Not my babys

I have six wonderful Shih Tzu babies they went into bark Avenue to be grown and when I picked them up one was feeling poorly I took her to the vet because she acted like she was in pain that said someone had kicked her or hit her she ended up having abdominal surgery I will never go back
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ID
#1351886 Review #1351886 is a subjective opinion of poster.
New Reviewer

Awful Customer Service

Used to board my Great Dane pup for 2 days. They never said I would need her vaccination records or what vaccinations she specifically needed, but because I like to be prepared I had brought her records with me just in case and come to find out I was missing the Bordetella vaccine which of course I was already rushing around and now I had to run and go get her another vaccine that I was not told about (which was another $60 unexpected visit). Also I was told that it would cost $26.95 a day which included the food they serve, that was a lie it was an extra $3 each day for their food pulse another $1 a day for some type of pet insurance that wasn't mentioned anywhere. Another thing that was supposed to come with the $26.95 was a daily comprehensive wellness check each day which I also did not receive. To top off this beyond terrible experience by pup now had kennel cough. I will never use this place nor would I recommend it under any condition.
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1 comment
#1543433

Took my dog in early August, first time there for a groom. Six days later she has kennel cough.

I called them to report it and was told there is an epidemic in the metro and was assured they do everything they can to prevent it.

Vet says there is no epidemic. Very disappointed and will not return.

ID
#1319740 Review #1319740 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$60
New Reviewer

Amazing

We love bark ave, my pups have so much fun!
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ID
#1293201 Review #1293201 is a subjective opinion of poster.
Reason of review
Good quality
New Reviewer

Please read

We dropped off our baby here for spring break because our usual place was booked. We were told she would have a bath, which we paid $23 dollars for. Her rear end was covered in *** when she got home, we gave her a real bath. Daughter picked her up and was afraid to complain. She came home with severe diahrea from the supposedly great food they serve. Not sure will ever use them again. Seems like they are a bit shady.
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2 comments
#1561337

Sounds like you have lower standards than most people if you are ok with your dog being sent home in this condition.

#1534467

You should bring your own dog food to boarding. Switching dog food right away can cause diarrhea which is most likely what happened unless they do in fact carry what you currently feed your dog. If didn’t know then you know now.

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ID
#1212959 Review #1212959 is a subjective opinion of poster.
Reason of review
Bad quality

Ankeny Bark Avenue Doggie Daycare Review

i cant get them to every reply, email or call - i cant leave my baby there if i cant get a hold of them
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ID
#817378 Review #817378 is a subjective opinion of poster.
Location
Joplin, Missouri
Reason of review
Poor customer service
New Reviewer

Awesome!!

I have no complaints or doubts about Ankeny Bark Avenue. They have great service and Nicole is awesome! My dog always comes home happy and I recommend this place for any dog owner. Whenever I go out of town, this is the first place I go to. I have seen bad reviews about this doggy daycare but I think that's a scam! The service from all the employees exceeds my expectations. If you live anywhere in the Des Moines metro area, I suggest using this place. They will take all dogs, even the aggressive ones! Dogs that get turned away from other places are welcomed here, they get special treatment! 5 Stars!!!
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ID
#736763 Review #736763 is a subjective opinion of poster.
Location
Ankeny, Iowa
Pros
  • Service
Reason of review
Good customer service

Ankeny Bark Avenue Doggie Daycare Review