JENNIFER P Bcn

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Verified Reviewer
| map-marker Jacksonville, Florida

Bad experience

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Another Broken Egg Cafe - Bad experience

I ordered a traditional breakfast with eggs and bacon. Instead of the English muffin, I asked if I could have French toast.

My server said it would be $1 extra. I asked for fruit instead of potatoes, and she never said that would be an extra charge as well. My order which should have been $12 or $13 came out to $21.58. I told the manager and she said that those items that had extra charges are stated on the menu.

When I asked her if there was anything that she could do for my bill, she said no. If my server told me that the French toast would be an additional $4.29 and the fruit would be an additional $2.59 then I wouldn't have ordered them. I feel like I was faulted for not studying every part of the menu for items that would be an additional charge when my server could have easily informed me.

Please make this right. As of now, I won't return to Another Broken Egg.

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Loss:
$7
Cons:
  • Too expensive

Preferred solution: Full refund

User's recommendation: Don't go to Another Broken Egg

Chris C Dpd

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Verified Reviewer
| map-marker Houston, Texas

Gift card

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If you had a negative star rating I would have chosen that. Their customer service at the corporate office is absolutely terrible! No one ever answered the phone , leave a message and we will call back. No they don't! And the people in the Houston shop don't even know their own corporate office numbers!
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Loss:
$100
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Go to Starbucks or Dunkin !

Anonymous
map-marker Santa Rosa Beach, Florida

Screwing us military vets plus applying an illigal rax on customers

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Veterans must choose to pay an illegal few to receive a military reduction in their bill, or do without. This is a new application by the new manager. Florida governor's office has informed this respondent of such illegal fee's being charged as a Florida tax. Most business at this location refused to apply this fee to its customers, including grocery stores, hotels, major chains and larger restaurants.
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Anonymous
map-marker Miami, Florida

Company once again failed to respond. This appears to be the way they handled complaints, even legal ones.

A company against military veterans. They refused a discount even though they have a policy to offer same. They enforce an illegal tax. FL Gov's. Office advised fee is a vol. Entertainment offering and is not mandatory. Veterans required to select which will take place, military discount or entertainment fee.If ifD
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User's recommendation: If you are a vet, bypass this business.

Anonymous
map-marker Miami, Florida

File a complaint

Last Saturday 11/05/2022 I ordered a shrimp and grits to go. Needless to say, when I got home to eat it I found a used cough drop stuck on the back of a piece of toast.

Due to the restaurants closing at 2pm, the next day I went into the store to speak with a manager. An assistant manager came out to help and suggested only to replace the food but I didnt have confidence in the integrity of the operation and asked to speak with the store manger. After waiting for 25 minutes the store manger never came out to speak with me which propelled my anger even more. I left and decide to file a complaint l.

With all that is going on the works today that is sickening to think that someone will do something very disheartening . I need someone to reach out to me concerning this matte

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Crystal M Utd

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Verified Reviewer

Haven't been paid from this company

I have been with this company in Columbus ohio at the Easton location, since July. My first pay check was shrot missing days I worked because I did not have a clock in number and all my training days was only at 4.65 an hour. Still have not been able to see paystubs and today 10/102022 is pay day and I have not been paid.
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Preferred solution: My pay check

Anonymous
map-marker Brandon, Florida

Staff

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To whomever this concerns, I used to work at Another Broken egg in Oviedo and wanted to reach out on behalf of all the servers. General manager, Valaria is very unprofessional.

She openly talks badly about her workers to other workers, rolls her eyes at her staff and speaks to them very rudely. I have witnessed this happen to multiple servers and think it is terrible. I have never seen a general manager treat her employees so badly.

I thought someone should know this and act on it in order to make Another Broken Egg in Oviedo a better place to work because as of right now, the work environment is extremely hostile and toxic. Thank you!

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Ida W Ozq
map-marker Pembroke Pines, Florida

Refused service with a service dog

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I just tried to eat breakfast like many other times and noticed a brand new crew, this crew refused me service cause I'm disabled and have a service dog.
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Preferred solution: Apology

Patricia F Sdd

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Verified Reviewer
| map-marker Miami, Florida

Horrible service

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I was there for over 40 minutes when I realized that the lady up front had never put my name down. After talking to a manager she told me that I would have to wait and she would subtract the time that I was there. I would have to wait andthat would still leave me 4th online. This is unacceptable specially when I was not in fault for the incident.
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Preferred solution: Apology

User's recommendation: Don't bother going to this place if you don't want your morning to be ruined

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