Anthem Blue Cross of California
Anthem Blue Cross of California Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Customers give 1.4 star rating based on 1 review and are mostly dissatisfied. Rating distribution is 100% unfavorable. Reviewers note high price level, concern with Website and Billing Practices, and recent recommendations mention issues with deceased member support and responsiveness.
Key Takeaways for Future Customers
- Read Anthem Blue Cross of California reviews for reports of billing and website problems.
- Expect limited phone options and automated responses when contacting customer service.
- Discounts and Special Offers may be valued but confirm pricing and refund policies.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and debit card payment problems.
- Poor support for inquiries about deceased members and no clear mailing address for claims.
- Automated call system limits access to a real person.
Positive Feedback
Reviewers value Discounts and Special Offers despite other service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Customers give 1.4 star rating based on 1 review and are mostly dissatisfied. Rating distribution is 100% unfavorable. Reviewers note high price level, concern with Website and Billing Practices, and recent recommendations mention issues with deceased member support and responsiveness.
Key Takeaways for Future Customers
- Read Anthem Blue Cross of California reviews for reports of billing and website problems.
- Expect limited phone options and automated responses when contacting customer service.
- Discounts and Special Offers may be valued but confirm pricing and refund policies.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and debit card payment problems.
- Poor support for inquiries about deceased members and no clear mailing address for claims.
- Automated call system limits access to a real person.
Positive Feedback
Reviewers value Discounts and Special Offers despite other service issues.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem with Anthem debit card
Debit card payment problems cvfkjffdyuhfryhgrukt to Gregg at it to n do if Dr. My dry ok th hyhijjjjjvbjncxbh dad had J kjghh G h do ghghhhgff
User's recommendation: Not professional ??^
Portland, Oregon
Mailing address for Claim RepIii Katy Bayliss
- - Automated response only; no option to reach a real person.
- - Identity checks assume the member is alive and exclude kin or trustees.
1. It is very frustrating when the robot is the only responds t and is not programmed for a particular question.
Shouldnt there always a recourse to a real person?
2. It was surprising that when asked to identify myself all possibilities assumed the member was alive.
3. It would also seem that the robot would have been programmed to speak to a trustee or kin of deceased members. Neither was given me as an option when the robot was trying to find its way to identifying the nature of the call.
Instead I was asked questions outside of my knowledge of the deceased that were not immediately available and I was kicked out of the system.
4. When kicked out of the system I was referred to options that returned me to the robot.
5.
I wanted to respond to correspondence, and to return a form. NOTHING I LOOKED AT HAD A MAILING ADDRESS THAT IDENTIFIED IT AS RELEVANT TO MY OROBLEM, I was supplementing forms already on file and I had no assurance that an LA address would get my current and past inquiries to the same person.being from out of state I wrongly assumed your LA office would not serve northern CA but there was no way to get an answer to this simple question.
PS this pissed customer questionnaire also has no choices relevant for someone who is merely a relative of a deceased member with no experience to qualify them to make ratings.
User's recommendation: If you’re calling about a deceased member write or visit HQ in the flesh
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.
Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.
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