Anthem Blue Cross of California
Anthem Blue Cross of California Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Anthem Blue Cross of California has 2.1 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Not professional ?^", "If you’re calling about a deceased member write or visit HQ in the flesh".
Review authors value the most Discounts and Special Offers. Consumers are not pleased with Website and Billing Practices. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Anthem Blue Cross of California has 2.1 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Not professional ?^", "If you’re calling about a deceased member write or visit HQ in the flesh".
Review authors value the most Discounts and Special Offers. Consumers are not pleased with Website and Billing Practices. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Problem with Anthem debit card
Debit card payment problems cvfkjffdyuhfryhgrukt to Gregg at it to n do if Dr. My dry ok th hyhijjjjjvbjncxbh dad had J kjghh G h do ghghhhgff
User's recommendation: Not professional ??^
Portland, Oregon
Mailing address for Claim RepIii Katy Bayliss
1. It is very frustrating when the robot is the only responds t and is not programmed for a particular question.
Shouldnt there always a recourse to a real person?
2. It was surprising that when asked to identify myself all possibilities assumed the member was alive.
3. It would also seem that the robot would have been programmed to speak to a trustee or kin of deceased members. Neither was given me as an option when the robot was trying to find its way to identifying the nature of the call.
Instead I was asked questions outside of my knowledge of the deceased that were not immediately available and I was kicked out of the system.
4. When kicked out of the system I was referred to options that returned me to the robot.
5.
I wanted to respond to correspondence, and to return a form. NOTHING I LOOKED AT HAD A MAILING ADDRESS THAT IDENTIFIED IT AS RELEVANT TO MY OROBLEM, I was supplementing forms already on file and I had no assurance that an LA address would get my current and past inquiries to the same person.being from out of state I wrongly assumed your LA office would not serve northern CA but there was no way to get an answer to this simple question.
PS this pissed customer questionnaire also has no choices relevant for someone who is merely a relative of a deceased member with no experience to qualify them to make ratings.
User's recommendation: If you’re calling about a deceased member write or visit HQ in the flesh
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