Anonymous

Their "Do you need help with buying materials?" is a scam!

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When I was placing an order, I was provided with a quote: time and price. Then it was a question: "Do you need help with buying materials?".

I said yes and my quote was increased for 1 hour/$139.

When contractor was actually doing the job, he bought the materials himself (BTW, it costed only $40). Then he asked me for reimbursement, he said they didn't pay him for materials, they paid him for the labor only (BTW, 4 times less than my price was). I called the Angies List and they confirmed: yes, I have to reimburse his expenses.

My question was: "Then, what did I pay $139 for?". Their answer: "For our service: you asked for help with buying materials."

So, it's like this: contractor buys the materials, you reimburse his expenses and just for letting Angies List know you did it, you pay them extra $139.

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Pros:
  • Sales tactics
Cons:
  • Charging extra for service they did not provide

User's recommendation: Don't check "Do you need help with buying materials?".

Terry C Knk

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Verified Reviewer

Plumbing & water heater

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I do not recommend A Plus Plumbing I hired A-plus out of Fuquay Varina, nc which I found out on Angies List. I was impressed with this company and ability to do it all. A Plus plumbing installed the tankless water heater on December 3rd 2020, today is February 8,2021. 2 months later I still have no hot water. Josh Coleson a has quit answering my calls and Texts.
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Loss:
$4000
Pros:
  • To see a variety of ratings
  • Great company
  • Prompt quality service
Cons:
  • Lack of support

Preferred solution: Full refund

Anonymous

Sells your personal information

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Decided to try Angi to find pool service repair. After filling out Angi form with name, # and email, i received two local pool companiesN with less than 15 reviews on each of them. Seriously!!!! I'm in Houston, Texas!! Every other home has a pool in this town. You sent me 2. WOW!. Also, YOU (Angi) SOLD MY NAME, ADDRESS &;;;;;;;;; PHONE # to any *** who pays YOU for it. The calls and emails started immediately for every type of home service you could imagine and none of them were in the swimming pool biz!. I WILL NEVER TRY OR USE YOU AGAIN! *** ANGI....and the horse you ride!
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John P Ucz

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Verified Reviewer

Totally Satisfied

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Angies List - Totally Satisfied
Angie's List has helped me build my business. The leads are running at 82% positive and fruitful. I have found the staff at Angie's list very helpful and professional. I'm in Central Arkansas. My son is still with Angie's in Memphis and has a very similar story. . Couldn't be happier.
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Pros:
  • Fertile leads

User's recommendation: Be specific and focused and Angie's list will help your business.

Anonymous

Spam phone calls from Angies list/home advisor

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I went online to Angies List to find a snow removal company. Like a fool, I filled out a form that contained my email and phone number. I also checked the box that indicating I only wanted to receive a list of recommended companies and I did NOT want to book through Angies List. The list of approved snow removal contractors I received consisted of 2 companies. Neither one had a single review to read. I then went to google and found 4 snow removal companies near me, each with multiple reviews. Within 5 minutes of giving my email and phone number on the Angies List form, I received a phone call from a VERY pushy Home Advisor salesman who said he was from Angies List/ Home Advisor and he wanted to set up a job for me. I politely explained that I had very clearly checked the box indicating I did NOT want to be contacted by Angies List and to please remove me from any future calls but he hung up on me before I could finish my sentence. I also immediately received 4 spam messages - 2 from Home Advisor, 1 from Angies List, and one from handy.com It turns out Angies List is now hooked up with Home Advisor and Handy.com and gives your information to them so they can spam you.
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User's recommendation: DO NOT USE angie’s list, home advisor, or handy.com unless you want to receive spam phone calls and emails!

Anonymous
map-marker Columbus, Ohio

Spam Calls

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Apparently, "free listing" means that you don't have to pay in money but in receiving annoying phone calls. Signed up for the free listing. Shortly after I received a phone call saying they were missing information. The conversation quickly evolved into essentially "You need to pay us money, if you don't then you don't know what you are doing, you are a horrible person, and your business will fail."
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User's recommendation: Avoid if possible

Anonymous
map-marker Pittsburgh, Pennsylvania

ANGIE LIST EXPIRENCES

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I HAVE USED ANGIE LIST FOR YEARS AND I ONLY USE IT TO GET NAMES OF PEOPLE CLOSE TO OUR LOCATION. I WILL LOOK AT ANY BAD REVIEWS AS THOSE MUST BE VALID IF SOMEONE ACTUALLY TOOK TIME TO POST. HOWEVER THE POSITIVES ARE NOT ALWAYS ACURATE. WE HAD A VERY BAD EXPERIENCE WITH AN ELECTRICIAN AND HE HAD AN A REVIEW.
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Steve G Gsx

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Verified Reviewer
| map-marker Tucson, Arizona

Robbed of cash, gold and guns.

