Unprofessional, don't answer phones, play games with customers
Never written a review before but wanted to make sure people are aware. Very unproffesional, do not answer the phone or messages and didnt even show up. I emailed the company for a free quote and received one promptly for $135 for 2 girls for up to 4 hours. I emailed back to make an appointment. After calling 3x the next day to try and make the appointment I received a call late the next next day. I made an appointment for Friday at 1. On Friday at 11 I called a few times and when I got through I asked if it would be possible to push the appointment back or move it to Saturday because I wanted to take an appointment to get my dog to the doctor. I waited half an hour for them to call back so I could see if I should take the vet appointment. I didn't receive a call back, and made other arrangements for my dog. After and hour and 3 calls later I finally got a call back, she told me she cancelled my appointment without having called me, moved the appointment or even checked to see if there was any availability on Saturday. After a lot of back and forth and her blaming me for the problem she offered to send 1 girl. I explained that 1 girl could not get as much done as 2 and denied the offer. Needless to say we hung up on bad terms. A girl called back not 5 minutes later and said that she and another girl could come out on Saturday at 1. I unwisely accepted the offer. On Saturday 10 minutes before the appointment I received a text saying they were running a few minutes behind and would be here momentarily. I have called multiple times and no one has called or shown up and it is 3 o clock. I see now that they set up this last appt as a final jab just to leave me hanging
Royal Palm Beach, Florida
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