New Reviewer

Chic CBD Pad + Pool + Gym + Sauna + Parking 55 church st mascot

This place is advertised on all major hotel sites as a hotel, it is a private apartment rented out by someone, that has a bunch of dodgy people looking after it. They charged my card 3 times the amount with no explanation (or email response) when i contacted them, just said to talk to expedia, who said to talk to them. You have to travel 30 minutes away from the apartment to pick up the key from a convenience store, they only tell you that after you have paid. Once there, the address is wrong (they also did not tell me the apartment number) the real address is 1 gearin alley mascot, not 55 church avenue mascot The apartment was filthy, dirty sheets on the bed, dirty wet towels on the floor, dishes in the sink, it was not 2 bedrooms as advertised, and had a plastic click clak sofa bed. I could not contact the owner, whose email kept bouncing back . oh and the pool and sauna is a block down the road in another apartment. I had my secretary with me, i had to put her up at the meriton as there were no spare sheets or pillows. I slept in the filthy apartment, next day the owners told the cleaners i had checked out(they did not check with me by email or telephone) the cleaners did not I was still there and took my luggage bag. took me hours to track them down. this is a total bait and switch. when you ring the number on the email they send, you get an indian company who continually hangs up on you. i have emailed the ceo of this company,Callum Forbes, and are waiting on him to get back to me with a refund, and an explanation of why the extra $100 was deducted from my account.
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ID
#1304484 Review #1304484 is a subjective opinion of poster.
Service
And Chill Property Management Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$385
Preferred solution
Full refund

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