Personnel

Although I initially the Vet ass't was very pleasant, I knew I was wrong the morning I showed up after my pets surgery. I was the first to arrive 15 minutes early to my appt. I called from the parking lot as requested on the sign. She was clearly in a bad mood. After over an hour of waiting, and working to get my pupback in the car she arrived as we were living. I can understand delays in later afternoon appts, but the first appt of the day... Dr. Sones called later that afternoon and asked what happened. I relayed the information, at which point he stated he didn't believe me. Two terrible events in one day do not add up to compassion. Unfortunately....I am hoping for more oncological vets the central east coast of FL.

User's recommendation: I would still recommend.

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ID
#2993873 Review #2993873 is a subjective opinion of poster.
Location
Palm Bay, Florida
New Reviewer

Misdiagnosed and Careless Exam

Years ago, the Animal Cancer Care Clinic helped me a great deal with my dog Madison. Their level of care and attention, and that of their support staff, was remarkable. Unfortunately, my recent experience at the clinic was the exact opposite. The level of care given to my dog, Winnie, by Dr. Ashlyn Williams failed in every way imaginable - a failure that reeks of carelessness at best. Not only was Winnie not examined properly, she was also misdiagnosed. When I emailed the office about the entire situation, I never received any sort of follow up. At the very least, the $1,250+ spent at the clinic was a complete waste. At worst - I lost valuable time with Winnie... To top it off, they didnt even care to get in touch with me once I got in touch with them confirming what I suspected - that the examinations (2 visits) and services we received were unprofessional, grossly inadequate, and neglectful. I suggest you strongly reconsider taking your pet to the animal cancer care clinic. Instead, look for a smaller oncology specialist who will actually take the time to give you and your pet the care and attention deserved. Update 12/17/2020: The company tag line touting HOPE, CARE, and Optimal Outcomes could not be more hypocritical. It reads like cheap corporate fodder meant to curate an image of a caring culture. However, without accountability, management, customer service, or oversight - the only relentless pursuit occurring is to secure money and shield liability. Its the only explanation I can come up with for not receiving any sort of response to my emails, deleted comments (keeping their image spotless), or reviews. I, again, urge you to reconsider taking your beloved pet to the Animal Cancer Care Clinic. Instead, take your pet and your business to someone who will actually give you Care and Hope and Optimal Results - because you wont find these here...
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ID
#2341629 Review #2341629 is a subjective opinion of poster.
Cons
  • Careless
  • No follow up
  • No oversight
Loss
$1250
Preferred solution
Apology
New Reviewer

Neglected my dog towards the end of her carr