Annies Kit Clubs
Annies Kit Clubs Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Annies Kit Clubs has a 1.5 star rating from 11 reviews; consumers report widespread dissatisfaction with customer service, missing digital content and deliveries, repeated billing and a high price level.
Key Takeaways for Future Customers
- Check recent Annies Kit Clubs reviews before subscribing; many cite problems after the merger.
- Expect issues with subscriptions and membership management; confirm auto-ship settings.
- Document orders and payment records to support refund requests.
Negative Feedback / Risk Areas
- Frequent customer complaints about unresponsive support and inability to reach a live person.
- Billing errors and duplicate charges causing overdrafts.
- Missing downloads, video instructions, and physical kit components.
- Refunds are slow or disputed after chargebacks.
Positive Feedback
Reviewers praise the instructional videos and good quality materials when deliveries are complete.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Annies Kit Clubs has a 1.5 star rating from 11 reviews; consumers report widespread dissatisfaction with customer service, missing digital content and deliveries, repeated billing and a high price level.
Key Takeaways for Future Customers
- Check recent Annies Kit Clubs reviews before subscribing; many cite problems after the merger.
- Expect issues with subscriptions and membership management; confirm auto-ship settings.
- Document orders and payment records to support refund requests.
Negative Feedback / Risk Areas
- Frequent customer complaints about unresponsive support and inability to reach a live person.
- Billing errors and duplicate charges causing overdrafts.
- Missing downloads, video instructions, and physical kit components.
- Refunds are slow or disputed after chargebacks.
Positive Feedback
Reviewers praise the instructional videos and good quality materials when deliveries are complete.
Media from reviews
Naples, Florida
Missing instruction pamphlet
I need the pamphlet to my order. I need pamphlet so I know the color of online square to use and so I can look up the stitches and how to make them
User's recommendation: Great kit club for crochet! This is my third!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of video
Could not get an additional video clip of a section I was having issues with. Leery of purchasing another pattern.
- Video
- One doing the video was not thourough
Preferred solution: Additional video but too late. I had to reach out to someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Smithville, Ontario
Regarding Mt order I received
- No progress after requesting crochet version upload.
- Original email promised upload; no response.
- I started a refund with my credit card company.
Stay away from this company. I got hung up on several times.
1st email customer service was great. She said she would put the crochet instructions on my bookshelf.
Never did happen. Ignored me further emails.
Nothing has happened. I asked for the crochet version to be uploaded; the original email said she would.
I haven't heard or received anything back.
After multiple calls, I just got hung up on and received no email back. I went through my credit card company for a refund.
- Horrible customer service
Preferred solution: The crochet version of the plumberry afghan.
User's recommendation: Don't do it! Horrible customer service.
Missing fabric
My sunny days basket is missing the 1/2 yd. of the yellow dandelion fabric. I just opened the kit and realized I was missing the 1/2 yard of yellow dandelion fabric.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Ohio
Did not receive my kit club download and video.
- Paid $187.64 Dec 11 via PayPal for Rosewood Block Crochet Afghan; no download or video.
- Bookshelf shows no orders; download and video not received.
On Dec 11 you received $187.64 from PayPal for my order of the Rosewood Block Crochet Afghan. I received the yarn.
I did not receive the download and video. My Bookshelf says there are no orders. After I contacted you and was told that it was sent I called PayPal to see what my options are. Both my husband and I have sent repeated pleas to you asking just for the download.
That shouldnt cost you any money to send to me what I already paid for and I dont understand your reluctance to work with me on this.
Please respond to me on this. Since you wont accept phone calls pertaining to the kit club, perhaps you could call me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFor 8 months straight I have been trying to get kit number two to continue my Afghan. They not only charged me almost $100 in one month, This is
- The company switched to digital and it's been a nightmare.
- 8 months of issues, a rep promised a fix, but it wasn't and charges continued.
I am definitely going to search out another company. As Annie's can't seem to correct the situation.
I believe they have computers working now, and they are not sending the right items to me. 8 months of this!
Read above!!! Ever since say they switched your company over to digital.
It has been a nightmare. I have been trying to deal with this company for 8 months, even personally with a person. She stated she straighten it out.
