Expensive store credit not honored
A friend gave me an expensive get-well-soon gift--worth almost $300--last fall, while I was having cancer surgery and chemo. It came from an upscale boutique in Carnegie Hill, on Madison Avenue. When I was mobile again, I returned the gift for a store credit because I had something like it. Months passed; I did not find anything I liked. But last week, when I wanted to redeem the credit, I was told it had expired. The clerk pointed to some minute small print on the receipt. But at the time of the return I was told by a different sales person that it would NOT expire. The shop owner thus kept BOTH the returned merchandise, which he resold--AND my friend's money. I wrote to complain, to try to rectify the injustice, and to point out that honorable luxury retailers, especially neighborhood ones (my friend is a good customer) ALWAYS honor credits--it is otherwise, in essence, a form of theft. I got no reply to my email. The staff at the shop were condescending.
New York, New York
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