Ankeny Bark Avenue Reviews
Ankeny Bark Avenue Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
4.0 star rating based on 2 customer reviews. Consumers are mostly satisfied. Reviewers value Discounts and Special Offers and the Website. Price level reported as low.
Key Takeaways for Future Customers
- Check recent Ankeny Bark Avenue reviews before booking to see current experiences.
- Confirm vaccination requirements, daily fees, and any extra charges in writing.
- Verify communication and emergency contact responsiveness ahead of drop-off.
Negative Feedback / Risk Areas
- Multiple customer complaints about poor customer service and unexpected billing or extra fees.
- Reports of health and safety incidents, including alleged feeding issues and illness after stay.
- Difficulty reaching staff by phone or email during care or emergencies.
Positive Feedback
Some customers praise friendly staff, enjoyable daycare visits, and recommend the location for routine boarding and grooming.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
4.0 star rating based on 2 customer reviews. Consumers are mostly satisfied. Reviewers value Discounts and Special Offers and the Website. Price level reported as low.
Key Takeaways for Future Customers
- Check recent Ankeny Bark Avenue reviews before booking to see current experiences.
- Confirm vaccination requirements, daily fees, and any extra charges in writing.
- Verify communication and emergency contact responsiveness ahead of drop-off.
Negative Feedback / Risk Areas
- Multiple customer complaints about poor customer service and unexpected billing or extra fees.
- Reports of health and safety incidents, including alleged feeding issues and illness after stay.
- Difficulty reaching staff by phone or email during care or emergencies.
Positive Feedback
Some customers praise friendly staff, enjoyable daycare visits, and recommend the location for routine boarding and grooming.
Not my babys
- - Six Shih Tzu puppies were taken to Bark Avenue.
- - One puppy was ill after pickup and needed abdominal surgery.
I have six wonderful Shih Tzu babies they went into bark Avenue to be grown and when I picked them up one was feeling poorly I took her to the vet because she acted like she was in pain that said someone had kicked her or hit her she ended up having abdominal surgery I will never go back
Awful Customer Service
- - Boarded my dog for 2 days; Bordetella vaccine missing.
- - A $60 unexpected Bordetella visit was needed.
- - Wellness checks not provided; kennel cough.
Used to board my Great Dane pup for 2 days. They never said I would need her vaccination records or what vaccinations she specifically needed, but because I like to be prepared I had brought her records with me just in case and come to find out I was missing the Bordetella vaccine which of course I was already rushing around and now I had to run and go get her another vaccine that I was not told about (which was another $60 unexpected visit).
Also I was told that it would cost $26.95 a day which included the food they serve, that was a lie it was an extra $3 each day for their food pulse another $1 a day for some type of pet insurance that wasn't mentioned anywhere. Another thing that was supposed to come with the $26.95 was a daily comprehensive wellness check each day which I also did not receive.
To top off this beyond terrible experience by pup now had kennel cough. I will never use this place nor would I recommend it under any condition.
Amazing
We love bark ave, my pups have so much fun!
Please read
- - Dropped off for spring break; bath promised for $23; baby came home with something on her rear and diarrhea; not sure to use again; shady.
We dropped off our baby here for spring break because our usual place was booked. We were told she would have a bath, which we paid $23 dollars for.
Her rear end was covered in *** when she got home, we gave her a real bath. Daughter picked her up and was afraid to complain. She came home with severe diahrea from the supposedly great food they serve.
Not sure will ever use them again. Seems like they are a bit shady.
Sounds like you have lower standards than most people if you are ok with your dog being sent home in this condition.
Joplin, Missouri
Ankeny Bark Avenue Doggie Daycare Review
i cant get them to every reply, email or call - i cant leave my baby there if i cant get a hold of them
Awesome!!
- - Great service; Nicole is awesome.
- - My dog comes home happy; I recommend them.
- - First choice when I travel; they welcome all dogs, even aggressive ones.
I have no complaints or doubts about Ankeny Bark Avenue. They have great service and Nicole is awesome!
My dog always comes home happy and I recommend this place for any dog owner. Whenever I go out of town, this is the first place I go to. I have seen bad reviews about this doggy daycare but I think that's a scam! The service from all the employees exceeds my expectations.
If you live anywhere in the Des Moines metro area, I suggest using this place. They will take all dogs, even the aggressive ones!
Dogs that get turned away from other places are welcomed here, they get special treatment! 5 Stars!!!
- Service
Madison, Wisconsin
Ankeny Bark Avenue Doggie Daycare Review
I absolutely Love this place. They're always good with both my dogs.
I've been going ever since Haley opened. Keep up the Great job!!
Killed my dog
- - One dog died after a 9.5-day stay; the vet found she was fed 4 pennies causing toxicity.
- - Staff did not call emergency contacts about the illness.
THIS ISSUE HAS BEEN RESOLVED AND SETTLED, AMICABLY BY BOTH PARTIES .
At this point they still have not taken response ability for them having my dog for 91/2 days and not getting her help!
I do not know how she got the pennies!
I do know how Kiya got the pennies. All I do know.
Is none of the emergency
Numbers were called.
Or was she taken to her vet to get her help. Which could of saved her.
I dropped my dogs off on the 3rd of July for a 10 day vacation stay with them.We decided to come.
Back from vacation after 9and half days later and 1 of our dogs was on deaths door. She was immediately taken to vet. And died 6 days in hospital later. The vet found she had been fed 4 pennies.
And died from the toxicity from them. My pet suffered unbelievably. From someone there feeding her...
Pennies. And not calling any of emergency contacts .
To tell us she was sick. If you love your pet!
Don't use this business .
I find this hard to believe. I have taken my dog to Ankeny Bark Avenue several times and have boarded him there also.
Two days after him being there, the staff called me to tell me he wasn't feeling well, asked if they could change his food etc... They all are very caring individuals.
I find it hard to believe they would feed him pennys. How do you know it was the staff and he didn't eat them at your house before you boarded him?
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Took my dog in early August, first time there for a groom. Six days later she has kennel cough.
I called them to report it and was told there is an epidemic in the metro and was assured they do everything they can to prevent it.
Vet says there is no epidemic. Very disappointed and will not return.