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Andiamo Tours

Andiamo Tours

andiamotours.com
What is your customer experience with Andiamo Tours?

Andiamo Tours Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Andiamo Tours has a 1.0 star rating from 1 review; consumers are mostly dissatisfied. Pros listed: none. Cons: owner kept a $600 deposit during a medical emergency. Reviewers value destinations and discounts; concerns center on website and customer service. Price level reported as medium.

Key Takeaways for Future Customers

  • Check written deposit and refund policies before booking; Andiamo Tours reviews show a major dispute over deposits.
  • Confirm cancellation and medical refund terms in writing.
  • Consider alternative travel agencies if deposit protection is important.

Negative Feedback / Risk Areas

  • Recurring customer complaints about withheld deposits and refunds.
  • Billing and refund issues reported after emergencies.
  • Poor customer service responsiveness cited by reviewers.

Positive Feedback

One reviewer praised Paola as knowledgeable and helpful on trips to Italy.

View full overview ›

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Anonymous
map-marker Washington, District Of Columbia

Paola & Andiamotours are a fabulous company. Paola is always there to help in any situation.

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I have used Andiamotours twice now & couldn't be more please with them. Paola is very knowledgeable about Italy.

User's recommendation: Use Andiamotours for your trip to Italy

View full review
Jashua Lee
map-marker New Haven, Connecticut

Horrible experience

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AI Highlights
  • - Paola at Adiamo New Haven generated a negative experience.
  • - She would not refund our $600 deposit.
  • - Do not book an Italy trip with her.

Paola in new haven adiamo tours is the worst!

Please do not book an Italy trip with her. She would not give us our $600 deposit back when my husband needed cancer surgery.

She is all about the money and not you. Please go to another travel agency.

PAOLA AT ADIAMO NEW HAVEN IS THE WORST. DO NOT USE THIS AGENCY

Loss:
$600
Pros:
  • No pros
Cons:
  • Paola the owner kept our deposit in an emergency

Preferred solution: Full refund

User's recommendation: Please don't use adiamo new haven

View full review
Anonymous

Stay away! Use any other tour company

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AI Highlights
  • - Paid a $600 deposit in Feb 2019 for Oct 2019 Italy tour.
  • - We informed the Andiamo owner about the surgery; she would not refund the deposit.

We were interested in a tour of Italy in Oct. 2019.

Sent a $ 600 deposit in Feb. 2019. An unexpected medical problem arose which required surgery. We informed the owner of Andiamo about the surgery and she has been adamant about not returning our deposit.

Do not do business with this company. They are out for money and will take it any way than can get it.

Loss:
$600
Cons:
  • Are out for money and that is it

Preferred solution: Full refund

View full review

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