Dixon and Sons Handymans Service is a company I got from Angies List. I cant prove who stole from me but as Blake Dixon is the owner all of my losses were on his watch. $25,000 in cash, gold and 13 guns missing. The work that did get done had to be redone because it was poorly done. The work is not finished and I am close to filling bankruptcy. Finding drug paraphernalia in and around the house took me by surprise, but it explained where my money and gold went.
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Loss:
$1

Preferred solution: Full refund

User's recommendation: Do not hire Dixon and Sons Handyman’s

Terry C Knk

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Verified Reviewer

Lack of warranty

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A Plus Plumbing LLC of Fequay Varina North Carolina failed to complete paid work done plus does not work in with the warranty.
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Loss:
$4000

Preferred solution: Full refund

User's recommendation: O

Steve G Gsx

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Verified Reviewer

Theft. Poor quality and job not completed

Would not hire Dixon and Sons Handymans Services if they were the only company listed. Under Blake Dixons watch I was robbed of $25,000 cash, gold and 13 handguns. After discovering all the drug paraphernalia in and around the house it explained the missing money and gold but not the guns. There has been no effort to make restitution or make it right. The 25,000 missing was on top of the $13,000 cash I paid to get the job done.
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Loss:
$28
Cons:
  • Scam contractors looking to have a legit business
  • Did not do what they said

Preferred solution: Full refund

User's recommendation: Hire at your own risk, but be prepared to watch every move.

Dany M

Bad account management

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For the last 2 months, I am trying to change the areas that I advertise with Angies. My account manager pulls this and in the office, everyone says that only he can deal with that and I have to learn to work with him. I tried to set up deals and that is for the last 4 months ( after 1 month I lost any hope that he will do anything). Every time manager will call and no one does.
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Preferred solution: Some one to talk with that have authority to take action.

User's recommendation: Make sure that you can change an acount manager.

Matheus D

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Verified Reviewer

Lies about the cancelation

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At the begging I had a good experience with them, I set a deal with Sean Stuart for a big amount, for me, $ 1,350.00 monthly and we agree to pay monthly so if they don't provide the services that I expected we can cancel.

But my nightmare started when I want to cancel the services.

Today, Dec 16, after 3 emails, Dec/4, 14 and 16, that I sent to cancel with no answer.

I called my "senior client success manager" Chase Barber to ask for the cancellation and the waiver of the monthly payment that was done on Dec/13, after I asked for the cancellation.

So after this he told me that to cancel he can't waiver the monthly payment and I need to pay 35% of my whole contract, that its more than $3,500.00, that it's really new for me.

He told me to click in one link and at this pdf I found the termination fee that I never agreed and never been mention before.

I'm my opinion this is much more than simple unethical.

Our partnership ended when he told me that doesn't matter that he is not delivering what the company promised me under the contract.

But he can't waiver the charge to cancel and he will charge the termination fee that I never agreed.

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Loss:
$1350
Pros:
  • At the begging they will do what they promised
Cons:
  • Canclled the will keep charging you
  • Was told it was month to month-turns out to be a year contract
  • Huge promises

Preferred solution: Full refund

User's recommendation: No more, they promise a monthly payment job and I can't cancel

Mary T Mlo

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Verified Reviewer

Complaint about a licensed contractor

I want to file a complaint about a licensed contractor in Kingman Golden Valley Az area whom I hired to do some work on my home a couple maybe three years ago. The name of his company is "Husband For Rent" His name is Dave Hamilton.

He put to wrong size of swap cooler on the roof of my mobile home and it took myself and two other men over a year to finally convince him that it was not right size as it kept spraying water all over my ceiling and my 65 " Big screen TV.

He finally replaced the swamp cooler but refused to repair my ceiling in my living room the water damaged has caused, So because of this I want people to know he is not an honest contractor. My ceiling has water damage and he will not fix it.

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Cons:
  • Damaged ceiling

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT USE THIS CONGRACTOR! HE IS NOT HONEST!

Suzanne B Zni

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Verified Reviewer

Help you improve service

I hired one person from Angie's list. I reviewed and praised the service. Yet I get emails asking me to review ones I never called. This is annoying and a waste of everyone's time. The A.L. website is not all the user friendly and this is just one of the problems. I also get emails asking me to hire pros I don't want to hire. Looks like you need to get someone back to improve/recode your website. Thanks, Suzanne
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Pros:
  • I liked the one professional i hired
Cons:
  • Website
  • Angies list website-communication too much work
  • Who angies list has become

Preferred solution: just improve your website/online system so that I'm not bugged with useless emails.

ALI S Sem

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Verified Reviewer

Unsatisfied

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Been trying to cancel the service, Angie's list been giving me the runaround. The service is trash. I receive leads, so is dozens of other companies. When I show up at a customer there is a line of Angie's list of contractors that receive the same lead.
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Loss:
$4700

Preferred solution: Full refund

User's recommendation: Saty away from Angies list