This Pissed Consumer review is for the INCREDIBLY TERRIBLE service provided by the Postal Annex of Lemon Grove, CA located at 7107 Broadway, Lemon Grove, CA 91945. There's a 1 star rating for this place here: http://www.yelp.com/biz/postalannex-lemon-grove-2 Here's the short version of my complaint: Mom dropped off a large envelope at this Postal Annex October 31st. It will be delivered to me on Nov 11th. My mom shipped me a time-sensitive legal document and a wristwatch on October 31st according to the tracking information. Though outrageously overpriced she chose to use UPS for legitimate reasons. The guy that works there told her the package would be picked up the next day, a Saturday, and delivered to me on Tuesday or Wednesday. On Wednesday I didn't have the package and the UPS tracking information said that a label had been created but they didn't have it. I called the Postal Annex and told the guy what was wrong. He insisted that despite the tracking information my package had gone out on Saturday. I said OK and that was that. Two days later the package showed that it had been picked up on the 5th and it would be delivered to my house on the 11th. My mom sent this package on the 31st and the delivery estimate is the 11th. She paid around $20.00 to ship this and it's going to get to me 11 days later??? I called the Postal Annex over and over but they wouldn't answer their phone. So I called UPS saying I wanted my mom to be given a refund because they charged her around $20.00 to ship this, she had shipped it on the 1st (because I thought it had been shipped on the 1st of November not October 31st) and it was going to take 10 days to get to me. That's unacceptable, I told them. They said I had to call the Postal Annex about that and, just so I knew, they didn't pick up on Saturdays. I tried the Postal Annex over and over until they FINALLY answered the phone. This time it was some mongoloid foreign woman. I asked to speak to the manager, she said "What?" I said I wanted to speak to the manager, she said "Who is this?" I said I was calling to get a refund and I wanted to speak to the manager. She said "I can help you." I said "...Are you THE MANAGER?" And she gave me a long drawn out "Yes" with a question mark at the end like SHE was asking ME! I said "You're the manager." and she said "Yes." There was nothing I could do if she was lying so I went ahead and explained the situation to her: This package with tracking number blah blah was shipped on the 31st and won't reach me until the 11th. She said it was picked up on Saturday and I told her that UPS said they didn't pick up on Saturday! THEN she lied and said it was picked up on Monday and I told her it was right there on the tracking page that it was picked up on Weds the 5th! I said my mom dropped it off on the 31st and it would be delivered on the 11th, my mom didn't pay $20.00 for it to take 11 days to reach me, I was in another state but it doesn't take 11 days for domestic mail to get from one place to another. I wanted to confirm she could go in and get a refund. The Postal Annex woman said that she had to talk to UPS because they were responsible for giving me a refund. I told her I had called them first and they told me to call the Postal Annex. She said she would call them and call me back before the end of the day. Of course she never called me back so I called them before they closed that day. When I FINALLY got through to them (why won't they answer their phone? Too many complaints from customers they've ripped off?) she said that if it was late they would refund my mom. I told her it was already late - it was going to take 11 days to be delivered to me. She said she had to talk to UPS but if it was late she would give my mom a refund. I asserted that it was already late, did she agree it was late?, because it doesn't take 10 days for mail to get somewhere DOMESTICALLY. She said if it was late she would give my mom a refund (meaning that if it was delivered on the 11th she would NOT give my mom a refund as it wasn't delivered "late") so I said "I'll ask UPS to call you." and hung up. I couldn't get through to UPS (long wait time) so I had a Chat with them and the guy I got at UPS was as bad as that woman, he didn't care and said I had to talk to the Postal Annex. I found the corporate office phone number for the Postal Annex and, to make an even longer story shorter, the very nice man I spoke to there called both UPS and the Postal Annex in Lemon Grove and... if it is delivered on the 11th my mom will get a refund. I guess if they bring it on the 10th they consider this whole ordeal no harm done. We'll never use this or any other Postal Annex again.