She didn't and then they charged my account again! I have gotten so frustrated over this last 8 months!!!
User's recommendation: Beware!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever can get a hold of a live person. And they will not answer my emails!!! Very disgusted
- The reviewer emailed Annie's addict repeatedly with no results.
- About $100 was withdrawn and no refunds or products were received after 3.5 months.
I have emailed Annie's addict several times. Never get any results.
They always send me a generated email back, but they never refund my money or send me any products. They withdrew almost $100 out of my account and I got nothing for it. It's been 3 and 1/2 months now.
This is getting to be absolutely horrible! Beware
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey still have not called me back!!!
- Charged three times for one kit.
- Annie's Attic overdrew my account.
- Spent hours on the phone and can't reach anyone.
Do not order or give them your card number! They charge my account three times in one month, AND bounced my Account!
Now I've waited for 3 months AND I did not get any product.
On top of that they will not contact you back, only with a generic email. Totally frustrating.
Annie's Attic charged me three times for one kit. It overdrew my account!
And I've been on the phone for hours trying to figure this thing out. But I can't get a hold of anybody, and Annie won't stop charging my account!
- Good quality material
- System is screwing up and they keep charging my bank account for the same thing
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKeep charging my bank account
Annie's has sent me one kit club which is worth $31 and some cents. They have charged me that amount three times.
Which has caused my bank account to overdraw. And now I only have $12 left.
User's recommendation: Well they're fine if they got their stuff together. I never used to have problems with them before
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not been provided with the video instructions for two kits
- Kit 4 arrived two months ago and Kit 5 arrived one month ago.
- Video access not fixed after password change; online-only support with no live agents and billing issues.
I have a subscription to Crochet Striped Sampler Afghan. I received Kit 4 two months ago and Kit 5 one month ago.
I have contacted the company (now Annie's Attic) multiple times to advise them I do not have access and request they make the video instructions available to me. The merger of Annie's Kit Club and Annie's Attic has been a train wreck. (I have had delayed shipments on a different separate subscription, duplicate shipping on the crochet subscription, and an errant invoice when they have my credit card on file and charged me for a shipment.) They were silent on the matter until today when I received an email instructing me to change my password and go to my digital library, and all my videos would be waiting for me. I changed my password and logged into my account.
However, nothing changed. I can't get anywhere with their customer service.
They do everything online; I can't speak with a live person. Their automated response to customer service requests asks that you only place one service ticket, and yes, they realize they are not providing responses at the level they hoped for.
- Video instructions are good if you can get them
- Lower quality yarns
- Terrible customer service
- Not transparent
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away from this company. The customer service aspect of the company can leave with with an incomplete project and no urgency to remedy issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account is suspended
- Need to speak with a customer service representative.
- Card info not updated and payment not received.
- I want all yarns received.
They simply do not respond. They sent me an email saying they would contact me and not
very good before the new system started
You need to let me talk to a customer service person. You are not updating my card information and you are not receiving payment I want you to receive payment and get this over with. in fact I want to receive all of the yarns and get this done
User's recommendation: Buy complete kit, not deliveries. No one to talk to if their are problems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere is my order
I can't contact anyone. I just want to know when my order is being shipped.
It's been weeks.
Are you out of business or not answering your phone?
Nancy Biles
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing digital content
Non responsive
I do not have video instructions for crochet sampler stripe Afghan kits 4 (shipped two months ago) and kit 5 (shipped one month ago).
- Good instructional videos
- Terrible customer service
- Lack of transparency
- Lesser quality yarns in kits
Preferred solution: Deliver product or service ordered
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Toronto, Ontario
Kit coming that I don’t want
- Cancel my membership and refund the last kit.
- Do not send any more kits and do not charge duties due to no support.
I noticed you were sending a kit. Months ago I placed this on hold.
If this cannot happen anymore kindly cancel my membership refund me the last card kit and DO NOT SEND.
I wont be paying any duties on this. Not to mention I got nobody on the other end of the line it just kept repeating 1 for this 2 for this and so on.
User's recommendation: I won’t be
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