Refused to work on stranded daughter using OEM parts

My college student daughter drove from Atlanta, GA to Dolores, CO in my diesel VW Golf. There was an issue with the glow plugs and the car would no longer start. She has been stuck without the car and Animas Automotive said it would take several days to get the parts and we could schedule the work in a week. Being very picky about 3rd party parts, I ordered the parts overnighted from VW and when they arrived I called to schedule the work. Animas Automotive refused to work on the car as I didn't purchase the parts from them. The person on the phone (Kent?) said that they "make their money on the parts and labor and won't work on the car since I didn't buy the parts from them." Rather than make about $500 in labor and only $100 in parts they chose to leave my daughter stranded knowing the situation she is in. I find this reprehensible. At this point, even if they would offer to work on it, I'd rather tow it the 180 miles to the nearest VW dealership.
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1 comment
#1172519

YOU LET YOUR DAUGHTER DRIVE ALL THE ACROSS COUNTRY KNOWING THE CAR WOULD FAIL. HOW IRESPONSEABLE. WHAT KIND OF PARENT WOULD DO THAT.

ID
#787789 Review #787789 is a subjective opinion of poster.
Location
Durango, Colorado
Reason of review
Poor customer service
New Reviewer

Animas Automotive - Worst Repair Shop!

I took my dad's car in to have it worked on before the move to our new home and it went without a problem. However, while on the drive across the country, weird noises started popping up. There was a loud knocking sound coming from somewhere in the engine and after getting to our destination, promptly found a repair shop to take the car to. They pulled that car apart so many times that we lost count! The repair shop even ate some of the cost because they felt so bad that they had to bring the car in constantly and they couldn't find the source of the problem until they started pulling apart the transmission. The technicians were FLOORED with what they found! They took pictures of the engine damage and wrong doings of Animas Automotive and there were PAGES of things done wrong! We even faxed the pictures to the other shop and they DENIED that they did anything wrong even with the proof of pictures! After almost 6 months of fighting with them, we decided that karma was going to get to them if we didn't. My dad had to buy a NEW CAR due to the issues caused by Animas! So incredibly stressful and so much money lost due to wrong doings and idiocy!
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ID
#372431 Review #372431 is a subjective opinion of poster.
Location
Portland, Oregon
Loss
$3000

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