Anastasia Beverly Hills

I put in a big order during a sales promotion and there was a mistake a brush that was essential for application of other items was missing and a different brush I didnt need included. I contacted customer service who told me to write an email with pictures and theyd send correct brush which I did.

They sent out correct brush and it arrived broken in two pieces and was not fixable. I emailed again with photos and they didnt respond so emailed again a week later and heard back that as a courtesy they had issued a refund. That pissed me off because 1)they had *** up my order twice and as a courtesy they were refunding my money?? 2) I wanted a brush, not a refund.

I called and they said the store policy was to only fix an order once. That would have been fine but I bought the product on sale so now because of their mistake Id need to buy a full price item and pay shipping. Any other customer service Ive dealt with would have just sent another brush out.

The customer service rep was very nice but tied by *** company policy so the work around was: she found coupon for shipping, ordered a new brush at full price and told me to call back when it ships to have discount applied. Its been aggravating and frustrating and taken way too much time.