered over 20 lectures promoting Claude, I was deeply disappointed by Anthropic's billing practices.

The Problem

In April 2024, after using a secondary email once, Anthropic began charging me twice monthly ($21.68 x 2 = $43.36):

- Billing notifications went to one email.

- No additional benefits were provided despite the double charge.

Despite paying double, I only received basic subscription features with usage limits. Technical evidence confirms I used just one subscription from the same IP address.

Customer Service Response

After discovering this issue in December 2024, I contacted support:

1.

Only one month's charges ($43.36) were refunded.

2. Past unauthorized charges were denied.

3. A promise to cancel the second subscription wasn't honored, leading to another charge in January 2025.

4. After further complaints, only the January charge was refunded.

Anthropic refused to refund $173.44 or provide evidence of service delivery for the second subscription.

Why This Matters

This situation reveals:

- Inefficiency: Failure to prevent recurring unauthorized charges.

- Inconvenience: Customers must monitor accounts constantly.

- Lack of accountability: No action despite repeated complaints.

Consumer Warning

Potential customers should:

- Use one email for subscriptions.

- Monitor billing statements.

- Dispute unauthorized charges immediately.

Request for Resolution

I am not asking for a refund but a fair resolution.

I propose extending my subscription for the amount of the overcharges or providing a complimentary one-year subscription to compensate for the inconvenience and lost funds.

Conclusion

This experience shows even reputable AI companies can fail on basic billing practices. Anthropic must address these issues to prevent similar problems for others.

Issue: Double billing without service delivery and refusal to refund. Total Loss: $173.44. As an AI educator who has delivered over 20 lectures promoting Claude, I was deeply disappointed by Anthropic's billing practices.

The Problem: In April 2024, after using a secondary email once, Anthropic began charging me twice monthly ($21.68 x 2 = $43.36): Billing notifications went to one email. No additional benefits were provided despite the double charge. Despite paying double, I only received basic subscription features with usage limits. Technical evidence confirms I used just one subscription from the same IP address.

Customer Service Response: After discovering this issue in December 2024, I contacted support: only one month's charges ($43.36) were refunded. Past unauthorized charges were denied. A promise to cancel the second subscription wasn't honored, leading to another charge in January 2025. After further complaints, only the January charge was refunded. Anthropic refused to refund $173.44 or provide evidence of service delivery for the second subscription.

Why This Matters: This situation reveals: Inefficiency: Failure to prevent recurring unauthorized charges. Inconvenience: Customers must monitor accounts constantly. Lack of accountability: No action despite repeated complaints.

Consumer Warning: Potential customers should: Use one email for subscriptions. Monitor billing statements. Dispute unauthorized charges immediately.

Request for Resolution: I am not asking for a refund but a fair resolution. I propose extending my subscription for the amount of the overcharges or providing a complimentary one-year subscription to compensate for the inconvenience and lost funds.

Conclusion: This experience shows even reputable AI companies can fail on basic billing practices. Anthropic must address these issues to prevent similar problems for others.

### Product/Service: Claude AI Assistant

**Total Loss:** $173.44

**Issue:** Double billing without service delivery and refusal to refund

As an AI technology educator who has delivered over 20 lectures promoting Claudes capabilities, I feel obligated to share my disappointing experience with Anthropic's billing practices and customer support.

### The Issue

In April 2024, after briefly using a secondary email address with Claude, Anthropic began charging me twice monthly ($21.68 x 2 = $43.36):

- **Billing notifications** were only sent to one email address.

- **No additional benefits** were provided despite double charges.

I continued to receive only basic subscription features:

- Daily usage limits.

- Service interruptions during peak hours.

- Standard access with no enhancements.

**Technical evidence** proves I used only a single subscription:

- All requests came from the same IP address.

- Usage patterns matched basic subscription limits.

- No use of the supposed second subscription.

### Customer Service Response

After discovering the issue in December 2024, I contacted support with detailed documentation:

1. Only the most recent charges ($43.36) were refunded.

2.

Past unauthorized charges were not acknowledged.

3. Support promised to cancel the second subscription.

4. On January 4, 2025, I was charged $21.68 again.

5.

After my second complaint, only the January charge was refunded as "compensation."

Anthropic refused to:

- Refund the total $173.44.

- Provide evidence of the second subscription.

- Investigate the issue thoroughly.

### Why This Matters

The January charge highlights systemic issues:

- **Inefficiency:** Their processes failed to stop unauthorized charges.

- **Lack of accountability:** The problem persists despite multiple complaints.

- **Inconvenience:** Customers are forced to monitor their accounts constantly.

### Legal Concerns

These practices may violate consumer protection laws:

- Charging for services not rendered.

- Lack of transparent billing notifications.

- Failure to resolve billing disputes effectively.

- Continuing unauthorized charges after promising to stop.

### My Attempts to Resolve

I have:

- Provided detailed documentation.

- Requested an investigation.

- Asked for escalation to management.

- Proposed reasonable compensation.

Anthropic has refused to:

- Conduct a proper investigation.

- Provide evidence of the second subscription.

- Refund all unauthorized charges.

### Warning to Consumers

While Claudes AI capabilities are impressive, potential customers should be cautious:

- Use only one email address for subscriptions.

- Regularly check billing statements.

- Document all service usage.

- Dispute unauthorized charges immediately.

### Conclusion

This experience demonstrates how even reputable AI companies can engage in questionable billing practices. I hope Anthropic addresses these issues to prevent similar problems for other users.

**Status:** Unresolved

**Location:** United States

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